HairToStay

ePassporte is a foreign bank?

Visa issues their virtual cards, so I understand this but why is the $5k received "over the years" the trigger? Why would Visa ask for information on people who have received over $5k during the past 5-6 years? The Virtual Visa card has nothing to do with how much goes into my account.

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Chris

I dont see why i have to do this again
please explain WHY WE HAVE TO DO IT AGAIN IF WE HAVE IN PAST
you said your self the info is stored so you can just simply see ive already provided this

and where can we read more about your banks new rules?

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Matt 26z

Isn't that just on paper? Don't they opperate right out of California? I thought they did.

qwe

please answer me this, what happens if I don't send any info in 30 days? it will auto freeze after 30 days ? how long can I keep using my account and electron visa without verifying nothing ?

ps. i'm not going to verify it because you ask for way too much personal information, I had my account for a long time without any issues, i see no reason for asking all this

CaptainHowdy

I HEART MICHAEL O... Glad epass gave us some time to verify our accounts.

CDSmith

Poor Michael.

I don't envy you dude. What a clusterfuck the company you work for (and their bank) has you in right now.

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Spunky

I had to do that when my account was compromised about 8 months ago..took me 15 minutes.I just looked in my upload documents and it said none were requested so I'm assuming I don't have to do it again

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Chris

Sorta looks like a bunch of people who did not claim epass income are about to become fuckedddddddddddddddd

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wyldblyss

This is not accurate. We have a load card attached to our account, but we are in Canada, so no U.S. bank account or anything like that. According to you, there is only 4 things we needed to provide. ID, Front of Card, Back of Card and Utility Bill...

but...instead they requested:
Copy of Credit/Debit Card (Back)
Copy of Credit/Debit Card (Front)
Copy of Credit Card Statement
Completed Form
Proof of Name and Address (utility bill)
Government Issued Photo ID


I do have questions:

1. I have emailed epassporte about 12 times over the years. In total I received only 1 reply which was responded to 3 months after I emailed. How will epassporte be able to process all of this information when they can't keep up with their current workload?

2. As I am sure you are aware, terms have different meanings to different people. I keep my jewelery in a "secure location", which is a safety deposit box at my bank. Others might consider a jewelery box with a lock on it secure, or under their mattress secure. What exactly does "secure" mean for epassporte? Does that mean a bank vault? Does that mean a locked filing cabinet in an open area? Does that mean an unlocked filing cabinet in an office with a standard easy to open lock?

3. Why could you not have told people to black out personal information PRIOR to asking for it? What about all of the people who have already breached their personal security to satisfy your request...how will they feel knowing they did not have to do this?

4. How do we go about removing load cards from our account? I read where someone no longer had their load card and your suggestion was to load another, what if people do not want to have a load card at all anymore?

5. What is epassporte going to do with all of the information requested, and then uploaded by people that you say they do not need (credit card numbers etc.) Will epassporte have a bonded individual blacking out this sensitive information prior to handing it out to the minimum wage club where a frenzy of personal information could set off an urge to steal people's information?

riddler

so the federal government of some nation has been coming after epass huh? (only speculation)

sounds like from the sudden worrying about anti-laundrying

Michael O

If you didn't get the request you don't need to send in any documents at this time.

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Michael O

If you are asked for documents then only ID and a copy of a utility bill or bank statement is needed.

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Michael O

If you don't want/can't send in the documents your account will be blocked when the 30 days is up. On your request we can turn the account into a spend only account then you can withdraw the money after that the account will be closed.

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onlineriches

Michael, is epassporte PCI compliant? If so can you post proof of recent audits. Can you elaborate on the security precautions being taken to secure and safe guard this data, who has access to it and who is charge of maintaining the confidentiality and integrity of the data. I believe that will help some people feel more comfortable, if I do not see concrete proof of significant security safeguards in place I will be closing my account.

In my opinion anyone that sends all of those documents is fucked in the head and will get what they deserve.

