llet's say you sign up for a new dedicated server - GoFuckYourself.com

quiet · 09-14-2004, 01:24 PM

and they bill you right away (i mean right away) for all of September (from Sept 6th and on), and all of October.

after the intial signup you hear not a word from them again (support, sales nothing) until September 14th. this is after you've emailed many times, and after another hosting company has stepped up and decided to host your shit for free since we'd been sitting there with our asses to the wind for days. and set it all up in hours.

that kick ass company would be http://www.phatservers.net btw.

So basically, you've paid for almost 2 months of dedicated hosting on a very nice server the second you've signed up, yet have not sent a click it's way, never heard a thing from support or sales in over a week since signing up... we couldn't even login to their control panel lol.

YET, were set up by someone else within 6 hours.

and the funny thing is, i only asked for two things from said hosting company - this is after waiting around with no responses, and having someone else come in and set shit up:

(1) confirmation that my account is now cancelled
(2) some sort of partial refund (at the very least, october charges.). pay for over 7 weeks of hosting, use none, and pay anyway? lol.

apparently my account is still not closed (i will be rebilled in November at this point), and i will not get any sort of refund.

i've never once brought any kind of personal business-related bullshit to the boards in all my years here, but on principle this pisses me off far too much to remain silent.

BRISK · 09-14-2004, 01:27 PM

chargeback

SleazyDream · 09-14-2004, 01:27 PM

it's why i rarly to ever change hosts. too many scammers out there.

price isn't everything - true it's important but going with the lowest bid is for gov't fools - not intelligent business men.

quiet · 09-14-2004, 01:29 PM

heh, this place was not cheap by ANY means lol

would have been almost free with my main host. just wanted separation from my main servers, so we looked for new blood.

railz · 09-14-2004, 01:30 PM

I think that's the longest post I've ever seen you make Quiet.

theking · 09-14-2004, 01:30 PM

Quote:

Originally posted by quiet
and they bill you right away (i mean right away) for all of September (from Sept 6th and on), and all of October.

after the intial signup you hear not a word from them again (support, sales nothing) until September 14th. this is after you've emailed many times, and after another hosting company has stepped up and decided to host your shit for free since we'd been sitting there with our asses to the wind for days. and set it all up in hours.

that kick ass company would be http://www.phatservers.net btw.

So basically, you've paid for almost 2 months of dedicated hosting on a very nice server the second you've signed up, yet have not sent a click it's way, never heard a thing from support or sales in over a week since signing up... we couldn't even login to their control panel lol.

YET, were set up by someone else within 6 hours.

and the funny thing is, i only asked for two things from said hosting company - this is after waiting around with no responses, and having someone else come in and set shit up:

(1) confirmation that my account is now cancelled
(2) some sort of partial refund (at the very least, october charges.). pay for over 7 weeks of hosting, use none, and pay anyway? lol.

apparently my account is still not closed (i will be rebilled in November at this point), and i will not get any sort of refund.

i've never once brought any kind of personal business-related bullshit to the boards in all my years here, but on principle this pisses me off far too much to remain silent.

Is there someone that represents them on this board?

Juicy D. Links · 09-14-2004, 01:30 PM

Tell me pleaseeeeeeeeee

TheJimmy · 09-14-2004, 01:38 PM

Quote:

Originally posted by railz
I think that's the longest post I've ever seen you make Quiet.

agreed...

and for sure I'm hearing 2 syllables....

charge....back

if they're willing to fuck you without hesitation, imagine what they've been doing to a bunch of no-names....

amazing....where's that 'send them to china' thread?

Nismo · 09-14-2004, 01:42 PM

Quiet - same thing happened to me almost 2 weeks ago.

Holly · 09-14-2004, 01:42 PM

Quote:

Originally posted by juicylinks
Tell me pleaseeeeeeeeee

Email me naked pictures and I'll tell you.

railz · 09-14-2004, 01:43 PM

Agreed.

Sosa · 09-14-2004, 01:45 PM

quiet · 09-14-2004, 01:48 PM

just took a look at what i wrote above, and wanted to be clear that http://phatservers.net were the ones that HELPED us, not the company that has so far screwed me.

