My AWFUL experience with Paxum so far. - Page 2 - GoFuckYourself.com

signupdamnit · 02-14-2011, 04:50 PM

Quote:

Originally Posted by Ayla_SquareTurtle

So customer pays for item, is told it was sent, has to ask for it again, finally gets it with a postmark showing that it wasn't sent when he was originally told it was... and the solution is that the customer has to pay for express shipping?

You've gotta be kidding me.

I think this is where some business sense comes in. If this were my company not only would I eat all the shipping fees in this case but unless the customer was definitely at fault (and perhaps even then) I would also eat the annual fee as well.

The customer already has several thousand in his account. Do the math. What do you think this customer will possibly be worth in profit over say the next five years? 10% of the 3k he has in there already covers all of those fees alone. It's almost common sense here. And this is disregarding the publicity factor.

I like Ruth overall she has been pretty professional in the past but I would hope whoever is responsible for these bad decisions will reconsider.

pristine · 02-14-2011, 04:51 PM

is it true the paxum minions don't even have access to the accounts? lol

seeandsee · 02-14-2011, 05:13 PM

i got card in 2 weeks (serbia, i think only postal service is almost a perfect in this country

) and never had any problems!

CaptainHowdy · 02-14-2011, 05:22 PM

Got my card on time... now it needs some charitable soul to fill it up.

Supz · 02-14-2011, 05:36 PM

Quote:

Originally Posted by Ross

Why is there a 25 cents fee to transfer your own money to your card that you pay $45 a year for, to withdraw your funds at an ATM where you also pay more fee's to access your own money?

ePassporte are gone now I know that, but they didn't charge to transfer from Wallet to Virtual Visa.

Yes they did, they just took it on the back end of the deal instead of upfront

.

RuthB,

He is stating his opinion on your service. He has the right to post it wherever he wants. Just because your customer support is good, doesnt mean anything. I dont want good customer service that I have to call on all the time. I want it to work right. Which is the sign of good business. Yes, it is good to have customer service that is good, but you shouldnt have to contact them 5 times before you get your card.

irwin99 · 02-14-2011, 05:43 PM

Quote:

Originally Posted by NanoBot

I warned you guys about paxum long ago... I knew to stay far away from them once I heard from a reliable source that jimthefiend might be a co-owner.

Is this true? jimthefiend owns paxum?

georgeyw · 02-14-2011, 06:01 PM

Quote:

Originally Posted by irwin99

Is this true? jimthefiend owns paxum?

The guy couldn't rub 2 cents together and lived in a trailer, borrowed money from everyone in 50cent to $20 amounts. How do you figure his dumb broke ass could afford to be a partner of anything?

Chris · 02-14-2011, 06:19 PM

Quote:

Originally Posted by harvey

I won't be in a computer with ICQ until next Tuesday, you can contact me on webmaster +fdsign +com if you want

Just a heads up - I've looked into your transaction and just so you know a VERY large chunk of that ( $4.02 ) was a charge from the ATM you used. Not anything to do with us or even that atm's bank exchange rate. It was there own personal ATM fee.

Chris · 02-14-2011, 06:20 PM

Quote:

Originally Posted by irwin99

Is this true? jimthefiend owns paxum?

If you for a second believe that - i got a nice bridge in brooklyn for you.

Chris · 02-14-2011, 06:31 PM

Quote:

Originally Posted by ladida

Wow. This is such bull and you guys know it. You mess up the shipment, and instead of making it work by sending it express on you, you send the card express without him realizing you would charge him (as any sane person would think you eat the fees of your own fuckup).
And why would this stay off boards? This is the only way he can make anything work since he gave you 45 days time to make it work.

The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express. As soon as it was shipped the express fee was deducted from his account aswell as an email dispatched to his email that is on file with paxum letting him know of the charge. So IMO there was never a SURPRISE express charge. It states clearly on our site what the shipping amount is for express. If people do not agree with the amount they are more than welcome to look up the shipping cost using fedex from Montreal to Brazil. We lose money on that.

The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.

As stated already - we will from now on if a user request express shipping using any other method that ordering straight from the site - we will double check with them that express shipping does come with a fee incase they have not seen on our site.