I wouldn't trust them with keeping shit secure, 1 rogue employee or 1 security breach and you are all fucked, not just small time credit card fraud but things could get really nasty if this amount of data was compromised. The best of the best get hacked, what is epassporte doing to make me feel any different?

EVERYONE SAY NO AND REFUSE TO USE EPASS UNLESS WE SEE SOME CONCRETE PROOF OF SECURITY STANDARDS AND PROPER DATA PROTECTION & STORAGE.

Michael O

You need to send in the documents asked for in the form:
A photocopy of a valid government-issued photo ID
A copy of front and back of the credit/debit card most recently used on your ePassporte account
A copy of the most recent statement of the credit/debit card used to load funds to your ePassporte Account, or a copy of a utility bill if you do not have the credit/debit card statement with your name and address as shown on your ePassporte Account clearly displayed.

So either a statement or utility bill is required.

1) If you have not previously uploaded the documents through the document upload system you will need to submit the documents again.

2) I will find out if I can go into details about this.

3) Full documents are preferred if you are uncomfortable with this we will on a case by case basis allow documents with information blacked out.

4) If an account is opened with a credit card or an account attach a load card a valid credit card is required to be on file. Used load cards are kept on file in case if future CBs for example.

5) We have to keep the information on file for anti-money laundering/know your customer reasons any information will only be given our with a subpoena or court order, all documents are handled by trusted staff.

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Michael O

We are not the only company requiring this since its a requirement by our bank/Visa, other online wallets have/will request the same information to comply with rules and regulations.

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v4 media

Paypal did it years ago when you go over $6k, not sure what all the hassle is about,
unfortunatley my bank wont let me use its cc to sign up for epassporte, so I can't get an account.

polish_aristocrat

will epassporte guest accounts be disallowed starting from now?

as you must be aware, guest-accounts were opened by other individuals for a certain individual and absolutely no verification on that individual was taking place

so I assume guests accounts won't be possible to open anymore?

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fris

will be sending my documents today

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SlammedMedia

I have a question! When can you stop making up phoney exchange rates and stealing money that's not yours?

Due

What will be the easiest way for me to comply when I use fake name and address, and the credits cards I use is stolen ?

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Fabien

DON'T SEND ALL THIS INFO TO THEM !!!!!!!!
YOU ARE CRAZY IF YOU DO IT !!!!!!!!!!

Time to say bye bye to them, after all those years.

Where will it stop ? Tell me ?

If it's Visa hanging them by the balls well it's sad ...

YellowPages

1) You are not answering the questions at hand.

2) What about accounts which were not started with a credit card, which now have an old card attached which is useless and there are no supporting docs for? Ie: Mastercards which you no longer accept for loads or are canceled or other?

Why?

I for one intentionally uploaded a card I was getting ready to cancel. The same with Paypal. I do not want to load money.

3) You are asking for some information that the American Government and US banks are not even allowed to ask for, by law. Why?

4) Please point us to some other company who is doing this, asking for what you are asking:
Thank you for your consideration.

YP

YellowPages

Another question:

I do not have utility bills in my name in my country.

All bills are always in the landlord's name in this country, they just come to my door and I pay them.

What is your answer for all those roommates and spouses out there who have Epassporte accounts, yet who have no utility bills in their name?

I await your answer to this valid question.

Thank you.

YP

Ethersync

2 words: Patriot Act

RayBonga

They keep your money, I wonder how much they will make with this operation?

Jens Van Assterdam

Does this go for gift accounts too? How should i verify the cc it got opend up with when its not my CC but giftholders cc?

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YellowPages

A fucking lot.

Nice revenue generator. New twist on an old scam we've seen from many billing processors and even some sponsors in the past.

Scammers protecting valuable users from scammers

Valuable users = account holders who have had $5,000 + moved through the system for years with little or no issues, all the while generating valid and substantial revenue for ePassporte.

Valuable users also = valid and valuable ePass revenue that will be lost in a short term "smash and grab" run, cloaked by reason of a noble cause.

Can you make a lot of sense to that?

YP

DWB

A foreign bank with the worst customer service in the world.