SleazyDream · 09-14-2004, 01:50 PM

Quote:

Originally posted by quiet
just took a look at what i wrote above, and wanted to be clear that http://phatservers.net were the ones that HELPED us, not the company that has so far screwed me.

who screwed you?

eroswebmaster · 09-14-2004, 01:51 PM

Phatservers Rocks!

WiredGuy · 09-14-2004, 01:51 PM

Quote:

Originally posted by quiet
just took a look at what i wrote above, and wanted to be clear that http://phatservers.net were the ones that HELPED us, not the company that has so far screwed me.

Thanks for making it clear, from the looks of your original post, I got the impression that phatservers was the one pulling your chain. If you can, you should edit the original post to make sure that distinction is made.

Anyways, like Brisk said, chargeback is a good option. If they won't communicate back with you, email them saying you'll do a CB. If they still ignore you, they deserve the CB. Chances are they will contact you back though if you threaten to go to your CC company.

WG

quiet · 09-14-2004, 01:55 PM

obviously i can no longer edit the original post. seemed clear enough to me at the time.

anway:

http://www.phatservers.net kicks SERIOUS ass.

seriously.

i'm not one to charge back unless absolutely forced, i don't like supporting the concept. we will see shortly.

Sly_RJ · 09-14-2004, 01:55 PM

I don't screw. I just fuck.

Daymare · 09-14-2004, 01:58 PM

Quote:

Originally posted by SleazyDream
who screwed you?

WiredGuy · 09-14-2004, 02:00 PM

Quote:

Originally posted by quiet
i'm not one to charge back unless absolutely forced, i don't like supporting the concept. we will see shortly.

Threatening the merchant with the possibility of a CB is usually enough to get their attention. If they'll ignore you after that, they're just asking for a CB.

WG

Manowar · 09-14-2004, 02:03 PM

that sucks man

SpeakEasy · 09-14-2004, 02:12 PM

In the first place why in hell did you go with a host that doesn't have a real phone you could have called to deal with this? But at this point, your only course of action is to charge back, and tell all of us here about a host to stay away from. You made the post, it's only fair you tell us who it was.

baddog · 09-14-2004, 02:14 PM

Quote:

Originally posted by quiet
just took a look at what i wrote above, and wanted to be clear that http://phatservers.net were the ones that HELPED us, not the company that has so far screwed me.

glad you clarified that, I was wondering

VeriSexy · 09-14-2004, 02:19 PM

Charge back

Juicy D. Links · 09-14-2004, 02:20 PM

Quote:

Originally posted by Holly
Email me naked pictures and I'll tell you.

whats your email?

Jakke PNG · 09-14-2004, 02:23 PM

Quote:

Originally posted by juicylinks
whats your email?

[email protected]
really, it's her addy. not mine.
Now send the fucking nudies.

prodiac · 09-14-2004, 02:25 PM

Lets build a timeline here ....

11:25am PST Monday, September 6th (Holiday) your order came in for Dedicated Server. Our website (http://www.splitinfinity.com/services/dedicated.php) states that dedicated servers will be setup within 24-48 hours, Max. When you signed up, an email was sent to you with signup confirmation, listing how much you paid, what you paid for, everything .. and also stated again, 24-48 hours you will have your info.

11:55am PST Monday, September 6th, shortly after your order -- you emailed Chris Jester directly, asking a few questions about the account you signed up for. Namely, you asked a questions about the Zend Performance Suite, Additional RAM, Backup Services, how to contact technical support, and a few other questions.

1:37pm PST Monday, September 6th, Chris Jester replied to your email answering all your questions, including providing you with the email address for our tech support ticket system, an offer to give you the additional RAM at no extra charge, and his cell phone number.

1:17pm PST Wed, September 8th, I personally completed configuration of your server, change your account status from Pending to Active, and sent you a welcome email which included all the log in information.

6:51pm PST Monday, September 13th, You sent an email which cc'd [email protected], that was addressed to Chris Jester. It was quoting 2 other emails you sent directly to him on Sep 10th, and Sep 11th (Friday and Saturday), that you had not received replies to.

