llet's say you sign up for a new dedicated server - Page 2 - GoFuckYourself.com

Fletch XXX · 09-14-2004, 03:01 PM

Quote:

Originally posted by prodiac
Read my post, he signed up on the 6th, the signup confirmation clearly states (as you can also see above, where I quoted it), the server information will be sent to you within 24-48 hours. And on the 8th, I sent him the welcome email containing all the server info.

and read my post above.

on the 8th, addressed to [email protected] i sent him an email asking him to please contact quiet regarding the questions he had. (im looking at the email right fucking now) sent atround 3pm on the 8th

also on the 8th, quiet emailed me the info you mention.

guess what, the cpanel log in didnt work, i am looking at all these emails in front of me right now. we emailed and heard nothing.

we said fuck it, we will just go with phatservers.

seriously dont try to fucking pin this crap on me or my partner.

he paid, we got nothing.

your move

Nicky · 09-14-2004, 03:01 PM

I use phatservers! There is no better host.

Sure there are cheaper....but hey like I said there is no better

Crypt · 09-14-2004, 03:08 PM

I was about to order a server at SplitInfinity this week but ..
This thread gave me a warning to a no no

Jakke PNG · 09-14-2004, 03:09 PM

Hmmm.. this thread is alarming.

sandman! · 09-14-2004, 03:09 PM

seems like a spam filter nuked someone's emails somewhere here.

McKracken · 09-14-2004, 03:10 PM

cleaning up my bookmarks

Brujah · 09-14-2004, 03:10 PM

Ouch.. Split too worried about saving face and in the process drowning.

Juicy D. Links · 09-14-2004, 03:13 PM

Interesting.

emthree · 09-14-2004, 03:13 PM

SplitInfinity: your posts say alot

For those who've read this entire thread will see that

emthree · 09-14-2004, 03:14 PM

Quote:

Originally posted by juicylinks
Interesting.

and alarming

SplitInfinity · 09-14-2004, 03:16 PM

This issue is not about us not trying to make the customer happy.
It is about a customer who signed up, got what was promised to him
and then got a FREE server offer from phatservers and decided he didnt
want the server he had with us because, of course, why pay for what
you dont need when you get it FREE for a link trade?

We always want to work with customers to make them happy.
Everyone always says, the customer is always right.... How and
when do you draw the line? We did work, they got what they ordered
and now they get it FREE somewhere else so were supposed to just
eat it?

Everyone above is saying "Follow up" as if we didn't follow up with the customer.
What you are missing is that I was chatting with Fletch the entire time about the server and his partner and etc..... there was no need to call because he had our AIM, ICQ, EMAIL, PHONE etc and was in contact with us about everything.

He should have called us and told us there was a problem. He did not.
We did not need to call them because we were in contact instant messaging wise.

This is simple to me, he got it free elsewhere so decided to run with it and try to get his money back from us after we already did the work.

He emailed us telling us he was getting it FREE and no longer needed the server......

We said ok, but denied his refund request because the order was already completed however he could cancel from there on.

I don't feel that just because he says he wants a refund he should get it.
Come on now... to the court of public opinion.... would you refund him after you did the work and he DID get the server?

prodiac · 09-14-2004, 03:16 PM

Quote:

Originally posted by Fletch XXX
guess what, the cpanel log in didnt work, i am looking at all these emails in front of me right now. we emailed and heard nothing.

He stated in this thread that he heard nothing from us at all .. Now you tell us he forwarded you this email. Then didn't contact us when there was an issue with the login info provided.

PS, I just went back and found the welcome email, the login info for WHM does infact work just fine. So I checked the server logs, you tried to log in to Cpanel with the root username/password .. however the email you received clearly stated "WHM ADMINISTRATOR URL", "WHM ADMIN USERNAME", and "WHM ADMIN PASSWORD" .. you tried to use this login info on the Cpanel url, not the WHM url .. In order to use cpanel, you need to create accounts through Cpanel's WHM first.

I am not trying to point fingers, just stating the facts. We provided all the info, working, the server was online ready to use, and you didn't let us know you were having a problem with accessing it.

Holly · 09-14-2004, 03:17 PM

Quote:

Originally posted by TeenGodFather
Hmmm.. this thread is alarming.

Hengittäkää syvään!

Superterrorizer · 09-14-2004, 03:19 PM

Quote:

Originally posted by SplitInfinity
I don't feel that just because he says he wants a refund he should get it.
Come on now... to the court of public opinion.... would you refund him after you did the work and he DID get the server? [/B]

I know I wouldn't post the guys fucking name on a message board, don't you have some sort of privacy policy about (ex) customer information?

