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Originally Posted by nick3131
For the most part I love epassporte, have been using them for a while and am happy with the service
there is one thing that really really urks me thou
Have had quite a few bad experiences actually
This actually happened recently. I try to make a purchase but the card doesnt go through. However the $ does get charged. In order to get the $ back I have to either wait 30 days or get the company to fax something.
Thats really something you should fix. We should be able to do charge backs. Expecially in circumstances like this where the charge will pend for 30 days and then just get removed. But I cant touch my hard earned $.
Thanks other then that great service.
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This is a system issue for all cards, not just ePassporte. When you attempt to use the card, an authorization is sought. If you have sufficient funds, the Visa system allows the Merchant to lock those funds and to settle in a few days, in most cases. Unless the Merchant releases the auth, the open to buy is decreased. There is nothign to chage back because the transaction did not close. Our CS can help you to get the pending auth dropped, however this is difficult as most merchants will say they are shipping or something.