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Zuss · 03-25-2008, 07:52 AM

It's been a couple of months since I got my webair account. I was happy with it, the downtimes weren't bugging me at all for the price, and I was happy to see that I could order addon IPs fpr $1,5 a pop. Great I've thought.....great? Wrong!

The hassle started with the first payment for my extra IP. It seemed to be pretty uncomfortable to pay each month manually, so I asked to pay for a whole year. "No, this can't be done, it has to be paid every month". Aright then...it's not very convinient but ok.

The next month I was waiting for the payment link for epassporte but I wasn't recieving it. I've emailed support to ask for their epass id. The response was a payment link for this month "Thanks for using webair!!!" ..but no epass id.

It eventually happend, that I' missed making a payment because epass decided to not reveal their id. I've emailed support and told them about the payment problem and got 2 payment links...paid them both and used one of them the next month....went thru ....OK...so all I have to do is to use one of their payment links and the sale will come thru, right?

Wrong!

This month I've paid for my IP and still got a payment link ...but 2 weeks later.
I was slowly but surely loosing it with webair and told them that they had to either reveal their epass, or manually account my payments..I told them, that I've already paid.

You would expect an email like "We're sorry, we didn't see that you actually paid us..this was an error on our side, we will now send payment links on time, or if you'd like pay us directly epass id xyz", right? Wrong!

All I got was a response from "liz" with exactly the same content "payment link http://www..." Thanks for choosing Webair!"

Are you fucking kidding me webair? What kind of joke is this...I'm a very very patient customer, but I don't accept you playing stupid games.

Well, I thought they'd find my payment but I was wrong...it still shows 1.5$ unpaid..and here's the kicker....it's an invoice for the month of february...wtf do you expect me to do? To pay for two, three..maybe 4 times?!

Whatever. Just checked my blog network. All sites are down for that Ip in question.

This is insane.

Maybe someone from webair reads this thread and leaves his or her contact email so I can get this shit sorted because it's beyond crazyness that a customer has to constantly beg to pay.

03-25-2008, 07:52 AM
Zuss Confirmed User Join Date: Apr 2004 Posts: 1,187	Webair, this is so crappy It's been a couple of months since I got my webair account. I was happy with it, the downtimes weren't bugging me at all for the price, and I was happy to see that I could order addon IPs fpr $1,5 a pop. Great I've thought.....great? Wrong! The hassle started with the first payment for my extra IP. It seemed to be pretty uncomfortable to pay each month manually, so I asked to pay for a whole year. "No, this can't be done, it has to be paid every month". Aright then...it's not very convinient but ok. The next month I was waiting for the payment link for epassporte but I wasn't recieving it. I've emailed support to ask for their epass id. The response was a payment link for this month "Thanks for using webair!!!" ..but no epass id. It eventually happend, that I' missed making a payment because epass decided to not reveal their id. I've emailed support and told them about the payment problem and got 2 payment links...paid them both and used one of them the next month....went thru ....OK...so all I have to do is to use one of their payment links and the sale will come thru, right? Wrong! This month I've paid for my IP and still got a payment link ...but 2 weeks later. I was slowly but surely loosing it with webair and told them that they had to either reveal their epass, or manually account my payments..I told them, that I've already paid. You would expect an email like "We're sorry, we didn't see that you actually paid us..this was an error on our side, we will now send payment links on time, or if you'd like pay us directly epass id xyz", right? Wrong! All I got was a response from "liz" with exactly the same content "payment link http://www..." Thanks for choosing Webair!" Are you fucking kidding me webair? What kind of joke is this...I'm a very very patient customer, but I don't accept you playing stupid games. Well, I thought they'd find my payment but I was wrong...it still shows 1.5$ unpaid..and here's the kicker....it's an invoice for the month of february...wtf do you expect me to do? To pay for two, three..maybe 4 times?! Whatever. Just checked my blog network. All sites are down for that Ip in question. This is insane. Maybe someone from webair reads this thread and leaves his or her contact email so I can get this shit sorted because it's beyond crazyness that a customer has to constantly beg to pay. __________________ I like cookies.