DWB · 02-14-2011, 06:40 PM

This is the price you pay for evading taxes. ;-)

MaDalton · 02-14-2011, 06:44 PM

Quote:

Originally Posted by DirtyWhiteBoy

This is the price you pay for evading taxes. ;-)

o'rly

georgeyw · 02-14-2011, 07:03 PM

Quote:

Originally Posted by Chris

The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express. As soon as it was shipped the express fee was deducted from his account aswell as an email dispatched to his email that is on file with paxum letting him know of the charge. So IMO there was never a SURPRISE express charge. It states clearly on our site what the shipping amount is for express. If people do not agree with the amount they are more than welcome to look up the shipping cost using fedex from Montreal to Brazil. We lose money on that.

The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.

As stated already - we will from now on if a user request express shipping using any other method that ordering straight from the site - we will double check with them that express shipping does come with a fee incase they have not seen on our site.

You realise any normal business would have said 'sure express shipment costs $x amount, would you still like to have the item shipped express post?'

BJ · 02-14-2011, 07:10 PM

So paxum is fucking you on the fedex fees? If you're shipping 20 or so parcels a day you can get a 60% discount, thats what I have

ladida · 02-14-2011, 07:22 PM

Quote:

Originally Posted by Chris

The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express.

Well it's rather clear he was unaware you would charge him for this, since the card didn't arrive in almost 2 months. It's actually your cost of doing business all over the world if the card gets lost to ship it later via express. At least thats how it should be.

papill0n · 02-14-2011, 07:42 PM

bring everything to the boards

it is more often than not the only way to get action

Deputy Chief Command · 02-14-2011, 07:52 PM

I linked to this thread in my sig ... so far it looks like paxum has its head up its own ass ...

DEA - banned for life · 02-14-2011, 08:07 PM

....and the beat goes on.

kaori · 02-14-2011, 11:00 PM

Quote:

Originally Posted by Chris

The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.

Although he states that when the first card did arrive, it has a stamp stating 'Jan 18th' on it.. Which in my mind implies US postal service mistake, or late mailing via Paxum.

harvey · 02-14-2011, 11:18 PM

Quote:

Originally Posted by Chris

Just a heads up - I've looked into your transaction and just so you know a VERY large chunk of that ( $4.02 ) was a charge from the ATM you used. Not anything to do with us or even that atm's bank exchange rate. It was there own personal ATM fee.

you're right Chris, I didn't consider that. That leaves the currency conversion at 7% which is more or less around what I got with Epassporte

will76 · 02-15-2011, 12:05 AM

Quote:

Originally Posted by RuthB

Your account is currently being investigated and any fees that should be refunded will of course be refunded to your account.

.

Sounds like a politician there...

So basically if they would have mailed the card out back in December when they charged you for it then you wouldn't have thought it got lost and needed them to send a second one. If they would have sent it out promptly from day 1 then you would have gotten in before you even thought it may have gone lost, and you would have never incurred the cost to send the second one much less activate it.

Sounds like they owe you back all your fees and a big apology.

will76 · 02-15-2011, 12:13 AM

Quote:

Originally Posted by Chris

The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express. As soon as it was shipped the express fee was deducted from his account aswell as an email dispatched to his email that is on file with paxum letting him know of the charge. So IMO there was never a SURPRISE express charge. It states clearly on our site what the shipping amount is for express. If people do not agree with the amount they are more than welcome to look up the shipping cost using fedex from Montreal to Brazil. We lose money on that.

The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.

As stated already - we will from now on if a user request express shipping using any other method that ordering straight from the site - we will double check with them that express shipping does come with a fee incase they have not seen on our site.

That is some piss poor customer service there....

Here is a time line for you:

December 15 charged a $45 fee for the card.
Dec 23 told the card was sent.
January 18 postal office stamp when it was mailed.

Client was told it might have been lost in the mail and they would express ship it to him. I would think that if they offered to express ship a card I didn't receive I would expect them to pay for it especially if they don't mention a cost to do this.

