Webair, this is so crappy - GoFuckYourself.com

Zuss · 03-25-2008, 07:52 AM

It's been a couple of months since I got my webair account. I was happy with it, the downtimes weren't bugging me at all for the price, and I was happy to see that I could order addon IPs fpr $1,5 a pop. Great I've thought.....great? Wrong!

The hassle started with the first payment for my extra IP. It seemed to be pretty uncomfortable to pay each month manually, so I asked to pay for a whole year. "No, this can't be done, it has to be paid every month". Aright then...it's not very convinient but ok.

The next month I was waiting for the payment link for epassporte but I wasn't recieving it. I've emailed support to ask for their epass id. The response was a payment link for this month "Thanks for using webair!!!" ..but no epass id.

It eventually happend, that I' missed making a payment because epass decided to not reveal their id. I've emailed support and told them about the payment problem and got 2 payment links...paid them both and used one of them the next month....went thru ....OK...so all I have to do is to use one of their payment links and the sale will come thru, right?

Wrong!

This month I've paid for my IP and still got a payment link ...but 2 weeks later.
I was slowly but surely loosing it with webair and told them that they had to either reveal their epass, or manually account my payments..I told them, that I've already paid.

You would expect an email like "We're sorry, we didn't see that you actually paid us..this was an error on our side, we will now send payment links on time, or if you'd like pay us directly epass id xyz", right? Wrong!

All I got was a response from "liz" with exactly the same content "payment link http://www..." Thanks for choosing Webair!"

Are you fucking kidding me webair? What kind of joke is this...I'm a very very patient customer, but I don't accept you playing stupid games.

Well, I thought they'd find my payment but I was wrong...it still shows 1.5$ unpaid..and here's the kicker....it's an invoice for the month of february...wtf do you expect me to do? To pay for two, three..maybe 4 times?!

Whatever. Just checked my blog network. All sites are down for that Ip in question.

This is insane.

Maybe someone from webair reads this thread and leaves his or her contact email so I can get this shit sorted because it's beyond crazyness that a customer has to constantly beg to pay.

CyberHustler · 03-25-2008, 08:11 AM

Zuss · 03-25-2008, 08:20 AM

My sites are now back up...no idea if this was actually related to the payment problem. But the payment problem is still unsolved.

cherrylula · 03-25-2008, 08:21 AM

they call it AUTO BILLING... it will revolutionize the industry! 0mG!~~

SpeakEasy · 03-25-2008, 08:22 AM

Sorry to hear you are having issues with webair, but it is no surprise either.

Jon Clark - BANNED FOR LIFE · 03-25-2008, 08:32 AM

Take your business to techiemedia.net and never, ever, ever have this problem again..... Ever!

Tell them I sent you and maybe get a better deal!

xiaomaster · 03-25-2008, 08:33 AM

Zuss, I think addon IP is 2$ each month! How can you get it for just 1.5$???

Zuss · 03-25-2008, 08:36 AM

Quote:

Sorry to hear you are having issues with webair, but it is no surprise either.

For a cheap price, I can tolerate "issues"..,but this is just ridiciolous.

Quote:

Zuss, I think addon IP is 2$ each month! How can you get it for just 1.5$???

I was confused as well. They told me it's 1,5$...I don't mind,

Chris · 03-25-2008, 09:45 AM

yea every month ive had to ask them for an epassporte link to pay them

waste · 03-25-2008, 09:54 AM

just change hosts man there's enough of them out there, go talk to doug at quik-host.com or jim at techiemedia.net, tell them Waste from IronPath sent you over your sure to get a good deal. I've dealt with only these 2 companies for the past 8 years and never have issues with downtime and doug normally gives away IP's as long as you can justify it.

WebairGerard · 03-25-2008, 09:59 AM

Hey Zuss hit me up and I will have someone in billing get with you and take care of it all. Thanks.

Rochard · 03-25-2008, 10:04 AM

I got two words for you......

