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PAXUM,
Are there any limits how much funds I can load/unload via ACH?
I been waiting 1.5 weeks for the funds to appear in my Paxum account just to find out now that transaction status has been updated to "failed"; no reason given, no info on ACH limits on site, nothing, not even email notification. I'm left wondering WTF has had happened. There been other two successful transactions prior, including one for bank verification.
Since my current transaction has failed and I don't like paying roulette wondering will it get through next time or not I'll have to get back to sending funds via wires and sorry, paying $35 bank fee and $50 paxum wire fee is a bit too much if i can send wire directly. - I don't do mass payments, otherwise it would be more than reasonable though.
Other thoughts on what can be improved:
- Would be nice to get email notifications in such instances like when status changes in transactions.
- Also would be nice something like paypal does - you load/unload funds, last screen tells you "your funds will clear in 3-4 business days"; a bit later you get email confirmation saying by such and such date money should be in your bank or pp account.
- When I hit "support", actually you don't have such function on the site, you have "message center" - I want my messages to be sent/forwarded to appropriate place/department without having support telling me I need to email your another department such as accounting. Would be great if I could just select to which department I want to send the issue ticket, if not, support should be able to forward messages to the right people.
- ACH 5-7 business days - in reality is 1.5 weeks - my thinking: mailing and cashing a check will get funds faster. Just too long for the so called automated clearing house.
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