Hostgator so helpful --not - GoFuckYourself.com

zoddy · 02-03-2007, 06:17 PM

If you want support from your host dont choose Hostgator. Terrible, my site has been down for hours, hardly any help from them.. responses like it will cost money to restore, even though i have the restore files.

I tell them I can restore but it took forever for them to tell me that it wouldnt work cause I dont have root access

They tell me they wont charge if I give them the backup files, I send them the files, wait and wait and wait, contact support again and they tell me that they dont know what technician is working on my case nor can they give me a time frame

Maybe its because I have a porn site, whatever the case I am not happy.

So I thought I just let my frustration out on GFY

baddog · 02-03-2007, 06:18 PM

no root access? Hope it is a virtual account.

FreeHugeMovies · 02-03-2007, 06:42 PM

Why would you even signup to a place that nobody knows about?

zoddy · 02-03-2007, 06:55 PM

People new about it, I actually got it from here, it was more of a test i suppose, a cheap virtual account, my main sites are not with them but I guess you get what you pay for. Thankfully I only have one site with them

Sly · 02-03-2007, 07:06 PM

Quote:

Originally Posted by FreeHugeMovies

Why would you even signup to a place that nobody knows about?

Host Gator is actually pretty popular, think Dream Host. Big with small mainstream sites and hobbyists. For an adult business, its best to go with an adult company that can provide quality support and understands that downtime means monies lost.

zigx · 02-03-2007, 07:07 PM

www.colo-cation.com

they could triple their prices and i would fucking still stay!!!

u gotta get a good host or else ur fucked... period.

mikeet · 02-03-2007, 07:21 PM

I thought about using them a few months back. After talking with one of their sales reps on th phone i changed my mind. The guy was a complete idiot to say the least. I ended up getting a dedicated box from ATCI Hosting and im very happy with the decision.

OzMan · 02-03-2007, 07:26 PM

About the worst host I ever used..tried them for a couple months to run an RSS2Blog installation at the program creator's recommendation. They didn't have a fucking clue and I spent half the time arguing with them via email...never again

baddog · 02-03-2007, 07:30 PM

Quote:

Originally Posted by FreeHugeMovies

Why would you even signup to a place that nobody knows about?

Hostgator is pretty well known

ae-sc · 02-03-2007, 07:38 PM

See my sig for your hosting needs

:

Barefootsies · 02-03-2007, 07:40 PM

Quote:

Originally Posted by FreeHugeMovies

Why would you even signup to a place that nobody knows about?

FreeHugeMovies · 02-03-2007, 07:49 PM

I've never seen them on any boards or heard anyone ever talk about them.

KrisKross · 02-03-2007, 07:54 PM

Quote:

Originally Posted by FreeHugeMovies

I've never seen them on any boards or heard anyone ever talk about them.

So because you've never heard of them, they're obviously small time, right?

ronbotx · 02-03-2007, 08:09 PM

First, Hostgator is probably bigger than most of the "adult" hosts that spam this board combined. Just go over to WebHostingTalk forums and you'll see the feedback is strongly positive. They have a huge datacenter at "The Planet"

I have a few small sites hosted on a $10 account, as well funneling my email for several domains through them, and they've been reliable as hell. I've used support for a few minor things, and they've been quick and responsive. However, I would not use their shared accounts for high traffic, high resource, "mission critical" sites. That comment would apply to any shared/virtual host, since the other users on the machine can negatively effect things. My experience has been that HostGator provides a very reliable virtual service given those parameters.

Its unclear whether the server is down, or the problem is with your account. I would take a quick look on their BBS to see if other users are complaining about yuou server. They monitor that BBS pretty closely, and it wouldn't hurt to share your problem there. They do weekly backups, and I believe the restore charge is $15 for that. If you do your own backup using Cpanel, they will restore it for free.

I'm sorry you're having problems, but I can't think of any host I've ever used that doesn't have some.

Axzar · 02-03-2007, 08:16 PM

I resell Host Gator Hosting and love their service.

We recently had a site go offline. Doh! There was a spam hole in one of our php forms.

We fixed the problem, they had us up and running spam free immediately.