TDF · 09-14-2004, 03:19 PM

i love phatservers...quick,fast and reliable

plus sly rj si sexy

SplitInfinity · 09-14-2004, 03:19 PM

Guys, it's not about saving face. Why did he not talk to us before slandering us?
He never gave the chance for anything to be discussed. I just feel like he
went to the boards in a threatining way which to me I think he should have contacted us first to talk about his issues..... nope.

quiet · 09-14-2004, 03:19 PM

i never got a server you maniac.

we didn't hear from you for a week lol, after repeated emails to Chris.

this is the sort of thing you run into whenever you deal with someone you don't know. enjoy you're free grand you leech.

still don't even know if my account is cancelled yet - not going to wad through your page of bullshit.

will you be charging me for November? about the 100th time i've asked. great company lol.

quiet · 09-14-2004, 03:21 PM

Quote:

Originally posted by SplitInfinity
Guys, it's not about saving face. Why did he not talk to us before slandering us?
He never gave the chance for anything to be discussed. I just feel like he
went to the boards in a threatining way which to me I think he should have contacted us first to talk about his issues..... nope.

lol - weak, and much too late. where's my fucking cancellation? where's my october refund?

or do you still want me to pay for a server and bandwidth for OCTOBER, when it isn't even mid september yet? and i never used or wanted the fucking thing after waiting a week to hear back from you?

Jakke PNG · 09-14-2004, 03:22 PM

Quote:

Originally posted by Holly
Hengittäkää syvään!

AHAHAHhhaha omg.

fris · 09-14-2004, 03:24 PM

be warned, people respect fletch and quiet.

no one do business with this ass clown of a hosting company.

phatservers you will get a good host, sly is good people.

goto phatservers

dirtysouth · 09-14-2004, 03:25 PM

Phatservers!

quiet · 09-14-2004, 03:25 PM

at least cancel my ass, and keep the grand - apparently you can't even do that lol

what a huge, colossal joke

prodiac · 09-14-2004, 03:26 PM

Quote:

Originally posted by quiet
i never got a server you maniac.

we didn't hear from you for a week lol, after repeated emails to Chris.

this is the sort of thing you run into whenever you deal with someone you don't know. enjoy you're free grand you leech.

still don't even know if my account is cancelled yet - not going to wad through your page of bullshit.

will you be charging me for November? about the 100th time i've asked. great company lol.

I already replied and said that your account has been cancelled.

And you keep saying you never got a server, however Fletch acknowledged that you forwarded him the email with the server login information .. which he clicked the wrong url to try the login on.

SleazyDream · 09-14-2004, 03:26 PM

Quote:

Originally posted by quiet
keep the $845.67 USD

i don't give a damn. it's a pittance. lesson fucking LEARNED. and not just by me.

just tell me my fucking account is cancelled, and that will be that. still waiting on this after two threads and numerous emails. is that possible? so far you don't even seem capable of that.

enjoy your free money.

lol

loss to quiet - $845.67
loss to splitinfinity - tens of thousands or more.

a company with any class would have refunded the money due to communication problems just to uphold their name and reputation - trying despritly to hang onto the $845 shows what would could and probally will happen to anyone with a large account with them when problems occur. Not pretty. Not someone I'd want to do business with.

everything comes back to you, esp in business and it looks like quiet just SEVERLY bitch slapped this company HARD for fucking him over. After reading this thread, many major bandwidth uses won't even give splitinfinitidy a second look now at ANY rate.

William-Xfactor · 09-14-2004, 03:27 PM

Phatservers saved my ass about 18 months ago, if I had of gone to one more bad host I think I would of admitted defeat and closed shop.
They are rock solid with top-notch support I can?t recommend them highly enough.

quiet · 09-14-2004, 03:29 PM

Quote:

Originally posted by prodiac
I already replied and said that your account has been cancelled.

And you keep saying you never got a server, however Fletch acknowledged that you forwarded him the email with the server login information .. which he clicked the wrong url to try the login on.

absolutely, and we could never fucking login. cpanel the login would not work. duh.

i'm sure you've fixed it by now lol, but we were never able to login.

anyway, at least my account was cancelled

ENJOY THE 845.67

cheers

sandman! · 09-14-2004, 03:30 PM

Quote:

Originally posted by SleazyDream
loss to quiet - $845.67
loss to splitinfinity - tens of thousands or more.

a company with any class would have refunded the money due to communication problems just to uphold their name and reputation - trying despritly to hang onto the $845 shows what would could and probally will happen to anyone with a large account with them when problems occur. Not pretty. Not someone I'd want to do business with.

everything comes back to you, esp in business and it looks like quiet just SEVERLY bitch slapped this company HARD for fucking him over. After reading this thread, many major bandwidth uses won't even give them a second look now at ANY rate.