The emails on the 10th and 11th of September to Chris Jester directly were not responded to immediately, because he was out of town from Friday through Sunday. We never once received any contact from you at our office, for tech support, or sales ... Nor did you ever send any emails to the tech support address that Chris Jester provided you with the first day. It wasn't until you CC'd the address that your signup confirmation was sent from ([email protected]) that we received any contact from you.

We sent you the log in information for your server, and answered all questions that you had, within the time frame we promised.

Now, without ever trying to contact us by phone to let us know you have not received any response from us, you have requested a refund, for services we provided to you... How were we supposed to know that you never received our emails? We made a promise to have the server within 48 hours, and we delivered. If we can't deliver, we will keep in contact with the customer to let them know that ..

Where were we wrong?

quiet · 09-14-2004, 02:34 PM

Quote:

Originally posted by prodiac
Lets build a timeline here ....

11:25am PST Monday, September 6th (Holiday) your order came in for Dedicated Server. Our website (http://www.splitinfinity.com/services/dedicated.php) states that dedicated servers will be setup within 24-48 hours, Max. When you signed up, an email was sent to you with signup confirmation, listing how much you paid, what you paid for, everything .. and also stated again, 24-48 hours you will have your info.

11:55am PST Monday, September 6th, shortly after your order -- you emailed Chris Jester directly, asking a few questions about the account you signed up for. Namely, you asked a questions about the Zend Performance Suite, Additional RAM, Backup Services, how to contact technical support, and a few other questions.

1:37pm PST Monday, September 6th, Chris Jester replied to your email answering all your questions, including providing you with the email address for our tech support ticket system, an offer to give you the additional RAM at no extra charge, and his cell phone number.

1:17pm PST Wed, September 8th, I personally completed configuration of your server, change your account status from Pending to Active, and sent you a welcome email which included all the log in information.

6:51pm PST Monday, September 13th, You sent an email which cc'd [email protected], that was addressed to Chris Jester. It was quoting 2 other emails you sent directly to him on Sep 10th, and Sep 11th (Friday and Saturday), that you had not received replies to.

The emails on the 10th and 11th of September to Chris Jester directly were not responded to immediately, because he was out of town from Friday through Sunday. We never once received any contact from you at our office, for tech support, or sales ... Nor did you ever send any emails to the tech support address that Chris Jester provided you with the first day. It wasn't until you CC'd the address that your signup confirmation was sent from ([email protected]) that we received any contact from you.

We sent you the log in information for your server, and answered all questions that you had, within the time frame we promised.

Now, without ever trying to contact us by phone to let us know you have not received any response from us, you have requested a refund, for services we provided to you... How were we supposed to know that you never received our emails? We made a promise to have the server within 48 hours, and we delivered. If we can't deliver, we will keep in contact with the customer to let them know that ..

Where were we wrong?

we never had access to your server. we never received any emails.

and why didn't you call ME? who's the customer and who's the provider?

i want:

(1) cancellation confirmation
(2) refund for October

i have no interest in responding to the rest of your bs. keep going if you like.

speakthetruth · 09-14-2004, 02:36 PM

Last week you started a thread about how great splitinfinity was in helping you get your new board going. This week they are no good?

Jakke PNG · 09-14-2004, 02:38 PM

Quote:

Originally posted by speakthetruth
Last week you started a thread about how great splitinfinity was in helping you get your new board going. This week they are no good?

Wasn't that fletch?

AdultNex · 09-14-2004, 02:39 PM

Quote:

Originally posted by TeenGodFather
Wasn't that fletch?

Just testing: Fletch's Board

quiet · 09-14-2004, 02:39 PM

Quote:

Originally posted by speakthetruth
Last week you started a thread about how great splitinfinity was in helping you get your new board going. This week they are no good?

Hi Brad Shaw

my favorite B.S. quote today:

Quote:

What competition? Gfy lite looking to make a name for themselves GFY was not goo enough for them, so they start GFY lite. God bless em. I am sure Lensman has lost much sleep.