We have also had great luck with them uploading large databases for us. Very quick and responsive IMO. They meet or exceed all my expectations.

bdld · 02-03-2007, 08:17 PM

host gator is huge and very well known. if your account is new you could get a refund.

zoddy · 02-03-2007, 08:19 PM

Yes that is where I am at. I have my cpanel restore files, gave it to them and have been waiting for them to restore them, 5 hours so far and ticking, I contacted them 2 hours ago, they could not give me a time frame on the restore and they also could not figure out if there was a technician assigned to my ticket. Very positive responses

Kimo · 02-03-2007, 09:58 PM

should have used phatservers.com

their support responds quick as shit

Shaze · 02-03-2007, 10:06 PM

Quote:

Originally Posted by zoddy

Yes that is where I am at. I have my cpanel restore files, gave it to them and have been waiting for them to restore them, 5 hours so far and ticking, I contacted them 2 hours ago, they could not give me a time frame on the restore and they also could not figure out if there was a technician assigned to my ticket. Very positive responses

open a ticket!!! the name of the technician assigned to the ticket will be on the ticket...that is the best way to deal with hostgator...

i've been using hostgator for a number of sites and their support technicians are very knowledgeable!!!! and their servers are fast as hell...even on a virtual account....whenever i open a ticket the problem is responded to within 2-3 hours...

split_joel · 02-03-2007, 10:42 PM

I am sorry to hear about your troubles. If you would like to send it over to us I will get you up right now. My contact info is in my sig.

FreeHugeMovies · 02-03-2007, 10:42 PM

Quote:

Originally Posted by KrisKross

So because you've never heard of them, they're obviously small time, right?

Of course

ayne468 · 02-03-2007, 11:17 PM

Yep...I have heard of them too...(and that's saying a lot!)

zoddy · 02-04-2007, 07:57 AM

Quote:

Originally Posted by Shaze

open a ticket!!! the name of the technician assigned to the ticket will be on the ticket...that is the best way to deal with hostgator...

i've been using hostgator for a number of sites and their support technicians are very knowledgeable!!!! and their servers are fast as hell...even on a virtual account....whenever i open a ticket the problem is responded to within 2-3 hours...

I had a ticket open from the very beginning man, yes there was a person assigned to it but they still saidthey couldnt find who was working on the issue.

Wordsforhire · 02-04-2007, 08:34 AM

Never talk to the guys at live chat they are useless monkeys but the suport guys that you have to email are superb. If I ever need help, advice or something fixed they are on it in two seconds and withing 5 minutes I have what I need fixed - anytime of the day!

I've used several hosts and hostgator are the only ones that have gotten it right in terms of service, cost and uptime. I can't be any more happy with them, shame you are having problems - take comfort in the fact it happens to us all

Klen · 02-04-2007, 08:37 AM

Hostgator is crap,and i constantly say that but people dont wanna listen me

Well maybe their dedicated servers are ok but shared hosting there is something which should be avoided at all cost.

zoddy · 02-04-2007, 08:45 AM

Quote:

Originally Posted by Wordsforhire

Never talk to the guys at live chat they are useless monkeys but the suport guys that you have to email are superb. If I ever need help, advice or something fixed they are on it in two seconds and withing 5 minutes I have what I need fixed - anytime of the day!

I've used several hosts and hostgator are the only ones that have gotten it right in terms of service, cost and uptime. I can't be any more happy with them, shame you are having problems - take comfort in the fact it happens to us all

I dont know anymore, i have a ticket open it started at urgent now its at critical since last night, its a 10mb site, took them all night to respond when it hit critical so i am not sure about this 5min response

Anyway I am done bitchin... my fault for going with a cheap solution, no one to blame but myself

zoddy · 02-04-2007, 07:06 PM

30 hours and ticking, site still hasnt been restore, I talk to them and they esculate the ticket.

First call sent in as urgent
Second call esculated to Critical
Thrid call esculated to Level 3
Four Call esclated to Administration

Just how many levels to these guys have... I will be talking to God himself soon

zoddy · 02-05-2007, 04:21 PM

Well for those of you that are interested here is my final follow up on Hostgators wonderful service.

It was agreed that since I could not restore the site due to some permission issue that I was to give them the files to restore. I uploaded the files and didnt hear anything, I contacted support they said it was escaluated once again and should be done shortly. Went to bed, woke up next day with a message saying to please upload the file for the SQL Database, which I already did in the last part of the ticket.

I mentioned that it was already uploaded but I uploaded the file requested again. I know they upload because I can see them in the ticket. Went to work came home and still nothing had been done, no updates, nothing. Talked to support again, they said that they would esculate it again and it would be looked into shortly again, I was pretty ticked and said that If I didnt hear from them within the hour I was cancelling.

Didnt hear from them so I just put in my cancel request and emailed the sales for my money back. Thankfully this was a small site and I didnt put my older sites on, I was planning to if hostgator turned out to be a good host but unfortunately they are not.

