Quote:
Originally Posted by will76
That is some piss poor customer service there....
Here is a time line for you:
December 15 charged a $45 fee for the card.
Dec 23 told the card was sent.
January 18 postal office stamp when it was mailed.
Client was told it might have been lost in the mail and they would express ship it to him.
|
That is BS if it was really sent out on Jan 18 instead of Dec 23. They could've just told him it was sent out on Jan 18 not Dec 23 when he asked where the card was Feb 3. If they did tell him that he most likely wouldn't have asked for another card to be shipped. If all that's true I don't see why the OP should have to pay anything for the second card.