Quote:
Originally Posted by ladida
Wow. This is such bull and you guys know it. You mess up the shipment, and instead of making it work by sending it express on you, you send the card express without him realizing you would charge him (as any sane person would think you eat the fees of your own fuckup).
And why would this stay off boards? This is the only way he can make anything work since he gave you 45 days time to make it work.
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I agree, this is a ridiculous PR fail.
They could have posted this:
"Hi, I am so sorry we screwed up. We hate it, but sadly we're human and mistakes do (rarely) happen. Obviously this was all our fault, and all your fees have been refunded and a nominal 50 bucks been credited to your account to say sorry."
Everyone then would have been posting "Raaa! Paxum that's the way to handle customers"
Instead of this thread. Would have cost them 150 bucks.