Quote:
Originally Posted by ladida
Wow. This is such bull and you guys know it. You mess up the shipment, and instead of making it work by sending it express on you, you send the card express without him realizing you would charge him (as any sane person would think you eat the fees of your own fuckup).
And why would this stay off boards? This is the only way he can make anything work since he gave you 45 days time to make it work.
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The express fee was really never hidden. He asked a rep of ours on icq if the card could be sent express. As soon as it was shipped the express fee was deducted from his account aswell as an email dispatched to his email that is on file with paxum letting him know of the charge. So IMO there was never a SURPRISE express charge. It states clearly on our site what the shipping amount is for express. If people do not agree with the amount they are more than welcome to look up the shipping cost using fedex from Montreal to Brazil. We lose money on that.
The original card he ordered was shipped to him to his country. Once it got to his country and in the mailing system we have NO control over it. As you can see in this thread clearly Brazil has really bad mail service and is notorious for very slow mail.
As stated already - we will from now on if a user request express shipping using any other method that ordering straight from the site - we will double check with them that express shipping does come with a fee incase they have not seen on our site.