I don't give a shit if it says some where on their site there is a cost for express shipping even if the site says that the client would assume that fee is for people asking for express shipping from day 1. If you mention it to him after he has been waiting for months and not give him a cost to do it, who is to say he would have known what the fee was or that you weren't going to eat the charge.

piss piss poor.

HBKKH · 02-15-2011, 01:14 AM

that's shit. Bump for getting the funds back

bjlover · 02-15-2011, 01:31 AM

Quote:

Originally Posted by RuthB

Hi Tranza,

As always you got a hold of me easily this morning, and I'm pretty sure you already know that I would have taken care of this for you without any need to involve GFY, but anyway...

As with all our clients, we do appreciate and value your business, but I would ask that, should an issue arise in the future, you please allow us a little bit of time to investigate and correct any errors before bringing the issue to the boards!

The boards are not here as your personal spamming and business promotion forum. They are also here for people to share experiences, regardless if they have or have not been resolved.

Can I suggest if you want to have a board that only shows you in a good light, you either

a) start your own board
b) Don't offer a shit service

CPA37710T · 02-15-2011, 01:34 AM

Quote:

Originally Posted by Ayla_SquareTurtle

That card fee is...cute.

After epass, it's checks FTW!!

fuzebox · 02-15-2011, 01:44 AM

I'd like to see a scan of the envelope with the January 18th postmark.

Serge Litehead · 02-15-2011, 01:44 AM

PAXUM,
Are there any limits how much funds I can load/unload via ACH?

I been waiting 1.5 weeks for the funds to appear in my Paxum account just to find out now that transaction status has been updated to "failed"; no reason given, no info on ACH limits on site, nothing, not even email notification. I'm left wondering WTF has had happened. There been other two successful transactions prior, including one for bank verification.

Since my current transaction has failed and I don't like paying roulette wondering will it get through next time or not I'll have to get back to sending funds via wires and sorry, paying $35 bank fee and $50 paxum wire fee is a bit too much if i can send wire directly. - I don't do mass payments, otherwise it would be more than reasonable though.

Other thoughts on what can be improved:
- Would be nice to get email notifications in such instances like when status changes in transactions.
- Also would be nice something like paypal does - you load/unload funds, last screen tells you "your funds will clear in 3-4 business days"; a bit later you get email confirmation saying by such and such date money should be in your bank or pp account.
- When I hit "support", actually you don't have such function on the site, you have "message center" - I want my messages to be sent/forwarded to appropriate place/department without having support telling me I need to email your another department such as accounting. Would be great if I could just select to which department I want to send the issue ticket, if not, support should be able to forward messages to the right people.
- ACH 5-7 business days - in reality is 1.5 weeks - my thinking: mailing and cashing a check will get funds faster. Just too long for the so called automated clearing house.

Miguel T · 02-15-2011, 01:57 AM

I'm glad to see this got posted here, "it's not a full sea of roses"! ;)

ood luck sorting this out Tranza, and "Manda aí umas bundas brazukas para mim cara! (Portugal)"

cess · 02-15-2011, 03:28 AM

Quote:

Originally Posted by will76

That is some piss poor customer service there....

Here is a time line for you:

December 15 charged a $45 fee for the card.
Dec 23 told the card was sent.
January 18 postal office stamp when it was mailed.

Client was told it might have been lost in the mail and they would express ship it to him.

That is BS if it was really sent out on Jan 18 instead of Dec 23. They could've just told him it was sent out on Jan 18 not Dec 23 when he asked where the card was Feb 3. If they did tell him that he most likely wouldn't have asked for another card to be shipped. If all that's true I don't see why the OP should have to pay anything for the second card.

Chosen · 02-15-2011, 04:09 AM

Quote:

Originally Posted by Ayla_SquareTurtle

That card fee is...cute.

After epass, it's checks FTW!!

ePass yearly fee was $40 for both cards. Withdrawal fee $3.
Paxum fee $45 per year. Withdrawal fee $2.
Good luck with the checks!

DamianJ · 02-15-2011, 04:21 AM

Quote:

Originally Posted by ladida

Wow. This is such bull and you guys know it. You mess up the shipment, and instead of making it work by sending it express on you, you send the card express without him realizing you would charge him (as any sane person would think you eat the fees of your own fuckup).
And why would this stay off boards? This is the only way he can make anything work since he gave you 45 days time to make it work.

