ePassporte - You Ask It, We?ll Answer It. - Page 2 - GoFuckYourself.com

elron · 08-18-2006, 12:27 PM

where's the reply to my question ?

MaDalton · 08-18-2006, 12:28 PM

Quote:

Originally Posted by shaliza

1. We currently do not have or know of a system in place to allow customers outside of the US to withdraw funds directly to their bank account. If you know of a solution, please let us know and we would be happy to look into it.

1. ask Paypal how they do it (for free)

2. according to your boss it was in beta testing last year in november - i still have that email

3. not having this option makes Epassporte useless for me, cause i can not use it for official business. because therefore i need to be able to get the money to my bank account

Big John · 08-18-2006, 12:28 PM

Quote:

Originally Posted by Scotty.T

How do I get an account with you if my bank, based in the UK, does not have records of the verification pending charges that you place during the set-up process? I have tried to set-up an account twice now.

So it hasn't changed then? You'd have thought after all this time they'd have realised it's a problem with a very easy and secure solution. Oh well.

shaliza · 08-18-2006, 12:29 PM

Quote:

Originally Posted by gideongallery

where is the developer information for epassporte (like https://developer.paypal.com/)

if it is not up when will it be

We currently do not have a developer?s site however you can access our documentation from a business account which outlines our API?s. Our test site is located here: http://200.124.131.185/

Chris Mallick · 08-18-2006, 12:31 PM

Quote:

Originally Posted by Rui

Why is history so limited (I know you can provide full history logs on request but thats not the point)?

Hi guys... I hope I can add to some answers here...

History is limited and it is an issue that we can't control. Historical data resides on the Visa system of our backend processor. We can grab most data for a period, but it can't be relied upon, in our view, for accounting accuracy. We are currently working on a system that will give you history from Day 1, although Day 1 will be when we launch that serve. I wish my answer could be "Problem solved" but its just "being worked on" as of now.

C

Chris Mallick · 08-18-2006, 12:37 PM

Quote:

Originally Posted by Jimmy The Juggernaut

I like how you dodged my first question but answered my 2nd question right away. rather rude and shadey. face your problems face first, dont run away from them.

spin spin.

So your question is do we rape people with feesof $35?

The answer would be NO. People pay if they want, we do not force them. Rape implies force. To my knowldge I have only forced 3 people to buy an ePassporte card. But they wouldn't call it rape.

Any more questions? Seriosly, we are allowed to charge what we like and consumers are free to buy or not. This is a market economy.

C

rick-e · 08-18-2006, 12:41 PM

When the electron card expires do we have to request for a new card?

Chris Mallick · 08-18-2006, 12:44 PM

Quote:

Originally Posted by elron

I remember i tried to register there once , and after i finished it asked me to supply the bill figure at my cc statement in order to activate my card .
Thing is that international bills are not placed right away , usually i can see it my online bank after 3-5 days .
But they said it's must be done with in 24 hours , so it was actually impossible to register cc with them .

Most banks now have real time posting to the cc statements, however we know not all. If you like, email me and I will ask VIP Servoices to help by making a call to your bank and getting with you to verify yourself so you can be set up. Same for you Scotty... And the "s"'s are all gone...sorry!

Chris Mallick · 08-18-2006, 12:45 PM

Quote:

Originally Posted by rick-e

When the electron card expires do we have to request for a new card?

No, we will automatically renew your card and mail it to you if you have sufficient funds to cover the annula fees.

Bubbczar · 08-18-2006, 12:46 PM

Hi Sorry for the delay. Here are your answers

1. We do this for security purposes however if you log into your ePassporte account and send Customer Service a message from the message center we will check to see if you qualify for an exception to this rule.

2. Please send a message to the Customer Service Department via the Message Center and we will send you the forms to increase your limits.

Quote:

Originally Posted by dtoolbox

1. why gift account holder cant have the previlage to grant gift account even though i already verified my account with my cc?

2. why gift account holder that already done a verification using their cc still cant have daily load / withdrawal limit increase?

testpie · 08-18-2006, 12:50 PM

Rather strange seeing all the ePassporte reps that are "secretly" members of GFY leaping out of the woodwork.

Rui · 08-18-2006, 12:50 PM

Ok next question, why don't you allow to withdrawal to bank accounts within Europe like paypal does (without any fees over 100hahaha8364; I may add)?