SplitInfinity · 09-14-2004, 02:44 PM

What I find VERY funny is that you just said publicly that you never received any emails from us or had access to the server...... As you can see below in YOUR email to US, you CC'd to [email protected], which is an address WE DO NOT USE. That address is our automated order system and the only way you would have gotten it was if you got an email from it.

I also do not respect the fact that you are trying to get your money back
only AFTER phatservers offered you a FREE server in EXCHANGE for a LINK
on the bottom of your board or something of that nature as listed in YOUR email below.

From: admin [mailto:[email protected]]
Sent: Monday, September 13, 2004 6:51 PM
To: Chris Rivers
Cc: [email protected]; Fletch XXX
Subject: Fwd: Thank you for choosing SplitInfinity Networks, Inc.

Ê

Am I ever going to get any sort of response from you?

Begin forwarded message:

From: admin <[email protected]>
Date: September 11, 2004 12:56:42 PM PDT
To: Chris Jester <[email protected]>
Cc: Fletch XXX <[email protected]>
Subject: Fwd: Thank you for choosing SplitInfinity Networks, Inc.

Hello?

Begin forwarded message:

From: admin <[email protected]>
Date: September 10, 2004 5:31:34 AM PDT
To: Chris Jester <[email protected]>
Cc: Fletch XXX <[email protected]>
Subject: Re: Thank you for choosing SplitInfinity Networks, Inc.

Hello Chris,

we still haven't heard a thing back from you or tech support. Anyway, we no longer need the server, because phatservers offered us a free box including bw, for a small text link at the bottom of our board, and set it all up in about 6 hours.

So I need to cancel my account, and would appreciate as much of a refund as possible, since we did not use your server in any way, and hadn't heard back from anyone for several days now.

Thanks, and please let me know.

Dave Grigat

So with that I say get a life and stop trying to bully us using the board as your medium. Just because you found a free deal does not sever you from your responsibility in a purchase you made and we delivered.

prodiac · 09-14-2004, 02:45 PM

Quote:

Originally posted by quiet
we never had access to your server. we never received any emails.

and why didn't you call ME?

i want:

(1) cancellation confirmation
(2) refund for October

i have no interest in responding to the rest of your bs. keep going if you like.

Why didn't I call you? We try to automate everything to make it easier for both sides. Here's a quote from the signup confirmation you received:

Quote:

We have received your order as it appears below. Please take a minute to review the information and then keep a copy of this confirmation for your records.
You will be receiving a welcome email once your server is setup. Please
note that it may take up to 24-48 hours from the receipt of payment, before you will receive your welcome letter with your server information..

As you can clearly read, it says you will receive a welcome letter with your server information.

TheJimmy · 09-14-2004, 02:46 PM

Quote:

Originally posted by quiet
Hi Brad Shaw

...

quiet · 09-14-2004, 02:47 PM

you are a fucking idiot. i email Chris at least 3 times, with no response.

i can post those emails here if that helps.

fucking leech. is my fucking account cancelled yet, or will i also be billed in Nov for your wonderful services?

i guess enjoy the free grand. apparently you need it.

what a fucking joke of a company.

quiet · 09-14-2004, 02:49 PM

keep avoiding the issue though. great tactic.

Fletch XXX · 09-14-2004, 02:51 PM

After no response...

I emailed Chris on the 7th -

"hey man, how do we go forward with this. I think doing the email him email me thing i got confused. I thought this was just a CC. What do I need to do to go forward with this?"

I emailed chris on the 8th -

"Chris, my partner Dave just emailed me saying he hadnot heard from you regarding this server set up."

At this point - supposedly charged but cannot access cpanel or anything - on the 8th

Afterwards we started to hook it up with PhatServers because of now response.

Fletch XXX · 09-14-2004, 02:52 PM

you saying you emailed me shit on the 11th is irrelevant to why no answers from 7th on...

SplitInfinity · 09-14-2004, 02:53 PM

That is your only defense? No comment on the facts involved?

Confirmation of cancellation - Publicly Confirmed that you will not be billed again.

You sir have lied and I have called you on it.