National Net

Barefootsies · 03-25-2008, 10:09 AM

moeloubani · 03-25-2008, 02:17 PM

Quote:

Originally Posted by WebairGerard

Hey Zuss hit me up and I will have someone in billing get with you and take care of it all. Thanks.

Was just on the Webair website about to sign up, this is the exact kind of shit that I was trying to avoid by switching hosts.

We don't want to know that you'll take care of it -- we know you'll take care of it now that it's been posted publicly and others are reading it.

Please Webair, tell us WHY you feel that it's important to give this guy the run around like that, no what you'll do to fix it but WHY the problem came up in the first place. I'm so fucking sick of hosts saying one thing and doing another.

webair · 03-25-2008, 02:22 PM

Quote:

Originally Posted by moeloubani

Was just on the Webair website about to sign up, this is the exact kind of shit that I was trying to avoid by switching hosts.

We don't want to know that you'll take care of it -- we know you'll take care of it now that it's been posted publicly and others are reading it.

Please Webair, tell us WHY you feel that it's important to give this guy the run around like that, no what you'll do to fix it but WHY the problem came up in the first place. I'm so fucking sick of hosts saying one thing and doing another.

It's an automated system... your talking about 1 ip...zuss hit me up ill give you the ip and a few more if you need them...just contact your customer service rep instead of posting all of this here and it would have been handled much quicker...Help me help you! =)

who · 03-25-2008, 02:33 PM

Quote:

Originally Posted by webair

just contact your customer service rep instead of posting all of this here and it would have been handled much quicker...Help me help you! =)

You're talking about 'liz'????

moeloubani · 03-25-2008, 02:46 PM

Quote:

Originally Posted by webair

It's an automated system... your talking about 1 ip...zuss hit me up ill give you the ip and a few more if you need them...just contact your customer service rep instead of posting all of this here and it would have been handled much quicker...Help me help you! =)

It looks like he WAS doing that and getting no help. Why? And then why come on here and tell him to do exactly what he had been doing in the post, did you even read it? Maybe instead of not reading it and then just writing something like 'liz' is obviously doing you can take a little time out of your day and help your customer out.

What a joke!

Zuss · 03-26-2008, 01:48 AM

So it's an automatic system? I'm only recieving payment links if I ask for them and honestly: I don't have the time an/or nerves to beg every month for payment details.

I have already contacted support SEVERAL times with no definate answer, but I'll happily try it again.

and once again: It's not about extra ips, it's about paying for them.

@moeloubani
Thanks for your support!

Zuss · 04-05-2008, 03:58 AM

LOL..this is funny beyond belief!!
Just got a new invoice for my yearly payment and asked for a payment link. I alos adressed the IÜ issue and told support, that I have already payed for this ip......guess what I got as an answer:

"########## Begin Message ##########
https://www.epassporte.com/secure/[...paymentlink]&amount=1.50
Thanks,

Liz Soto
Webair Billing
1-866-WEBAIR-1
[email protected]
aim, webairliz"

LOOOOOOOOOOOOOOOOOOOOOOOOOOOL

SpeakEasy · 04-05-2008, 04:19 AM

webair the worst of the worst in todays hosting. Take your virtuals to naked hosting for a good change.

amaze · 04-05-2008, 04:35 AM

Quote:

Originally Posted by Rochard

I got two words for you......

National Net

+1 That is all you need

mr.K© · 04-05-2008, 07:28 AM

i got fucked over by webair also. Plugged my sites because my virtual account pulled to much resources: however they couldn't tell me which script/process caused problems. Took me 3 weeks to get my data back, but they couldn't get my sql data back: they had no backup of that. I still get mad everytime i read webair.

directfiesta · 04-05-2008, 08:08 AM

Quote:

Originally Posted by SpeakEasy

webair the worst of the worst in todays hosting. Take your virtuals to naked hosting for a good change.

Do you have a virtual account with Naked Hosting ? I manage one, and I could talk to you about downtime ....