2HousePlague · 08-18-2006, 12:50 PM

Chris, I read somewhere you wrote that users of epassporte should exercise the same caveat-emptor discretion and care when using the card as they do when using cash. I'm sure many people are having a hard time divorcing the electronic "transaction infrastructure" from the expectation that the provider of that infrastructure will, essentially, protect them from their own fuckups and lapses of judgement. I expect that posture towards electronic commerce will be unpopular among those who make a lot of money providing "fool's insurance", as well as payments infrastructure. My question is, what plans does epassporte have to further "get out of the way" of the transactions and allow transactors to seek accountability, culpability and legal redress between themselves and not hold the 3rd party liable? I'm especially curious about your consumer-oriented marketing plans.

2hp

Chris Mallick · 08-18-2006, 12:52 PM

Quote:

Originally Posted by testpie

Rather strange seeing all the ePassporte reps that are "secretly" members of GFY leaping out of the woodwork.

"Secretly"? I hope not. Check their sigs! We have lots of people that are here, all the time.

Chris Mallick · 08-18-2006, 12:53 PM

Quote:

Originally Posted by Rui

Ok next question, why don't you allow to withdrawal to bank accounts within Europe like paypal does (without any fees over 100hahaha8364; I may add)?

We do, although it has to be via wire transfer. Please see other posts for answrs as to why there is no direct deposit, as in the USA's ACH.

nick3131 · 08-18-2006, 12:56 PM

For the most part I love epassporte, have been using them for a while and am happy with the service

there is one thing that really really urks me thou
Have had quite a few bad experiences actually

This actually happened recently. I try to make a purchase but the card doesnt go through. However the $ does get charged. In order to get the $ back I have to either wait 30 days or get the company to fax something.

Thats really something you should fix. We should be able to do charge backs. Expecially in circumstances like this where the charge will pend for 30 days and then just get removed. But I cant touch my hard earned $.

Thanks other then that great service.

Chris Mallick · 08-18-2006, 01:05 PM

2hp

Great question.

First, remember we are a Visa branded product, as well as a wallet. So we have their rules to abide by, along with our risk controls, etc...

Secondly, the answer that you really want (and the one that I would like to give) is we plan to immediately get out of the way and let the market sort this out. Unfortunately, I can't give that answer. The reality is that the sytem has been, in my opoinion, rigged, in favor if the banks (they own it) while making it appear to the public as if it were designed for their protection. Bottom line is that the banks that issue or acquire transactions online will never be at risk, and the cardholder won't either. its the Merchant (thats all of us btw) that will always eat the costs, fines, fees and take the balme for data base losses, etc...

In our wallet environment we actually see very little need for our intervention in matter of a dispute between 2 or more parties paying for goods and services and using ePassporte as their currency. So in that resepct, your point is being made and it works. Outside of that environment...I do not see it happening soon.

I would help organize the revolution if we could get a true force together. But the fact that we are all slaves to virtual monopolies, in that we can't sell without their OK, means we are pretty much trapped.

thebigstorm · 08-18-2006, 01:07 PM

peoples whos cards expire next month when do we get the new ones? would be nice to have it when it expires

Chris Mallick · 08-18-2006, 01:08 PM

Quote:

Originally Posted by nick3131

For the most part I love epassporte, have been using them for a while and am happy with the service

there is one thing that really really urks me thou
Have had quite a few bad experiences actually

This actually happened recently. I try to make a purchase but the card doesnt go through. However the $ does get charged. In order to get the $ back I have to either wait 30 days or get the company to fax something.

Thats really something you should fix. We should be able to do charge backs. Expecially in circumstances like this where the charge will pend for 30 days and then just get removed. But I cant touch my hard earned $.

Thanks other then that great service.

This is a system issue for all cards, not just ePassporte. When you attempt to use the card, an authorization is sought. If you have sufficient funds, the Visa system allows the Merchant to lock those funds and to settle in a few days, in most cases. Unless the Merchant releases the auth, the open to buy is decreased. There is nothign to chage back because the transaction did not close. Our CS can help you to get the pending auth dropped, however this is difficult as most merchants will say they are shipping or something.

testpie · 08-18-2006, 01:08 PM

Quote:

Originally Posted by Chris Mallick

"Secretly"? I hope not. Check their sigs! We have lots of people that are here, all the time.