Think your wrong i know people that have hosted at splitinfinity and if i was looking for managed hosting they would still be near the top of my list they have been around longer then most of the hosts spamming gfy and will probably still be here after most are gone.

quiet · 09-14-2004, 03:32 PM

Quote:

Originally posted by sandman!
Think your wrong i know people that have hosted at splitinfinity and if i was looking for managed hosting they would still be near the top of my list they have been around longer then most of the hosts spamming gfy and will probably still be here after most are gone.

lol

sandman! · 09-14-2004, 03:33 PM

Quote:

Originally posted by quiet
lol

SleazyDream · 09-14-2004, 03:33 PM

Quote:

Originally posted by sandman!
Think your wrong i know people that have hosted at splitinfinity and if i was looking for managed hosting they would still be near the top of my list they have been around longer then most of the hosts spamming gfy and will probably still be here after most are gone.

it won't effect old accounts much - and that's how penny pincher idiots justify their actions like this. But good luck getting new clients that have read this thread - and the loss in new business there is beyond enormous - but penny pinchers don't see that.

it's the difference between short term thinking and long term thinking, and i don't see much long term thinking from what split infinity has said in this thread.

prodiac · 09-14-2004, 03:33 PM

Quote:

Originally posted by quiet
lol - weak, and much too late. where's my fucking cancellation? where's my october refund?

or do you still want me to pay for a server and bandwidth for OCTOBER, when it isn't even mid september yet? and i never used or wanted the fucking thing after waiting a week to hear back from you?

We already submitted the refund for October, but I realized after all my other posts that had I bothered you mention this, you still wouldn't have read it .. just like you didn't read when I said your account was indeed cancelled.

stocktrader23 · 09-14-2004, 03:34 PM

I'm available for public relations / customer service upon request.

Cost $10,000 per month.

Can start immediately.

quiet · 09-14-2004, 03:34 PM

anyway, enjoy your day - at least my fucking account is cancelled.

though i certainly don't trust that it is, and will be watching my cc charges for the likely 'accounting mistake'

enjoy the free cash boys!

prodiac · 09-14-2004, 03:35 PM

Quote:

Originally posted by quiet
absolutely, and we could never fucking login. cpanel the login would not work. duh.

i'm sure you've fixed it by now lol, but we were never able to login.

anyway, at least my account was cancelled

ENJOY THE 845.67

cheers

Boy, I keep repeating things over and over don't I....

I looked at the logs, Fletch tried to log in to the Cpanel URL, with the WHM username/password .. that is why it did not work.

quiet · 09-14-2004, 03:35 PM

Quote:

Originally posted by prodiac
We already submitted the refund for October, but I realized after all my other posts that had I bothered you mention this, you still wouldn't have read it .. just like you didn't read when I said your account was indeed cancelled.

keep it. i don't give a fuck.

SplitInfinity · 09-14-2004, 03:36 PM

So you are saying that anyone can makeup anything and just because they do and take it to the boards, we should be sweet to them and just bend over and take it....?

Alright. So Quiet, what do YOU think is fair?

prodiac · 09-14-2004, 03:36 PM

Quote:

Originally posted by quiet
anyway, enjoy your day - at least my fucking account is cancelled.

though i certainly don't trust that it is, and will be watching my cc charges for the likely 'accounting mistake'

enjoy the free cash boys!

Your account is certainly cancelled:

Client Notes [Add]
ID Type Comments Timestamp
349 Admin Update Status: Active - Canceled - Chris Eastman 09/14/2004
306 Admin Update Status: Pending - Active - Chris Eastman 09/08/2004
303 System Registered on: 09/06/2004: 11:45:56 From: 64.114.1 .. more 09/06/2004

sandman! · 09-14-2004, 03:36 PM

Quote:

Originally posted by quiet
keep it. i don't give a fuck.

Someone need to grab a beer and chill out

Honeyslut · 09-14-2004, 03:36 PM

A good host will have you set-up within 24 hours unless they are waiting for hardware and give you warning.