Jens Van Assterdam · 04-05-2008, 08:09 AM

Quote:

Originally Posted by xiaomaster

Zuss, I think addon IP is 2$ each month! How can you get it for just 1.5$???

i pay less then that over at www.exmasters.com

17 additional IP´s for a flatfee of $20/month.. cant beat that, can you?

Iron Fist · 04-05-2008, 09:08 AM

Funny thing is I asked my provider for 5 additional IPs recently, and even though it took them a week, they just added them to my account... for free. Solid uptime, never a billing issue - http://www.colo-cation.com (yes - no ref link, they are that good, but don't take my word for it - seriously.)

GrouchyAdmin · 04-05-2008, 09:13 AM

It's really not funny. In fact, it's annoying as hell - but I still smirked. Sorry man, sometimes it is just impossible to get things smoothed out. Maybe you can send a wire.

qxm · 04-05-2008, 09:23 AM

$2 a month? shit so the virtual acc I have (with other company) which offered me extra IPs for $19 a year was giving me a bargain?..........dam........gotta go back and take it!

03-25-2008, 07:52 AM	#1
Zuss Confirmed User Join Date: Apr 2004 Posts: 1,187	Webair, this is so crappy It's been a couple of months since I got my webair account. I was happy with it, the downtimes weren't bugging me at all for the price, and I was happy to see that I could order addon IPs fpr $1,5 a pop. Great I've thought.....great? Wrong! The hassle started with the first payment for my extra IP. It seemed to be pretty uncomfortable to pay each month manually, so I asked to pay for a whole year. "No, this can't be done, it has to be paid every month". Aright then...it's not very convinient but ok. The next month I was waiting for the payment link for epassporte but I wasn't recieving it. I've emailed support to ask for their epass id. The response was a payment link for this month "Thanks for using webair!!!" ..but no epass id. It eventually happend, that I' missed making a payment because epass decided to not reveal their id. I've emailed support and told them about the payment problem and got 2 payment links...paid them both and used one of them the next month....went thru ....OK...so all I have to do is to use one of their payment links and the sale will come thru, right? Wrong! This month I've paid for my IP and still got a payment link ...but 2 weeks later. I was slowly but surely loosing it with webair and told them that they had to either reveal their epass, or manually account my payments..I told them, that I've already paid. You would expect an email like "We're sorry, we didn't see that you actually paid us..this was an error on our side, we will now send payment links on time, or if you'd like pay us directly epass id xyz", right? Wrong! All I got was a response from "liz" with exactly the same content "payment link http://www..." Thanks for choosing Webair!" Are you fucking kidding me webair? What kind of joke is this...I'm a very very patient customer, but I don't accept you playing stupid games. Well, I thought they'd find my payment but I was wrong...it still shows 1.5$ unpaid..and here's the kicker....it's an invoice for the month of february...wtf do you expect me to do? To pay for two, three..maybe 4 times?! Whatever. Just checked my blog network. All sites are down for that Ip in question. This is insane. Maybe someone from webair reads this thread and leaves his or her contact email so I can get this shit sorted because it's beyond crazyness that a customer has to constantly beg to pay. __________________ I like cookies.

03-25-2008, 08:20 AM	#3
Zuss Confirmed User Join Date: Apr 2004 Posts: 1,187	My sites are now back up...no idea if this was actually related to the payment problem. But the payment problem is still unsolved. __________________ I like cookies.

03-25-2008, 09:45 AM	#9
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	yea every month ive had to ask them for an epassporte link to pay them __________________ [email protected]

03-25-2008, 09:59 AM	#11
WebairGerard Confirmed User Industry Role: Join Date: Sep 2005 Posts: 8,113	Hey Zuss hit me up and I will have someone in billing get with you and take care of it all. Thanks. __________________

03-25-2008, 10:04 AM	#12
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 74,324	I got two words for you...... National Net __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

03-25-2008, 08:11 AM	#2
CyberHustler Masterbaiter Industry Role: Join Date: Feb 2006 Posts: 26,560

03-25-2008, 08:21 AM	#4
cherrylula lol Industry Role: Join Date: Jan 2002 Posts: 15,969	they call it AUTO BILLING... it will revolutionize the industry! 0mG!~~

03-25-2008, 08:22 AM	#5
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	Sorry to hear you are having issues with webair, but it is no surprise either.

