Quote:
Originally Posted by Michael O
We require the information asked for in your account.
Load Card attached to your account
ID
Front and back of credit card
Bank statement or utility bill with your name and address
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This is not accurate. We have a load card attached to our account, but we are in Canada, so no U.S. bank account or anything like that. According to you, there is only 4 things we needed to provide. ID, Front of Card, Back of Card and Utility Bill...
but...instead they requested:
Copy of Credit/Debit Card (Back)
Copy of Credit/Debit Card (Front)
Copy of Credit Card Statement
Completed Form
Proof of Name and Address (utility bill)
Government Issued Photo ID
I do have questions:
1. I have emailed epassporte about 12 times over the years. In total I received only 1 reply which was responded to 3 months after I emailed. How will epassporte be able to process all of this information when they can't keep up with their current workload?
2. As I am sure you are aware, terms have different meanings to different people. I keep my jewelery in a "secure location", which is a safety deposit box at my bank. Others might consider a jewelery box with a lock on it secure, or under their mattress secure. What exactly does "secure" mean for epassporte? Does that mean a bank vault? Does that mean a locked filing cabinet in an open area? Does that mean an unlocked filing cabinet in an office with a standard easy to open lock?
3. Why could you not have told people to black out personal information PRIOR to asking for it? What about all of the people who have already breached their personal security to satisfy your request...how will they feel knowing they did not have to do this?
4. How do we go about removing load cards from our account? I read where someone no longer had their load card and your suggestion was to load another, what if people do not want to have a load card at all anymore?
5. What is epassporte going to do with all of the information requested, and then uploaded by people that you say they do not need (credit card numbers etc.) Will epassporte have a bonded individual blacking out this sensitive information prior to handing it out to the minimum wage club where a frenzy of personal information could set off an urge to steal people's information?