I have bank accounts literally all over the world and can say that I can get a response from any one of them within 5 minutes or less. They don't blow me off and ignore all inquiries.

Ya'll are begging to get fucked on this one. If they want to be a bank, let them offer the same customer service and security a bank does. I can't remember the last time someone hacked my bank account and ripped me off.

Michael O

If you have questions about your account please email me.

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Michael O

Please see reply #63

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Michael O

If you have a gift account and you have not added a CC of your own you will only need to send in a copy of ID and a copy of a statement/utility bill with your name and address on it.

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Jens Van Assterdam

Great lets see how long it takes till epass asks me for this stuff. Till now i didnt have any documents request.

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Ethersync

I have programmers in other countries that I pay with ePassporte. Their cards were created in our business account. Several of them live at home with their parents and the utility bills are in their parents name. They have not been asked for anything yet, but if they are what am I supposed to do?

crockett

Exactly.. no one has this much fucking info. I can't believe people are actually sending this shit. There are some seriously dumb mofo's if you guys are sending in your bank and CC statements.

These guys trying to compare epass to a actual bank is ludicrous. Sorry but I'd feel safer having a large some of money sitting in the bank of Iraq than I would having it sit in my epass account.

What has epass done to "prove" that they can secure this data.. Fuck they can't even secure their accounts. How many people have had their money stolen from epass accounts right here in this very forum. Yet we are now supposed to trust them with enough info to allow someone to pull a loan in your name or clear out your bank account. Yea right...

I guess my account will be closed if I get that letter.. I don't use it much anyway. It's just more of a convenience type thing for me but nothing I depend on.


btw nothing against you Michel O.. but the company u work for....

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crockett

Has nothing to do with taxes.. if you actually send in that much data you are a dumb mother fucker. Your identity can be easily stolen with much less info. Giving out this much is just like handing some one your pass port and check book and saying go have fun..

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Nikki_Licks

I couldn't agree more. And the banks I deal with don't have issues like epass does + they don't even require all this information to do business and they have excellent customer service.

I am curious what will be the responsibility of epass when a persons personal info is stolen because epass failed to secure the information properly?

I can hear their response now, on second thought I wouldn't count on any response or help when this comes to light, if it ever does

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dready

Glad ePass is finally taking things seriously. All these things should have happened a couple years ago. Better late than never.

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Dollarmansteve

It seems that all the bank is asking epass to do is verify that

a) the person who is registered to the account is a real person
b) the person who has access to the money is the same person who the account is registered to.
c) the person who has access to the money and who is registered to the account has a legal residence in some country.

So, if you are a person, who legally resides somewhere in the world, are named on the account and are the person who has access to the money, you have no problem.

The only people who will not be able to comply are:

a) engaging in some kind of Tax evasion
b) using epassporte to launder ill-gotten funds
c) paranoid and should consider moving to a cabin in the woods, Unabomber style.

That's my 2cents.

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Mr. Porn

Hello and good day! i would like to ask if it's ok, where shall i get or where is the ticket# located? thanks.

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bobby666

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onlineriches

bump for a response on PCI compliance and other standards.

kmanrox

what a debacle this is... for better or worse...

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Nikki_Licks

I doubt they will respond to your questions, because there probably is not an answer or at least one they can come up with at this time

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qwe

another question, how do you filter which accounts need to be verified? looks like alot of really old once, so you flag all accounts over year old ? or how does it select?

just a punk

Actually the bad thing is that it won't be a problem for real scammers to photoshop fake the id's Thus I can't agree this will make epass more secure, but it's not a my system, so I have 2 choices: follow to the requirements, or just stop using it. So far I'm going to do the first.

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seeric

big brother is watching

SlammedMedia

Guess you're sticking to ripping off Canadian's, etc.

so many questions, so few answers

just a punk

I was born in the USSR so big brother is not a problem for me

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onlineriches

If they are forcing these requirements then surely they are PCI (Processing Card Industry) compliant, why not post the latest audits and discuss the processes in place to safeguard our sensitive information?