It was reference at the fact that i don't see them posting much here, and in the case of Bubbczar, that he doesn't appear to have you in his sig (see: http://www.gofuckyourself.com/showpo...9&postcount=60).

nick3131 · 08-18-2006, 01:10 PM

Quote:

Originally Posted by Chris Mallick

This is a system issue for all cards, not just ePassporte. When you attempt to use the card, an authorization is sought. If you have sufficient funds, the Visa system allows the Merchant to lock those funds and to settle in a few days, in most cases. Unless the Merchant releases the auth, the open to buy is decreased. There is nothign to chage back because the transaction did not close. Our CS can help you to get the pending auth dropped, however this is difficult as most merchants will say they are shipping or something.

understandable, 30 days seems a bit much, i beleive its 48 hours with normal visa, or something like that, not 100% sure.

FrankHolland · 08-18-2006, 01:10 PM

Quote:

Originally Posted by shaliza

1. We currently do not have or know of a system in place to allow customers outside of the US to withdraw funds directly to their bank account. If you know of a solution, please let us know and we would be happy to look into it.

Last year in november/december Epassporte was telling us they were working on getting this done and withdrawals for Epassporte customers outside the U.S. was going to be available some months later in 2006.

I and many other Epassporte users outside the U.S. have been waiting for this and now you're saying Epassporte doesn't even know how to get this done. That's just GREAT. If you're saying: "ePassporte is the innovative leader in the payment industry" then in my opinion Epassporte must be able to get this done themself and not ask for a solution on GoFuckYourself.

It's just that I am very disappointed hearing this now.

Toonlogos · 08-18-2006, 01:12 PM

Hi,
Can I withdraw money via a check mailed to me using epassporte, the way I do with paypal?

NTSS · 08-18-2006, 01:13 PM

I'm in the U.S.

Why does it take less than one minute to load my epass account from my bank card but 8 days to transfer money from my epass to that same bank account?

8 days is way too long... Paypal does it in 2 days.

Is there anyway to speed this process up?

Also, is there any chance that you will be eliminating the initial and annual fee for the bank card? I think a lot more people would get it then. It would increase exposure for you guys too.

I've actually had conversations with tellers and clerks about my Paypal card...I don't have an Epass card because I think it should be free.

Btw...I use your service regularly and I happy with it aside from the above.

testpie · 08-18-2006, 01:14 PM

Quote:

Originally Posted by Chris Mallick

We do, although it has to be via wire transfer. Please see other posts for answrs as to why there is no direct deposit, as in the USA's ACH.

How do you "wire" funds out of an ePassporte account and into a UK/EU bank account?

LesleyK · 08-18-2006, 01:16 PM

Quote:

Originally Posted by thebigstorm

peoples whos cards expire next month when do we get the new ones? would be nice to have it when it expires

Virtual Visa Renewal:

On the 28th day of the month it expires, ePassporte will automatically renew your Virtual Visa account by debiting $5.00 US to cover the renewal fee. Once renewed, a new CVV2 and expiration date will be sent to your ePassporte Message Center inbox.

Visa Electron Renewal:

A new Electron card will be automatically ordered on the first day of the month the card expires and your account will be debited $35.00 to cover the renewal fee. Your new Visa Electron card will be mailed to the address on file, which normally takes between 2-6 weeks depending on your location. Please note that this new card will not work until the expiration month ends, so please don't be too quick to discard your current card when the new one arrives.

MaDalton · 08-18-2006, 01:17 PM

Quote:

Originally Posted by testpie

How do you "wire" funds out of an ePassporte account and into a UK/EU bank account?

interesting question

2HousePlague · 08-18-2006, 01:20 PM

Quote:

Originally Posted by Chris Mallick

2hp

Great question.

First, remember we are a Visa branded product, as well as a wallet. So we have their rules to abide by, along with our risk controls, etc...

Secondly, the answer that you really want (and the one that I would like to give) is we plan to immediately get out of the way and let the market sort this out. Unfortunately, I can't give that answer. The reality is that the sytem has been, in my opoinion, rigged, in favor if the banks (they own it) while making it appear to the public as if it were designed for their protection. Bottom line is that the banks that issue or acquire transactions online will never be at risk, and the cardholder won't either. its the Merchant (thats all of us btw) that will always eat the costs, fines, fees and take the balme for data base losses, etc...