Fletch...... who is this nut? :-)
Ever since he got involved things went shady. :-)

prodiac · 09-14-2004, 02:53 PM

Apparently you did not read my first response, where I told you WHY you didn't receive a response from Chris when you emailed him directly.

Yes, your account is cancelled.

Ray@TastyDollars · 09-14-2004, 02:54 PM

Sounds like a bad experience for the both of you, hope it gets resolved soon.

Ray

SpeakEasy · 09-14-2004, 02:54 PM

Quote:

Originally posted by prodiac
Why didn't I call you? We try to automate everything to make it easier for both sides. Here's a quote from the signup confirmation you received:

As you can clearly read, it says you will receive a welcome letter with your server information.

Automation in the hosting biz is useless. People need personal attention, especially during the initial set up process. Your company seems to be a joke from what I'm reading here, and from many other people that have said similiar things.

At the very least here you need to issue a FULL 100% refund to Quiet immediately, and hope this issue goes away and doesn't haunt you for years to come

Jace · 09-14-2004, 02:54 PM

why is splitfinity not trying to make sure the dis-satisfied customer is happy and only making excuses? bad business

i did not have a good time with another certain web hosting company a while back, and before anything was even resolved I had 3 months free hosting...just cause I had trouble

quiet · 09-14-2004, 02:55 PM

keep the $845.67 USD

i don't give a damn. it's a pittance. lesson fucking LEARNED. and not just by me.

just tell me my fucking account is cancelled, and that will be that. still waiting on this after two threads and numerous emails. is that possible? so far you don't even seem capable of that.

enjoy your free money.

lol

prodiac · 09-14-2004, 02:55 PM

Quote:

Originally posted by Fletch XXX
you saying you emailed me shit on the 11th is irrelevant to why no answers from 7th on...

Read my post, he signed up on the 6th, the signup confirmation clearly states (as you can also see above, where I quoted it), the server information will be sent to you within 24-48 hours. And on the 8th, I sent him the welcome email containing all the server info.

Jace · 09-14-2004, 02:55 PM

Quote:

Originally posted by SpeakEasy
Automation in the hosting biz is useless. People need personal attention, especially during the initial set up process. Your company seems to be a joke from what I'm reading here, and from many other people that have said similiar things.

and if your going to automate the siging up process, at least make a courtesy call the next day to make sure everything for set up correctly

SplitInfinity · 09-14-2004, 02:58 PM

Obviusly he has you trained well too. I do not understand you guys anymore.
It's like you are speaking another language. :-)

I have not avoided anything. You are the one who just likes name calling.

Fletch, why not go to www.splitinfinity.com and make a phone call the old fashioned way if you say you emailed me and he emailed me with no reply?

There, you would have found a plethora of ways to contact us and resolve any
issue you might have had, which, since you are lying, you didn't have any, so you never bothered to look.

I have no problem admiting when we are in the wrong, hell, I fucked an ugly chick once, but in this case, no no no no no.

emthree · 09-14-2004, 02:58 PM

Followup bitches

You are only allowed to sit on your ass and do nothing when you have a 99% foolproof system.

quiet · 09-14-2004, 02:59 PM

and thanks much for posting my first and last name. this will not be forgotten. you want an enemy, you have one.

09-14-2004, 01:24 PM	#1
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	Let's say you sign up for a new dedicated server and they bill you right away (i mean right away) for all of September (from Sept 6th and on), and all of October. after the intial signup you hear not a word from them again (support, sales nothing) until September 14th. this is after you've emailed many times, and after another hosting company has stepped up and decided to host your shit for free since we'd been sitting there with our asses to the wind for days. and set it all up in hours. that kick ass company would be http://www.phatservers.net btw. So basically, you've paid for almost 2 months of dedicated hosting on a very nice server the second you've signed up, yet have not sent a click it's way, never heard a thing from support or sales in over a week since signing up... we couldn't even login to their control panel lol. YET, were set up by someone else within 6 hours. and the funny thing is, i only asked for two things from said hosting company - this is after waiting around with no responses, and having someone else come in and set shit up: (1) confirmation that my account is now cancelled (2) some sort of partial refund (at the very least, october charges.). pay for over 7 weeks of hosting, use none, and pay anyway? lol. apparently my account is still not closed (i will be rebilled in November at this point), and i will not get any sort of refund. i've never once brought any kind of personal business-related bullshit to the boards in all my years here, but on principle this pisses me off far too much to remain silent. __________________ we'll miss you our friend. RIP Last edited by quiet; 09-14-2004 at 01:26 PM..