I agree, this is a ridiculous PR fail.

They could have posted this:

"Hi, I am so sorry we screwed up. We hate it, but sadly we're human and mistakes do (rarely) happen. Obviously this was all our fault, and all your fees have been refunded and a nominal 50 bucks been credited to your account to say sorry."

Everyone then would have been posting "Raaa! Paxum that's the way to handle customers"

Instead of this thread. Would have cost them 150 bucks.

suesheboy · 02-15-2011, 04:28 AM

Quote:

Originally Posted by RuthB

With regards to Tranza's situation, we have investigated the situation and we will be refunding the additional fee for the replacement card, however since Tranza requested on ICQ on February 3rd that the second card be shipped via express, and as the shipment has already gone out, we cannot refund those fees.

You are a loser. YOU SHOULD HAVE SHIPPED "EXPRESS" FOR FREE.

What lousy lame service.

Adraco · 02-15-2011, 05:37 AM

Quote:

Originally Posted by RuthB View Post
Hi Tranza,

As always you got a hold of me easily this morning, and I'm pretty sure you already know that I would have taken care of this for you without any need to involve GFY, but anyway...

As with all our clients, we do appreciate and value your business, but I would ask that, should an issue arise in the future, you please allow us a little bit of time to investigate and correct any errors before bringing the issue to the boards!

You didn't seem to mind the boards at all when you were starting up and promoting your services. Then you were all over and gladly had any and all conversations/promotions on the board.

What has changed? Suddenly your "too good for that"? From the rest of the replies in this thread, I would assume that's not the public opinion.

Pay the man back his money.

tranza · 02-15-2011, 05:47 AM

Quote:

Originally Posted by RuthB

With regards to Tranza's situation, we have investigated the situation and we will be refunding the additional fee for the replacement card, however since Tranza requested on ICQ on February 3rd that the second card be shipped via express, and as the shipment has already gone out, we cannot refund those fees.

In the future we will ensure that any requests made for an express shipment of the card via email/ICQ/IM will be followed up by an email request from the client direct to our accounts department to ensure the client confirms s/he is aware of and willing to pay the express shipment fee.

Yesterday I gave you a few hours to respond before bringing it to the boards.

Today I'll do the same, before posting all our ICQ history over here. It clearly shows that YOU offered me the express shipping, and YOU never mentioned any fees a tall.

candyflip · 02-15-2011, 05:56 AM

Quote:

Originally Posted by tranza

Yesterday I gave you a few hours to respond before bringing it to the boards.

Today I'll do the same, before posting all our ICQ history over here. It clearly shows that YOU offered me the express shipping, and YOU never mentioned any fees a tall.

It was pretty obvious based on what you said initially that she was making that up.

CyberHustler · 02-15-2011, 06:08 AM

Quote:

Originally Posted by bjlover

The boards are not here as your personal spamming and business promotion forum. They are also here for people to share experiences, regardless if they have or have not been resolved.

Can I suggest if you want to have a board that only shows you in a good light, you either

a) start your own board
b) Don't offer a shit service

Quote:

Originally Posted by fuzebox

I'd like to see a scan of the envelope with the January 18th postmark.

Quote:

Originally Posted by Adraco

You didn't seem to mind the boards at all when you were starting up and promoting your services. Then you were all over and gladly had any and all conversations/promotions on the board.

What has changed? Suddenly your "too good for that"? From the rest of the replies in this thread, I would assume that's not the public opinion.

Pay the man back his money.

CyberHustler · 02-15-2011, 06:12 AM

Quote:

Originally Posted by tranza

Yesterday I gave you a few hours to respond before bringing it to the boards.

Today I'll do the same, before posting all our ICQ history over here. It clearly shows that YOU offered me the express shipping, and YOU never mentioned any fees a tall.

Are you waiting for her to admit to lying? Don't wait, doubt she will admit it... she's already in too deep if she is lying.

