Quote:
Originally Posted by paxum
Guys,
Lets calm down with the accusations and jumping the guns. If paxum fucked up of course we will pay thats not the question. Our files indicate the mailing of the card in December and not Jan 18 as the client has the stamp on. Can you please upload the scan of that envelope with the jan 18 stamp on it?
we are not a 1 man show and if for any reason our mailing guy fucked up of course we will apologize and pay for it and take action. Also the accounting department is in charge of taking the fees and the fees are taken automatically by the system and then manually refunded. It is normal to have been charged express fee by the system and if he was promised free shipping there is a miscommunication with accounting to credit back that fee.
Once again if it was an error on Paxum side we will of course pay the fees to the customer and take actions to make sure it does not happen again. Please post that picture of the envelope to see what happened.
Thank You
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How about you try to trust your customers as much as you ask your customers to trust you?
You say: We are safe, secure and we hold all your money in cash with even a little extra ourselves.
And then you ask your customers to take your word for it.
Here you have a customer who has taken the time and effort, has been repeteadly in contact with you, so you kind of know he's not some sudden guy who decided to try to get a few bucks back.
Customer says: Mailing never arrived, and after contact with your depatment they thought it might be lost and decided to issue a new card. Mailing then arrived, two fold, and now I'm being charged double.
Now, try to trust your customer as much on this one, as you ask your customers to trust you on a daily basis, and don't give run-arounds!