09-14-2004, 01:27 PM	#2
BRISK Too lazy to set a custom title Join Date: Feb 2003 Posts: 12,240	chargeback __________________ I post on GFY so that when people ask me what I do, I can tell them that I work with the mentally retarded.

09-14-2004, 01:27 PM	#3
SleazyDream I'm here for SPORT Industry Role: Join Date: Jul 2001 Location: Phone # (401) 285-0696 Posts: 41,470	it's why i rarly to ever change hosts. too many scammers out there. price isn't everything - true it's important but going with the lowest bid is for gov't fools - not intelligent business men. __________________ This dog, is dog, a dog, good dog, way dog, to dog, keep dog, an dog, idiot dog, busy dog, for dog, 20 dog, seconds dog! Now read without the word dog.

09-14-2004, 01:29 PM	#4
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	heh, this place was not cheap by ANY means lol would have been almost free with my main host. just wanted separation from my main servers, so we looked for new blood. __________________ we'll miss you our friend. RIP

09-14-2004, 01:30 PM	#5
railz Confirmed User Join Date: Nov 2001 Posts: 2,531	I think that's the longest post I've ever seen you make Quiet. __________________ This Space for Rent

09-14-2004, 01:30 PM	#7
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	Tell me pleaseeeeeeeeee

09-14-2004, 01:42 PM	#9
Nismo Confirmed User Join Date: May 2002 Location: FLORIDA Posts: 4,977	Quiet - same thing happened to me almost 2 weeks ago. __________________ i buy massive xxx dating traffic.

09-14-2004, 01:43 PM	#11
railz Confirmed User Join Date: Nov 2001 Posts: 2,531	Agreed. __________________ This Space for Rent

09-14-2004, 01:45 PM	#12
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	ouch

09-14-2004, 01:48 PM	#13
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	just took a look at what i wrote above, and wanted to be clear that http://phatservers.net were the ones that HELPED us, not the company that has so far screwed me. __________________ we'll miss you our friend. RIP

09-14-2004, 01:51 PM	#15
eroswebmaster March 1st, 2003 Join Date: Jul 2001 Location: Seat 4 @ Venetian Poker Room Posts: 20,295	Phatservers Rocks! __________________ For rent - ICQ 127-027-910 Click here for more details

09-14-2004, 01:55 PM	#17
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	obviously i can no longer edit the original post. seemed clear enough to me at the time. anway: http://www.phatservers.net kicks SERIOUS ass. seriously. i'm not one to charge back unless absolutely forced, i don't like supporting the concept. we will see shortly. __________________ we'll miss you our friend. RIP

09-14-2004, 01:55 PM	#18
Sly_RJ Live Hard - Die Hard Join Date: Feb 2002 Location: Ready to leave... Posts: 17,042	I don't screw. I just fuck. __________________ PHAT SERVERS - Quality dedicated hosting at a quality price! sly AT phatservers DOT com - 147479144

09-14-2004, 02:03 PM	#21
Manowar jellyfish Join Date: Dec 2003 Posts: 71,528	that sucks man

09-14-2004, 02:12 PM	#22
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	In the first place why in hell did you go with a host that doesn't have a real phone you could have called to deal with this? But at this point, your only course of action is to charge back, and tell all of us here about a host to stay away from. You made the post, it's only fair you tell us who it was.