In our wallet environment we actually see very little need for our intervention in matter of a dispute between 2 or more parties paying for goods and services and using ePassporte as their currency. So in that resepct, your point is being made and it works. Outside of that environment...I do not see it happening soon.

I would help organize the revolution if we could get a true force together. But the fact that we are all slaves to virtual monopolies, in that we can't sell without their OK, means we are pretty much trapped.

Thanks Chris!

The revolution may have begun.

As much as I despise PayPal, I must be encouraged by the popular success of Ebay. Whatever else is true there, it's clear that a market "flattening" of sorts has been achieved there. On Ebay, anyone can be a merchant. The traditional separation (as you observe) between sellers of things and buyers of things has been erased. We may hope that, from there, a future is within reach, where the accountability (THE RESPONSIBLITY TO EAT THE COSTS OF NEGLIGENCE, FLIPPANCY AND DISHONESTY) is equally divided between the 2.

2hp

shaliza · 08-18-2006, 01:27 PM

Quote:

Originally Posted by FrankHolland

Last year in november/december Epassporte was telling us they were working on getting this done and withdrawals for Epassporte customers outside the U.S. was going to be available some months later in 2006.

I and many other Epassporte users outside the U.S. have been waiting for this and now you're saying Epassporte doesn't even know how to get this done. That's just GREAT. If you're saying: "ePassporte is the innovative leader in the payment industry" then in my opinion Epassporte must be able to get this done themself and not ask for a solution on GoFuckYourself.

It's just that I am very disappointed hearing this now.

The solution we had in place for this fell through. It is very difficult to finds these types of solutions, especially ones that are stable.

In terms of coming on to GFY and asking for help, isn?t this a chat board? I mean don?t others come here to ask questions and look for services? Why am I ridiculed for doing so? The fact that I want to provide you with the services you want is making you angry.

I am not perfect by any means and I am not ashamed to ask my fellow peers in my industry for help.

Chris Mallick · 08-18-2006, 01:28 PM

Quote:

Originally Posted by MaDalton

interesting question

You send a message from the Message Center to CS asking them to arrange a wire. You wil be contacted and we will follow your instructions. The cost is about $50, I beleive.

testpie · 08-18-2006, 01:30 PM

Quote:

Originally Posted by Chris Mallick

You send a message from the Message Center to CS asking them to arrange a wire. You wil be contacted and we will follow your instructions. The cost is about $50, I beleive.

Ouch - think i'll be leaving that one until i'm a little richer then. Thanks for the response though.

dtoolbox · 08-18-2006, 01:36 PM

$35 for electron renewal? that's a holdup

i wish when these happens to me please atleast include freebies such a sticker or calendar with juicy's autograph

Chris Mallick · 08-18-2006, 01:39 PM

Quote:

Originally Posted by dtoolbox

$35 for electron renewal? that's a holdup

i wish when these happens to me please atleast include freebies such a sticker or calendar with juicy's autograph

That is every 2 years. I just got my Citibank Visa renewal card in the mail. It is $85 PER YEAR!

FrankHolland · 08-18-2006, 01:41 PM

Quote:

Originally Posted by shaliza

The solution we had in place for this fell through. It is very difficult to finds these types of solutions, especially ones that are stable.

In terms of coming on to GFY and asking for help, isn?t this a chat board? I mean don?t others come here to ask questions and look for services? Why am I ridiculed for doing so? The fact that I want to provide you with the services you want is making you angry.

I am not perfect by any means and I am not ashamed to ask my fellow peers in my industry for help.

If last year we're told this great, but imo pretty basic option is coming for Epassporte users outside the U.S. and 8 months later I have to read on GFY you do not have or even know of a system to provide us with this option yes I get a little bit angry.

Of course you can ask for help on GFY but I thought Epassporte would've been professional enough to get this done already. Again, I am just disappointed right now and it's nothing personal to you.

EricaB. · 08-18-2006, 01:43 PM

Hey everyone!

Here are some additional questions and answers we've put together:

How can I ensure I do not miss an important message I received through my ePassporte Message Center Inbox?

ePassporte account holders may opt in to receive external email notifications when a message is sent to the Message Center. To opt in, please log in to your account and click on the Message Center tab. Enter the email address you wish to receive notifications to in the field provided.

Where can I find the CVV2 numbers of my ePassporte Virtual Visa card?