No need to wait, post it all now. The quicker Paxum's ways are revealed, the less victims there will be during the inevitable train wreck.

paxum · 02-15-2011, 06:45 AM

Guys,
Lets calm down with the accusations and jumping the guns. If paxum fucked up of course we will pay thats not the question. Our files indicate the mailing of the card in December and not Jan 18 as the client has the stamp on. Can you please upload the scan of that envelope with the jan 18 stamp on it?

we are not a 1 man show and if for any reason our mailing guy fucked up of course we will apologize and pay for it and take action. Also the accounting department is in charge of taking the fees and the fees are taken automatically by the system and then manually refunded. It is normal to have been charged express fee by the system and if he was promised free shipping there is a miscommunication with accounting to credit back that fee.

Once again if it was an error on Paxum side we will of course pay the fees to the customer and take actions to make sure it does not happen again. Please post that picture of the envelope to see what happened.

Thank You

CyberHustler · 02-15-2011, 07:03 AM

Quote:

Originally Posted by paxum

we are not a 1 man show and if for any reason our mailing guy fucked up blah blah blah....

candyflip · 02-15-2011, 07:08 AM

Serge Litehead · 02-15-2011, 07:08 AM

Quote:

Originally Posted by holograph

PAXUM,
Are there any limits how much funds I can load/unload via ACH?

I been waiting 1.5 weeks for the funds to appear in my Paxum account just to find out now that transaction status has been updated to "failed"; no reason given, no info on ACH limits on site, nothing, not even email notification. I'm left wondering WTF has had happened. There been other two successful transactions prior, including one for bank verification.

Just to be fair to support guys at Paxum, I must say my 'failed transaction' issue has be resolved within few hours of messaging support late at night and before I woke up in the morning today.

Only thing I can wish for their ACH to be a bit quicker than how it's currently. 5-7 business days is too long

Adraco · 02-15-2011, 07:08 AM

Quote:

Originally Posted by paxum

Guys,
Lets calm down with the accusations and jumping the guns. If paxum fucked up of course we will pay thats not the question. Our files indicate the mailing of the card in December and not Jan 18 as the client has the stamp on. Can you please upload the scan of that envelope with the jan 18 stamp on it?

we are not a 1 man show and if for any reason our mailing guy fucked up of course we will apologize and pay for it and take action. Also the accounting department is in charge of taking the fees and the fees are taken automatically by the system and then manually refunded. It is normal to have been charged express fee by the system and if he was promised free shipping there is a miscommunication with accounting to credit back that fee.

Once again if it was an error on Paxum side we will of course pay the fees to the customer and take actions to make sure it does not happen again. Please post that picture of the envelope to see what happened.

Thank You

How about you try to trust your customers as much as you ask your customers to trust you?

You say: We are safe, secure and we hold all your money in cash with even a little extra ourselves.
And then you ask your customers to take your word for it.

Here you have a customer who has taken the time and effort, has been repeteadly in contact with you, so you kind of know he's not some sudden guy who decided to try to get a few bucks back.

Customer says: Mailing never arrived, and after contact with your depatment they thought it might be lost and decided to issue a new card. Mailing then arrived, two fold, and now I'm being charged double.

Now, try to trust your customer as much on this one, as you ask your customers to trust you on a daily basis, and don't give run-arounds!

Porko · 02-15-2011, 07:14 AM

Quote:

Originally Posted by roganoli

I believe it is a problem that the Brazilian postal service is a big piece of shit! Service provided by the Brazilian government which is basically a socialist!

Not sure about the Brazilian postal service but I love that country!!

nikki99 · 02-15-2011, 07:18 AM

Quote:

Originally Posted by CaptainHowdy

Got my card on time... now it needs some charitable soul to fill it up.

me too

PromoterX · 02-15-2011, 07:18 AM

Quote:

Originally Posted by pristine

... paxum minions don't even have access to the accounts? lol

What a Paxum Minion may look like...

12clicks · 02-15-2011, 07:19 AM

Quote:

Originally Posted by fuzebox

I'd like to see a scan of the envelope with the January 18th postmark.

yup.
considering tranza's been known to lie about his mail service in the past, I'd like to see it too.