SleazyDream · 09-14-2004, 03:38 PM

Quote:

Originally posted by prodiac
Boy, I keep repeating things over and over don't I....

I looked at the logs, Fletch tried to log in to the Cpanel URL, with the WHM username/password .. that is why it did not work.

yep - that makes TOTAL sense - split infinitity has a DIFFERENT username/password for the cancel URL - yep - that way no one CAN cancel and you can keep on billing them.

totally legitimate business practice!

quiet · 09-14-2004, 03:38 PM

Quote:

Originally posted by SplitInfinity
So you are saying that anyone can makeup anything and just because they do and take it to the boards, we should be sweet to them and just bend over and take it....?

Alright. So Quiet, what do YOU think is fair?

just be sure my account is cancelled. took a very long time on the boards, but apparently it has been. obviously i'll have to watch my cc like a hawk.

the rest i don't give a fuck about anymore. keep the fucking money, it means nothing to me.

quiet · 09-14-2004, 03:39 PM

Quote:

Originally posted by prodiac
Boy, I keep repeating things over and over don't I....

I looked at the logs, Fletch tried to log in to the Cpanel URL, with the WHM username/password .. that is why it did not work.

wrong. the user/pass that came in my email did not work.

of course you could have changed that by now, so who cares.

sandman! · 09-14-2004, 03:40 PM

Quote:

Originally posted by SleazyDream
yep - that makes TOTAL sense - split infinitity has a DIFFERENT username/password for the cancel URL - yep - that way no one CAN cancel and you can keep on billing them.

totally legitimate business practice!

Can you read?
that post was about the server that was setup nothing to do with billing.

prodiac · 09-14-2004, 03:41 PM

Quote:

Originally posted by SleazyDream
yep - that makes TOTAL sense - split infinitity has a DIFFERENT username/password for the cancel URL - yep - that way no one CAN cancel and you can keep on billing them.

totally legitimate business practice!

What in the heck are you talking about? Who said anything about a cancel URL .. we were discussing that they said the login information for their server (a cpanel server) did not work .. I simply stated that they clicked the wrong url to log in with that login/password.

SplitInfinity · 09-14-2004, 03:41 PM

SleazyDream, you are not even reading the thread are you? LOL
What you just said had nothing to do with anything. There is no password
to cancel anything. :-) ;-)

quiet · 09-14-2004, 03:41 PM

at least buy some girl scout cookies with it.

SleazyDream · 09-14-2004, 03:42 PM

Quote:

Originally posted by sandman!
Can you read?
that post was about the server that was setup nothing to do with billing.

are you high?

Brujah · 09-14-2004, 03:42 PM

Quote:

Originally posted by sandman!
Can you read?
that post was about the server that was setup nothing to do with billing.

he's not very bright, just ignore him.

sandman! · 09-14-2004, 03:42 PM

Quote:

Originally posted by SleazyDream
are you high?

No are you drunk?

SpeakEasy · 09-14-2004, 03:43 PM

Quote:

Originally posted by prodiac
We already submitted the refund for October, but I realized after all my other posts that had I bothered you mention this, you still wouldn't have read it .. just like you didn't read when I said your account was indeed cancelled.

You should have given him a 100% full refund for every cent you charged him......Boy you have absolutely no business sense at all.....

I would say that sleazydream is correct, and you just killed most if not all future growth of you biz. IMHO on page 1 the second you saw this thread you should been on the phone with Quiet and ended all this, whatever it took.

09-14-2004, 03:01 PM	#52
Nicky Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,071	I use phatservers! There is no better host. Sure there are cheaper....but hey like I said there is no better __________________ gfynicky @ gmail.com

09-14-2004, 03:09 PM	#54
Jakke PNG ex-TeenGodFather Industry Role: Join Date: Nov 2001 Location: Suomi Finland Perkele Posts: 20,306	Hmmm.. this thread is alarming. __________________ ..and I'm off.

09-14-2004, 03:09 PM	#55
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,431	seems like a spam filter nuked someone's emails somewhere here. __________________ Need WebHosting ? Email me for some great deals [email protected]

09-14-2004, 03:10 PM	#56
McKracken Confirmed User Join Date: Jan 2004 Location: Drunkville Posts: 703	cleaning up my bookmarks __________________ MAKE BIG $$$ - NEW MANINSTREAM SITE BETA LAUNCHES SEPTEMBER! * e-mail for more info [email protected] *

09-14-2004, 03:10 PM	#57
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Ouch.. Split too worried about saving face and in the process drowning. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

09-14-2004, 03:08 PM	#53
Crypt Confirmed User Join Date: Apr 2004 Posts: 2,225	I was about to order a server at SplitInfinity this week but .. This thread gave me a warning to a no no

09-14-2004, 03:13 PM	#58
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	Interesting.