Your ePassporte Virtual Visa CVV2 number is included in the original Welcome Email we sent you when your ePassporte account was activated. This Welcome Email also contains your ePassporte Virtual Visa card number and expiration date. We have saved the Welcome Email in your Message Center Inbox and it may not be deleted from this inbox to ensure that you will always have this information when ever you need it.

Jarmusch · 08-18-2006, 01:44 PM

Quote:

Originally Posted by Chris Mallick

You send a message from the Message Center to CS asking them to arrange a wire. You wil be contacted and we will follow your instructions. The cost is about $50, I beleive.

Why isn't this information available on your site? $50 is a bit high, but I would be willing to eat it if it was possible to widthraw more than $1000 at a time. What's the maximum amount allowed to send wires outside the US?

Michael O · 08-18-2006, 01:45 PM

I?m getting close to having $5,000 USD in my ePassporte account and I received a notice from ePassporte that I need to verify my account. How do I do this?

ePassporte requires account holders to verify themselves once an account reaches an accumulative balance of $5000.00 US. To verify your account please fill in the required information on the verification form and return it to ePassporte with the following documents:

a Copy of government issued photo ID (containing a legible signature)
b. Copy of the front and back of each load credit card on file (if any)
c. Copy of the most recent statement for each load credit card on file (if any)
d. If you don't have a load credit card on file please include a copy of a utility bill with your current address on it.

To request verification instructions, please send us a message via the Message Center or call our Cardholder Services Department.

xxxjay · 08-18-2006, 01:47 PM

Quote:

Originally Posted by shaliza

The team at ePassporte is dedicated to providing our customers with innovative products, valuable services and an exceedingly high level of support. Our customers are our most important asset and in an effort to both better inform our customers and compile feedback, the ePassporte team will spend the remainder of the day answering your questions, compiling your feedback and listening to your concerns here on GFY.

Michael Olsen, aka Keyser Soze, has also compiled a list of questions he is asked most often on the boards. We will post these questions and answers intermittently throughout the day as well.

This thread is meant to be informative and constructive for ePassporte and our customers. We welcome your feedback and criticism however we will not answer questions that are simply posted to cause drama.

Is a dog's mouth really cleaner than a human's?

tranza · 08-18-2006, 01:52 PM

I don't have any questions, but I'd like to say one thing, when my account got frozen because I had over $5,000 on it, you guys told me that you sent several messages warning me about it, but I checked it 3 times and I never got ANY of those messages. You guys should check that out...

Also, it would be nice if I could see older transactions.

shaliza · 08-18-2006, 01:54 PM

Quote:

Originally Posted by FrankHolland

If last year we're told this great, but imo pretty basic option is coming for Epassporte users outside the U.S. and 8 months later I have to read on GFY you do not have or even know of a system to provide us with this option yes I get a little bit angry.

Of course you can ask for help on GFY but I thought Epassporte would've been professional enough to get this done already. Again, I am just disappointed right now and it's nothing personal to you.

Hi Frank

I understand your frustrations and I promise to put this back on the top of my list. When the solution fell through there were so many other things we were working on that this feel through the cracks. I apologize but now that i see its important to our clients we will definately focus our attention on finding the right solution. Email me your username and I will contact you when we are close to getting it done.

shaliza · 08-18-2006, 01:56 PM

Quote:

Originally Posted by xxxjay

Is a dog's mouth really cleaner than a human's?

My dog eats cat shit so I would say no.

xclicks · 08-18-2006, 01:57 PM

Nice topic..

But I think should topic should be on your own support board.
On the other hand i'd like to know a few things about your reliability. I've seen a lot of complains about founds not availble while founds were there.

I wanted to cut costs and use your virtual visa to pay my hosting but I cannot trust it will work. You know hosting companies aren't restaurants or gas stations so if they will not get the money they just remove my servers from networ so I'll be back on biz?
What do you think is your up-time? i didn't see any statment about that in your TOS.

shaliza · 08-18-2006, 01:58 PM

Quote:

Originally Posted by elron

I remember i tried to register there once , and after i finished it asked me to supply the bill figure at my cc statement in order to activate my card .
Thing is that international bills are not placed right away , usually i can see it my online bank after 3-5 days .
But they said it's must be done with in 24 hours , so it was actually impossible to register cc with them .