09-14-2004, 02:19 PM	#24
VeriSexy Join The Royal Family Join Date: Apr 2002 Posts: 25,463	Charge back __________________ Looking for a KICK ASS TEEN SPONSOR? Check out ROYAL CASH - THE KING OF TEEN! Incredible webmaster tools FHGs, Morphing Blog and RSS Feeds, Embedded FLV & WMV Videos. With TOP RATIO Sites like TeenStarsOnly.com - Earn $$ with our New Site & Bonus Payouts!! ATMovs.com \| iTeenVideo.com \| TeenSexMovs.com \| TeenSexMania.com

09-14-2004, 02:25 PM	#27
prodiac Confirmed User Industry Role: Join Date: Sep 2003 Location: amerinoc.com Posts: 419	Lets build a timeline here .... 11:25am PST Monday, September 6th (Holiday) your order came in for Dedicated Server. Our website (http://www.splitinfinity.com/services/dedicated.php) states that dedicated servers will be setup within 24-48 hours, Max. When you signed up, an email was sent to you with signup confirmation, listing how much you paid, what you paid for, everything .. and also stated again, 24-48 hours you will have your info. 11:55am PST Monday, September 6th, shortly after your order -- you emailed Chris Jester directly, asking a few questions about the account you signed up for. Namely, you asked a questions about the Zend Performance Suite, Additional RAM, Backup Services, how to contact technical support, and a few other questions. 1:37pm PST Monday, September 6th, Chris Jester replied to your email answering all your questions, including providing you with the email address for our tech support ticket system, an offer to give you the additional RAM at no extra charge, and his cell phone number. 1:17pm PST Wed, September 8th, I personally completed configuration of your server, change your account status from Pending to Active, and sent you a welcome email which included all the log in information. 6:51pm PST Monday, September 13th, You sent an email which cc'd [email protected], that was addressed to Chris Jester. It was quoting 2 other emails you sent directly to him on Sep 10th, and Sep 11th (Friday and Saturday), that you had not received replies to. The emails on the 10th and 11th of September to Chris Jester directly were not responded to immediately, because he was out of town from Friday through Sunday. We never once received any contact from you at our office, for tech support, or sales ... Nor did you ever send any emails to the tech support address that Chris Jester provided you with the first day. It wasn't until you CC'd the address that your signup confirmation was sent from ([email protected]) that we received any contact from you. We sent you the log in information for your server, and answered all questions that you had, within the time frame we promised. Now, without ever trying to contact us by phone to let us know you have not received any response from us, you have requested a refund, for services we provided to you... How were we supposed to know that you never received our emails? We made a promise to have the server within 48 hours, and we delivered. If we can't deliver, we will keep in contact with the customer to let them know that .. Where were we wrong?

09-14-2004, 02:36 PM	#29
speakthetruth Confirmed User Join Date: Jul 2004 Posts: 400	Last week you started a thread about how great splitinfinity was in helping you get your new board going. This week they are no good?

09-14-2004, 02:44 PM	#33
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	What I find VERY funny is that you just said publicly that you never received any emails from us or had access to the server...... As you can see below in YOUR email to US, you CC'd to [email protected], which is an address WE DO NOT USE. That address is our automated order system and the only way you would have gotten it was if you got an email from it. I also do not respect the fact that you are trying to get your money back only AFTER phatservers offered you a FREE server in EXCHANGE for a LINK on the bottom of your board or something of that nature as listed in YOUR email below. From: admin [mailto:[email protected]] Sent: Monday, September 13, 2004 6:51 PM To: Chris Rivers Cc: [email protected]; Fletch XXX Subject: Fwd: Thank you for choosing SplitInfinity Networks, Inc. Ê Am I ever going to get any sort of response from you? Begin forwarded message: From: admin <[email protected]> Date: September 11, 2004 12:56:42 PM PDT To: Chris Jester <[email protected]> Cc: Fletch XXX <[email protected]> Subject: Fwd: Thank you for choosing SplitInfinity Networks, Inc. Hello? Begin forwarded message: From: admin <[email protected]> Date: September 10, 2004 5:31:34 AM PDT To: Chris Jester <[email protected]> Cc: Fletch XXX <[email protected]> Subject: Re: Thank you for choosing SplitInfinity Networks, Inc. Hello Chris, we still haven't heard a thing back from you or tech support. Anyway, we no longer need the server, because phatservers offered us a free box including bw, for a small text link at the bottom of our board, and set it all up in about 6 hours. So I need to cancel my account, and would appreciate as much of a refund as possible, since we did not use your server in any way, and hadn't heard back from anyone for several days now. Thanks, and please let me know. Dave Grigat So with that I say get a life and stop trying to bully us using the board as your medium. Just because you found a free deal does not sever you from your responsibility in a purchase you made and we delivered.