Agent 488 · 02-15-2011, 08:11 AM

does shit like this really get you worked up? worse then a bunch of old women complaining in the grocery store aisle ...

Forkbeard · 02-15-2011, 08:39 AM

I personally am very glad this was brought to the boards. There's no way to fix the original "I promise you it got sent a month ago / quick, let's send it tomorrow" mistreatment behind the scenes.

From the timeline, it sounds very much like the second expensive card only got ordered because the client foolishly believed the assurance that the first card actually got sent when promised. There should have been no fees charged for that.

If customer service is going to tell calming lies, it's not fair to charge the customers for the actions they take in response to those lies. Not a dime, not a penny.

Funny thing is, I was finally about to break down and order my Paxum card. But after seeing how this has been handled, I've lost interest, at least for now.

And now I REALLY don't like this "upload a scan to prove you're not lying, until you do we are going to assume that our mailing department can't possibly have screwed up" bullshit. That is a not-very-polite way of trying to claim that this whole thread is a false complaint -- and THAT is not how professional companies do business. (Besides, who saves the envelopes than their credit cards come in? In my office that stuff goes straight to the shredder.)

You want to be in the money business, you need to improve your game.

Agent 488 · 02-15-2011, 08:45 AM

this isn't first time tranza has trouble with mail. everyone else received their cards fine. i had more problems getting my cards with epassporte.

Agent 488 · 02-15-2011, 08:47 AM

you trying to say you never ran into a customer service rep having a bad day?

you probably deal with one every day in your regular life. big deal.

when did webmasters lose their dicks and grow vaginas?

02-14-2011, 05:13 PM	#53
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	i got card in 2 weeks (serbia, i think only postal service is almost a perfect in this country ) and never had any problems! __________________ BUY MY SIG - 50$/Year Contact here

02-14-2011, 07:52 PM	#67
Deputy Chief Command Deputy Chief Command Industry Role: Join Date: Nov 2005 Posts: 4,482	I linked to this thread in my sig ... so far it looks like paxum has its head up its own ass ... __________________

02-15-2011, 01:14 AM	#73
HBKKH Confirmed User Join Date: Jan 2008 Posts: 1,013	that's shit. Bump for getting the funds back __________________ Seo and content marketing

02-15-2011, 01:44 AM	#77
Serge Litehead Confirmed User Industry Role: Join Date: Dec 2002 Location: Behind the scenes Posts: 5,190	PAXUM, Are there any limits how much funds I can load/unload via ACH? I been waiting 1.5 weeks for the funds to appear in my Paxum account just to find out now that transaction status has been updated to "failed"; no reason given, no info on ACH limits on site, nothing, not even email notification. I'm left wondering WTF has had happened. There been other two successful transactions prior, including one for bank verification. Since my current transaction has failed and I don't like paying roulette wondering will it get through next time or not I'll have to get back to sending funds via wires and sorry, paying $35 bank fee and $50 paxum wire fee is a bit too much if i can send wire directly. - I don't do mass payments, otherwise it would be more than reasonable though. Other thoughts on what can be improved: - Would be nice to get email notifications in such instances like when status changes in transactions. - Also would be nice something like paypal does - you load/unload funds, last screen tells you "your funds will clear in 3-4 business days"; a bit later you get email confirmation saying by such and such date money should be in your bank or pp account. - When I hit "support", actually you don't have such function on the site, you have "message center" - I want my messages to be sent/forwarded to appropriate place/department without having support telling me I need to email your another department such as accounting. Would be great if I could just select to which department I want to send the issue ticket, if not, support should be able to forward messages to the right people. - ACH 5-7 business days - in reality is 1.5 weeks - my thinking: mailing and cashing a check will get funds faster. Just too long for the so called automated clearing house. __________________ SilverCrocodile.com Adult web design since '05

02-15-2011, 01:57 AM	#78
Miguel T ♦ Web Developer ♦ Industry Role: Join Date: May 2005 Location: Full-Stack Developer Posts: 12,472	I'm glad to see this got posted here, "it's not a full sea of roses"! ;) ood luck sorting this out Tranza, and "Manda aí umas bundas brazukas para mim cara! (Portugal)" __________________ Full Stack Webdeveloper: HTML5/CSS3, jQuery, AJAX, ElevatedX, NATS, MechBunny, Wordpress

02-14-2011, 04:51 PM	#52
pristine So Fucking Banned Industry Role: Join Date: Dec 2010 Posts: 1,176	is it true the paxum minions don't even have access to the accounts? lol

02-14-2011, 05:22 PM	#54
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 93,580	Got my card on time... now it needs some charitable soul to fill it up.