We do ask cardholders to contact their financial institution to obtain the pending authorization within 24 hours of registering their Visa/Master ePassporte because pending authorizations are generally cancelled by financial institutions within 48-72 hours. If your bank, on the other hand, takes 3-5 days to confirm that you?ve received a pending authorization on your card, you may take the time and wait. ePassporte will give you up to 7 days to verify the pending authorization.

smokingdawn · 08-18-2006, 02:06 PM

Quote:

Originally Posted by NTSS

I'm in the U.S.

Why does it take less than one minute to load my epass account from my bank card but 8 days to transfer money from my epass to that same bank account?

8 days is way too long... Paypal does it in 2 days.

Is there anyway to speed this process up?

Also, is there any chance that you will be eliminating the initial and annual fee for the bank card? I think a lot more people would get it then. It would increase exposure for you guys too.

I've actually had conversations with tellers and clerks about my Paypal card...I don't have an Epass card because I think it should be free.

Btw...I use your service regularly and I happy with it aside from the above.

This is my question as well..would love to have an answer to this

Mr. Romance · 08-18-2006, 02:08 PM

epassporte

Mr. Romance

shaliza · 08-18-2006, 02:09 PM

Quote:

Originally Posted by Jarmusch

Why isn't this information available on your site? $50 is a bit high, but I would be willing to eat it if it was possible to widthraw more than $1000 at a time. What's the maximum amount allowed to send wires outside the US?

Hi Jarmusch

Our site is not up to date and we are currently working on updating it with this information. Please send a message to our support department as the amounts you can transfer etc. depend on your individual account.

Stallion · 08-18-2006, 02:12 PM

Here is my question and not trying to create drama just looking to get my issues resolved.

Why is it that some transactions(p2p) happen to duplicate themselves for no reason what so ever?

It has happened to me and others multiple times where we send a p2p to another account and then the next day I check the account and it sent the same transaction twice. I am still waiting to hear from support on when I will get my money back. I emailed Keyser back on 8/12 and he said he was sending it to Tech guys to look at it, and still nothing. I also emailed support thru the message center on 8/11 and have not gotten a reply yet.

Just curious why it takes support so long to respond to concerns or did I get overlooked?

BradM · 08-18-2006, 02:13 PM

Why do people have so many issues with epass, and yet I transfer in and out in excess of $30,000 a month and have never had a single problem?

I demand an answer.

sean.lamba · 08-18-2006, 02:14 PM

Hey Everyone!

Here is a question I get asked a lot:

Can ePassporte recover funds from P2P transfers that I accidentally sent or funds I sent to someone who did not provide the goods and services they promised?

Answer: If you sent funds from one personal account to another, ePassporte can not reverse the transaction. Peer-to-peer transfers are like cash transactions. If you purchased goods and services from a business account holder and you went through our ePassporte payment page (ePpurchase) to confirm the purchase, ePassporte can contact the Merchant on your behalf to resolve the dispute.

Michael O · 08-18-2006, 02:15 PM

Quote:

Originally Posted by tranza

I don't have any questions, but I'd like to say one thing, when my account got frozen because I had over $5,000 on it, you guys told me that you sent several messages warning me about it, but I checked it 3 times and I never got ANY of those messages. You guys should check that out...

Also, it would be nice if I could see older transactions.

Tranza
I remember this and I have your account name, we will look into it.

08-18-2006, 12:50 PM	#61
testpie Mostly retired Industry Role: Join Date: Apr 2006 Location: UK Posts: 3,231	Rather strange seeing all the ePassporte reps that are "secretly" members of GFY leaping out of the woodwork. __________________ Affiliates: DogFart ~ Domain parking: NameDrive ~ Traffic broker: Traffic Holder

08-18-2006, 12:50 PM	#63
2HousePlague CURATOR Join Date: Jul 2004 Location: the attic Posts: 14,572	Chris, I read somewhere you wrote that users of epassporte should exercise the same caveat-emptor discretion and care when using the card as they do when using cash. I'm sure many people are having a hard time divorcing the electronic "transaction infrastructure" from the expectation that the provider of that infrastructure will, essentially, protect them from their own fuckups and lapses of judgement. I expect that posture towards electronic commerce will be unpopular among those who make a lot of money providing "fool's insurance", as well as payments infrastructure. My question is, what plans does epassporte have to further "get out of the way" of the transactions and allow transactors to seek accountability, culpability and legal redress between themselves and not hold the 3rd party liable? I'm especially curious about your consumer-oriented marketing plans. 2hp __________________ tada!