09-14-2004, 03:13 PM	#59
emthree Dialer Kingpin Join Date: Jun 2003 Location: New York Posts: 10,816	SplitInfinity: your posts say alot For those who've read this entire thread will see that __________________ • Sell Patches & Pills •

09-14-2004, 03:16 PM	#61
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	This issue is not about us not trying to make the customer happy. It is about a customer who signed up, got what was promised to him and then got a FREE server offer from phatservers and decided he didnt want the server he had with us because, of course, why pay for what you dont need when you get it FREE for a link trade? We always want to work with customers to make them happy. Everyone always says, the customer is always right.... How and when do you draw the line? We did work, they got what they ordered and now they get it FREE somewhere else so were supposed to just eat it? Everyone above is saying "Follow up" as if we didn't follow up with the customer. What you are missing is that I was chatting with Fletch the entire time about the server and his partner and etc..... there was no need to call because he had our AIM, ICQ, EMAIL, PHONE etc and was in contact with us about everything. He should have called us and told us there was a problem. He did not. We did not need to call them because we were in contact instant messaging wise. This is simple to me, he got it free elsewhere so decided to run with it and try to get his money back from us after we already did the work. He emailed us telling us he was getting it FREE and no longer needed the server...... We said ok, but denied his refund request because the order was already completed however he could cancel from there on. I don't feel that just because he says he wants a refund he should get it. Come on now... to the court of public opinion.... would you refund him after you did the work and he DID get the server?

09-14-2004, 03:19 PM	#65
TDF Triple OG nigga on GFY Industry Role: Join Date: Mar 2002 Location: in the BP4L family compound Posts: 27,296	i love phatservers...quick,fast and reliable plus sly rj si sexy __________________ Sig heil

09-14-2004, 03:19 PM	#67
quiet we'll miss you our friend. RIP Industry Role: Join Date: Sep 2001 Location: Fernie, BC Posts: 25,115	i never got a server you maniac. we didn't hear from you for a week lol, after repeated emails to Chris. this is the sort of thing you run into whenever you deal with someone you don't know. enjoy you're free grand you leech. still don't even know if my account is cancelled yet - not going to wad through your page of bullshit. will you be charging me for November? about the 100th time i've asked. great company lol. __________________ we'll miss you our friend. RIP

09-14-2004, 03:24 PM	#70
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,520	be warned, people respect fletch and quiet. no one do business with this ass clown of a hosting company. phatservers you will get a good host, sly is good people. goto phatservers __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. My Cam Feeds Script / Gallery Scraper / WPXXX Theme / Free Templates

09-14-2004, 03:25 PM	#71
dirtysouth Confirmed User Join Date: Jul 2003 Location: Mobtown Posts: 2,613	Phatservers! __________________ no sig

09-14-2004, 03:27 PM	#75
William-Xfactor Confirmed User Join Date: Mar 2004 Location: Melbourne Posts: 299	Phatservers saved my ass about 18 months ago, if I had of gone to one more bad host I think I would of admitted defeat and closed shop. They are rock solid with top-notch support I can?t recommend them highly enough.

09-14-2004, 03:34 PM	#82
stocktrader23 Let's do some business. Industry Role: Join Date: Jan 2003 Location: The dirty south. Posts: 18,781	I'm available for public relations / customer service upon request. Cost $10,000 per month. Can start immediately. __________________ Hands Free Adult - Join Once, Earn For Life "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

09-14-2004, 03:36 PM	#86
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	So you are saying that anyone can makeup anything and just because they do and take it to the boards, we should be sweet to them and just bend over and take it....? Alright. So Quiet, what do YOU think is fair?

09-14-2004, 03:36 PM	#89
Honeyslut Confirmed User Industry Role: Join Date: Jan 2001 Location: Ass Valley, Ca Posts: 6,436	A good host will have you set-up within 24 hours unless they are waiting for hardware and give you warning. __________________ http://nakedlunchnews.comWhat's up ? Naked Lunch News !

09-14-2004, 03:41 PM	#95
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	SleazyDream, you are not even reading the thread are you? LOL What you just said had nothing to do with anything. There is no password to cancel anything. :-) ;-)