02-14-2011, 06:40 PM	#61
DWB Registered User Industry Role: Join Date: Jul 2003 Location: Encrypted. Access denied. Posts: 31,779	This is the price you pay for evading taxes. ;-)

02-14-2011, 07:10 PM	#64
BJ Confirmed User Join Date: Mar 2002 Location: asia Posts: 5,590	So paxum is fucking you on the fedex fees? If you're shipping 20 or so parcels a day you can get a 60% discount, thats what I have

02-14-2011, 07:42 PM	#66
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	bring everything to the boards it is more often than not the only way to get action

02-14-2011, 08:07 PM	#68
DEA - banned for life V.I.P. Join Date: Nov 2004 Location: InYour Head Posts: 7,886	....and the beat goes on.

02-15-2011, 01:44 AM	#76
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,119	I'd like to see a scan of the envelope with the January 18th postmark.

02-15-2011, 06:45 AM	#88
paxum Registered User Industry Role: Join Date: Sep 2010 Posts: 46	Guys, Lets calm down with the accusations and jumping the guns. If paxum fucked up of course we will pay thats not the question. Our files indicate the mailing of the card in December and not Jan 18 as the client has the stamp on. Can you please upload the scan of that envelope with the jan 18 stamp on it? we are not a 1 man show and if for any reason our mailing guy fucked up of course we will apologize and pay for it and take action. Also the accounting department is in charge of taking the fees and the fees are taken automatically by the system and then manually refunded. It is normal to have been charged express fee by the system and if he was promised free shipping there is a miscommunication with accounting to credit back that fee. Once again if it was an error on Paxum side we will of course pay the fees to the customer and take actions to make sure it does not happen again. Please post that picture of the envelope to see what happened. Thank You

02-15-2011, 07:08 AM	#90
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,064	__________________ Spend you some brain. Email Me

02-15-2011, 08:11 AM	#97
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	does shit like this really get you worked up? worse then a bunch of old women complaining in the grocery store aisle ...

02-15-2011, 08:39 AM	#98
Forkbeard Confirmed User Industry Role: Join Date: Feb 2002 Location: I Roam Around Posts: 2,236	I personally am very glad this was brought to the boards. There's no way to fix the original "I promise you it got sent a month ago / quick, let's send it tomorrow" mistreatment behind the scenes. From the timeline, it sounds very much like the second expensive card only got ordered because the client foolishly believed the assurance that the first card actually got sent when promised. There should have been no fees charged for that. If customer service is going to tell calming lies, it's not fair to charge the customers for the actions they take in response to those lies. Not a dime, not a penny. Funny thing is, I was finally about to break down and order my Paxum card. But after seeing how this has been handled, I've lost interest, at least for now. And now I REALLY don't like this "upload a scan to prove you're not lying, until you do we are going to assume that our mailing department can't possibly have screwed up" bullshit. That is a not-very-polite way of trying to claim that this whole thread is a false complaint -- and THAT is not how professional companies do business. (Besides, who saves the envelopes than their credit cards come in? In my office that stuff goes straight to the shredder.) You want to be in the money business, you need to improve your game. __________________ Offering sponsored blog posts and custom writing services. Last edited by Forkbeard; 02-15-2011 at 08:42 AM..

02-15-2011, 08:45 AM	#99
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	this isn't first time tranza has trouble with mail. everyone else received their cards fine. i had more problems getting my cards with epassporte.

02-15-2011, 08:47 AM	#100
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	you trying to say you never ran into a customer service rep having a bad day? you probably deal with one every day in your regular life. big deal. when did webmasters lose their dicks and grow vaginas?