08-18-2006, 12:56 PM	#66
nick3131 Confirmed User Join Date: Dec 2004 Location: Gainesville, Florida Posts: 1,186	For the most part I love epassporte, have been using them for a while and am happy with the service there is one thing that really really urks me thou Have had quite a few bad experiences actually This actually happened recently. I try to make a purchase but the card doesnt go through. However the $ does get charged. In order to get the $ back I have to either wait 30 days or get the company to fax something. Thats really something you should fix. We should be able to do charge backs. Expecially in circumstances like this where the charge will pend for 30 days and then just get removed. But I cant touch my hard earned $. Thanks other then that great service. __________________ Signed nick3131

08-18-2006, 01:05 PM	#67
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	2hp Great question. First, remember we are a Visa branded product, as well as a wallet. So we have their rules to abide by, along with our risk controls, etc... Secondly, the answer that you really want (and the one that I would like to give) is we plan to immediately get out of the way and let the market sort this out. Unfortunately, I can't give that answer. The reality is that the sytem has been, in my opoinion, rigged, in favor if the banks (they own it) while making it appear to the public as if it were designed for their protection. Bottom line is that the banks that issue or acquire transactions online will never be at risk, and the cardholder won't either. its the Merchant (thats all of us btw) that will always eat the costs, fines, fees and take the balme for data base losses, etc... In our wallet environment we actually see very little need for our intervention in matter of a dispute between 2 or more parties paying for goods and services and using ePassporte as their currency. So in that resepct, your point is being made and it works. Outside of that environment...I do not see it happening soon. I would help organize the revolution if we could get a true force together. But the fact that we are all slaves to virtual monopolies, in that we can't sell without their OK, means we are pretty much trapped. __________________ Chris Mallick [email protected]

08-18-2006, 01:13 PM	#74
NTSS Confirmed User Join Date: Mar 2005 Location: Da Hood Posts: 5,688	I'm in the U.S. Why does it take less than one minute to load my epass account from my bank card but 8 days to transfer money from my epass to that same bank account? 8 days is way too long... Paypal does it in 2 days. Is there anyway to speed this process up? Also, is there any chance that you will be eliminating the initial and annual fee for the bank card? I think a lot more people would get it then. It would increase exposure for you guys too. I've actually had conversations with tellers and clerks about my Paypal card...I don't have an Epass card because I think it should be free. Btw...I use your service regularly and I happy with it aside from the above. __________________ ICQ: 150-803-430 Email: marketing7(at)cox(dot)net Last edited by NTSS; 08-18-2006 at 01:14 PM..

08-18-2006, 12:27 PM	#51
elron Confirmed User Join Date: Jul 2003 Posts: 1,553	where's the reply to my question ?

08-18-2006, 12:41 PM	#57
rick-e Too lazy to set a custom title Join Date: Nov 2005 Location: mars Posts: 19,935	When the electron card expires do we have to request for a new card?

08-18-2006, 12:50 PM	#62
Rui web Join Date: Dec 2001 Location: On icq: 85-483-060 Posts: 9,533	Ok next question, why don't you allow to withdrawal to bank accounts within Europe like paypal does (without any fees over 100hahaha8364; I may add)?

08-18-2006, 01:07 PM	#68
thebigstorm Confirmed User Join Date: Sep 2004 Posts: 164	peoples whos cards expire next month when do we get the new ones? would be nice to have it when it expires

08-18-2006, 01:12 PM	#73
Toonlogos Confirmed User Join Date: Jul 2002 Posts: 1,104	Hi, Can I withdraw money via a check mailed to me using epassporte, the way I do with paypal?

08-18-2006, 01:36 PM	#82
dtoolbox Confirmed User Industry Role: Join Date: Nov 2004 Location: Singapore Posts: 507	$35 for electron renewal? that's a holdup i wish when these happens to me please atleast include freebies such a sticker or calendar with juicy's autograph __________________ ICQ310514967