09-14-2004, 02:47 PM	#36
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	you are a fucking idiot. i email Chris at least 3 times, with no response. i can post those emails here if that helps. fucking leech. is my fucking account cancelled yet, or will i also be billed in Nov for your wonderful services? i guess enjoy the free grand. apparently you need it. what a fucking joke of a company. __________________ we'll miss you our friend. RIP Last edited by quiet; 09-14-2004 at 02:49 PM..

09-14-2004, 02:49 PM	#37
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	keep avoiding the issue though. great tactic. __________________ we'll miss you our friend. RIP

09-14-2004, 02:51 PM	#38
Fletch XXX GFY HALL OF FAME DAMMIT!!! Join Date: Jan 2002 Location: that 504 Posts: 60,840	After no response... I emailed Chris on the 7th - "hey man, how do we go forward with this. I think doing the email him email me thing i got confused. I thought this was just a CC. What do I need to do to go forward with this?" I emailed chris on the 8th - "Chris, my partner Dave just emailed me saying he hadnot heard from you regarding this server set up." At this point - supposedly charged but cannot access cpanel or anything - on the 8th Afterwards we started to hook it up with PhatServers because of now response. __________________ Want an Android App for your tube, membership, or free site? Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

09-14-2004, 02:52 PM	#39
Fletch XXX GFY HALL OF FAME DAMMIT!!! Join Date: Jan 2002 Location: that 504 Posts: 60,840	you saying you emailed me shit on the 11th is irrelevant to why no answers from 7th on... __________________ Want an Android App for your tube, membership, or free site? Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

09-14-2004, 02:53 PM	#40
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	That is your only defense? No comment on the facts involved? Confirmation of cancellation - Publicly Confirmed that you will not be billed again. You sir have lied and I have called you on it. Fletch...... who is this nut? :-) Ever since he got involved things went shady. :-)

09-14-2004, 02:54 PM	#42
Ray@TastyDollars www.TastyDollars.com Join Date: May 2002 Location: Montreal Posts: 6,797	Sounds like a bad experience for the both of you, hope it gets resolved soon. Ray __________________ The nets best interracial and cuckold site The nets hottest teen site ICQ me: 161 375 873

09-14-2004, 02:54 PM	#44
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	why is splitfinity not trying to make sure the dis-satisfied customer is happy and only making excuses? bad business i did not have a good time with another certain web hosting company a while back, and before anything was even resolved I had 3 months free hosting...just cause I had trouble

09-14-2004, 02:55 PM	#45
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	keep the $845.67 USD i don't give a damn. it's a pittance. lesson fucking LEARNED. and not just by me. just tell me my fucking account is cancelled, and that will be that. still waiting on this after two threads and numerous emails. is that possible? so far you don't even seem capable of that. enjoy your free money. lol __________________ we'll miss you our friend. RIP

09-14-2004, 02:58 PM	#48
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Obviusly he has you trained well too. I do not understand you guys anymore. It's like you are speaking another language. :-) I have not avoided anything. You are the one who just likes name calling. Fletch, why not go to www.splitinfinity.com and make a phone call the old fashioned way if you say you emailed me and he emailed me with no reply? There, you would have found a plethora of ways to contact us and resolve any issue you might have had, which, since you are lying, you didn't have any, so you never bothered to look. I have no problem admiting when we are in the wrong, hell, I fucked an ugly chick once, but in this case, no no no no no.

09-14-2004, 02:58 PM	#49
emthree Dialer Kingpin Join Date: Jun 2003 Location: New York Posts: 10,816	Followup bitches You are only allowed to sit on your ass and do nothing when you have a 99% foolproof system. __________________ • Sell Patches & Pills •

09-14-2004, 02:59 PM	#50
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	and thanks much for posting my first and last name. this will not be forgotten. you want an enemy, you have one. __________________ we'll miss you our friend. RIP