Quote:
Originally Posted by RuthB
Your account is currently being investigated and any fees that should be refunded will of course be refunded to your account.
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Sounds like a politician there...
So basically if they would have mailed the card out back in December when they charged you for it then you wouldn't have thought it got lost and needed them to send a second one. If they would have sent it out promptly from day 1 then you would have gotten in before you even thought it may have gone lost, and you would have never incurred the cost to send the second one much less activate it.
Sounds like they owe you back all your fees and a big apology.