08-18-2006, 01:43 PM	#85
EricaB. Confirmed User Join Date: Feb 2006 Location: Raleighwood, NC Posts: 129	Hey everyone! Here are some additional questions and answers we've put together: How can I ensure I do not miss an important message I received through my ePassporte Message Center Inbox? ePassporte account holders may opt in to receive external email notifications when a message is sent to the Message Center. To opt in, please log in to your account and click on the Message Center tab. Enter the email address you wish to receive notifications to in the field provided. Where can I find the CVV2 numbers of my ePassporte Virtual Visa card? Your ePassporte Virtual Visa CVV2 number is included in the original Welcome Email we sent you when your ePassporte account was activated. This Welcome Email also contains your ePassporte Virtual Visa card number and expiration date. We have saved the Welcome Email in your Message Center Inbox and it may not be deleted from this inbox to ensure that you will always have this information when ever you need it. __________________ Erica Blaine [email protected]

08-18-2006, 01:45 PM	#87
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	I?m getting close to having $5,000 USD in my ePassporte account and I received a notice from ePassporte that I need to verify my account. How do I do this? ePassporte requires account holders to verify themselves once an account reaches an accumulative balance of $5000.00 US. To verify your account please fill in the required information on the verification form and return it to ePassporte with the following documents: a Copy of government issued photo ID (containing a legible signature) b. Copy of the front and back of each load credit card on file (if any) c. Copy of the most recent statement for each load credit card on file (if any) d. If you don't have a load credit card on file please include a copy of a utility bill with your current address on it. To request verification instructions, please send us a message via the Message Center or call our Cardholder Services Department. __________________ Truth Teller

08-18-2006, 01:52 PM	#89
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	I don't have any questions, but I'd like to say one thing, when my account got frozen because I had over $5,000 on it, you guys told me that you sent several messages warning me about it, but I checked it 3 times and I never got ANY of those messages. You guys should check that out... Also, it would be nice if I could see older transactions. __________________ I'm just a newbie.

08-18-2006, 01:57 PM	#92
xclicks Registered User Join Date: Jan 2003 Location: Honkuver part of Vansterdam, Chinada Posts: 78	Nice topic.. But I think should topic should be on your own support board. On the other hand i'd like to know a few things about your reliability. I've seen a lot of complains about founds not availble while founds were there. I wanted to cut costs and use your virtual visa to pay my hosting but I cannot trust it will work. You know hosting companies aren't restaurants or gas stations so if they will not get the money they just remove my servers from networ so I'll be back on biz? What do you think is your up-time? i didn't see any statment about that in your TOS. __________________ Xclicks - Free remote trading script XVideohost - post your videos and get some traffic back.

08-18-2006, 02:08 PM	#95
Mr. Romance The Face of Romance and the Symbol of Freedom Join Date: Mar 2005 Location: The America's Posts: 7,821	epassporte Mr. Romance __________________ Free Leads Program now paying up to $6 Gerard-Director of Global Sales Sign up Here: CamStarCash Check out: FreeCamStars ICQ: 330 662 299 gerard at freecamstars . com

08-18-2006, 02:12 PM	#97
Stallion Confirmed User Industry Role: Join Date: Jan 2001 Location: FL Posts: 6,632	Here is my question and not trying to create drama just looking to get my issues resolved. Why is it that some transactions(p2p) happen to duplicate themselves for no reason what so ever? It has happened to me and others multiple times where we send a p2p to another account and then the next day I check the account and it sent the same transaction twice. I am still waiting to hear from support on when I will get my money back. I emailed Keyser back on 8/12 and he said he was sending it to Tech guys to look at it, and still nothing. I also emailed support thru the message center on 8/11 and have not gotten a reply yet. Just curious why it takes support so long to respond to concerns or did I get overlooked? __________________ Project Manager/Program Manager/Webmaster Seeking Work [email protected] icq 856554

08-18-2006, 02:13 PM	#98
BradM Confirmed User Join Date: Dec 2003 Location: 1123,6536,5231 Posts: 3,397	Why do people have so many issues with epass, and yet I transfer in and out in excess of $30,000 a month and have never had a single problem? I demand an answer.

08-18-2006, 02:14 PM	#99
sean.lamba Registered User Join Date: Feb 2006 Posts: 7	Hey Everyone! Here is a question I get asked a lot: Can ePassporte recover funds from P2P transfers that I accidentally sent or funds I sent to someone who did not provide the goods and services they promised? Answer: If you sent funds from one personal account to another, ePassporte can not reverse the transaction. Peer-to-peer transfers are like cash transactions. If you purchased goods and services from a business account holder and you went through our ePassporte payment page (ePpurchase) to confirm the purchase, ePassporte can contact the Merchant on your behalf to resolve the dispute. __________________ sean dot lamba at ePassporte dot com