Originally Posted by Chris

The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express. As soon as it was shipped the express fee was deducted from his account aswell as an email dispatched to his email that is on file with paxum letting him know of the charge. So IMO there was never a SURPRISE express charge. It states clearly on our site what the shipping amount is for express. If people do not agree with the amount they are more than welcome to look up the shipping cost using fedex from Montreal to Brazil. We lose money on that.

The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.

As stated already - we will from now on if a user request express shipping using any other method that ordering straight from the site - we will double check with them that express shipping does come with a fee incase they have not seen on our site.