03-25-2008, 08:32 AM	#6
Jon Clark - BANNED FOR LIFE North Coast Pimp Join Date: Dec 2005 Location: 304-534-757 Posts: 9,395	Take your business to techiemedia.net and never, ever, ever have this problem again..... Ever! Tell them I sent you and maybe get a better deal!

03-25-2008, 08:33 AM	#7
xiaomaster Confirmed User Join Date: Sep 2007 Posts: 495	Zuss, I think addon IP is 2$ each month! How can you get it for just 1.5$???

03-25-2008, 09:54 AM	#10
waste Confirmed User Join Date: Nov 2001 Location: Baltimore Posts: 770	just change hosts man there's enough of them out there, go talk to doug at quik-host.com or jim at techiemedia.net, tell them Waste from IronPath sent you over your sure to get a good deal. I've dealt with only these 2 companies for the past 8 years and never have issues with downtime and doug normally gives away IP's as long as you can justify it.

03-25-2008, 10:09 AM	#13
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	__________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

03-26-2008, 01:48 AM	#18
Zuss Confirmed User Join Date: Apr 2004 Posts: 1,187	So it's an automatic system? I'm only recieving payment links if I ask for them and honestly: I don't have the time an/or nerves to beg every month for payment details. I have already contacted support SEVERAL times with no definate answer, but I'll happily try it again. and once again: It's not about extra ips, it's about paying for them. @moeloubani Thanks for your support! __________________ I like cookies.

04-05-2008, 03:58 AM	#19
Zuss Confirmed User Join Date: Apr 2004 Posts: 1,187	LOL..this is funny beyond belief!! Just got a new invoice for my yearly payment and asked for a payment link. I alos adressed the IÜ issue and told support, that I have already payed for this ip......guess what I got as an answer: "########## Begin Message ########## https://www.epassporte.com/secure/[...paymentlink]&amount=1.50 Thanks, Liz Soto Webair Billing 1-866-WEBAIR-1 [email protected] aim, webairliz" LOOOOOOOOOOOOOOOOOOOOOOOOOOOL __________________ I like cookies.

04-05-2008, 04:19 AM	#20
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	webair the worst of the worst in todays hosting. Take your virtuals to naked hosting for a good change.

04-05-2008, 07:28 AM	#22
mr.K© Confirmed User Join Date: Dec 2006 Location: Near AMS Posts: 201	i got fucked over by webair also. Plugged my sites because my virtual account pulled to much resources: however they couldn't tell me which script/process caused problems. Took me 3 weeks to get my data back, but they couldn't get my sql data back: they had no backup of that. I still get mad everytime i read webair.

04-05-2008, 09:08 AM	#25
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	Funny thing is I asked my provider for 5 additional IPs recently, and even though it took them a week, they just added them to my account... for free. Solid uptime, never a billing issue - http://www.colo-cation.com (yes - no ref link, they are that good, but don't take my word for it - seriously.) __________________ i like waffles

04-05-2008, 09:13 AM	#26
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	It's really not funny. In fact, it's annoying as hell - but I still smirked. Sorry man, sometimes it is just impossible to get things smoothed out. Maybe you can send a wire. __________________ AIM: GrouchyGfy

04-05-2008, 09:23 AM	#27
qxm Confirmed User Join Date: Jul 2006 Location: NoHo Posts: 5,970	$2 a month? shit so the virtual acc I have (with other company) which offered me extra IPs for $19 a year was giving me a bargain?..........dam........gotta go back and take it! __________________ ICQ: 266990876