Dont let the price fool you people, if you ever get in trouble with your site I would not rely on them, perhaps there dedicated service maybe better but I would not take the chance. 51 hours my site was down and not once did someone actually do any work on it.

Lovely

zoddy · 02-05-2007, 04:29 PM

By the way I really like the cat photo

I think I looked just like that many times

02-03-2007, 06:17 PM	#1
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	Hostgator so helpful --not If you want support from your host dont choose Hostgator. Terrible, my site has been down for hours, hardly any help from them.. responses like it will cost money to restore, even though i have the restore files. I tell them I can restore but it took forever for them to tell me that it wouldnt work cause I dont have root access They tell me they wont charge if I give them the backup files, I send them the files, wait and wait and wait, contact support again and they tell me that they dont know what technician is working on my case nor can they give me a time frame Maybe its because I have a porn site, whatever the case I am not happy. So I thought I just let my frustration out on GFY

02-03-2007, 07:07 PM	#6
zigx Confirmed User Join Date: Sep 2003 Location: Burlingame CA Posts: 1,430	www.colo-cation.com they could triple their prices and i would fucking still stay!!! u gotta get a good host or else ur fucked... period. __________________ _,.:'`- Club JK . com --> 60% payouts RSS, Hosteds, POTD, Your Mother, etc... CCBill

02-03-2007, 07:38 PM	#10
ae-sc Confirmed User Join Date: Sep 2006 Location: the coast ICQ:359-484-875 Posts: 507	See my sig for your hosting needs : __________________ Unlimited Domains, DNS Wild Cards, Unlimited POP3 Accounts, Unlimited Email Forwarding, Full CGI And Perl Access, PHP/MySql As Always, 1/2 Price DreamHost Accounts (Adult Friendly) using the Code "SLASHHALF"

02-03-2007, 08:09 PM	#14
ronbotx Registered User Join Date: Jan 2002 Posts: 1,634	First, Hostgator is probably bigger than most of the "adult" hosts that spam this board combined. Just go over to WebHostingTalk forums and you'll see the feedback is strongly positive. They have a huge datacenter at "The Planet" I have a few small sites hosted on a $10 account, as well funneling my email for several domains through them, and they've been reliable as hell. I've used support for a few minor things, and they've been quick and responsive. However, I would not use their shared accounts for high traffic, high resource, "mission critical" sites. That comment would apply to any shared/virtual host, since the other users on the machine can negatively effect things. My experience has been that HostGator provides a very reliable virtual service given those parameters. Its unclear whether the server is down, or the problem is with your account. I would take a quick look on their BBS to see if other users are complaining about yuou server. They monitor that BBS pretty closely, and it wouldn't hurt to share your problem there. They do weekly backups, and I believe the restore charge is $15 for that. If you do your own backup using Cpanel, they will restore it for free. I'm sorry you're having problems, but I can't think of any host I've ever used that doesn't have some. Last edited by ronbotx; 02-03-2007 at 08:12 PM..

02-03-2007, 09:58 PM	#18
Kimo ... Join Date: Jan 2006 Location: Maryland ICQ:87038677 Posts: 11,542	should have used phatservers.com their support responds quick as shit __________________ ...

02-03-2007, 06:18 PM	#2
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	no root access? Hope it is a virtual account.

02-03-2007, 06:42 PM	#3
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	Why would you even signup to a place that nobody knows about?

02-03-2007, 06:55 PM	#4
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	People new about it, I actually got it from here, it was more of a test i suppose, a cheap virtual account, my main sites are not with them but I guess you get what you pay for. Thankfully I only have one site with them

02-03-2007, 07:21 PM	#7
mikeet this & that Industry Role: Join Date: May 2005 Location: Beer City Posts: 5,326	I thought about using them a few months back. After talking with one of their sales reps on th phone i changed my mind. The guy was a complete idiot to say the least. I ended up getting a dedicated box from ATCI Hosting and im very happy with the decision.

02-03-2007, 07:26 PM	#8
OzMan Confirmed User Join Date: Sep 2003 Location: Los Begas Posts: 9,162	About the worst host I ever used..tried them for a couple months to run an RSS2Blog installation at the program creator's recommendation. They didn't have a fucking clue and I spent half the time arguing with them via email...never again

02-03-2007, 07:49 PM	#12
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	I've never seen them on any boards or heard anyone ever talk about them.

02-03-2007, 08:16 PM	#15
Axzar Random Jackass Industry Role: Join Date: Feb 2003 Posts: 1,837	I resell Host Gator Hosting and love their service. We recently had a site go offline. Doh! There was a spam hole in one of our php forms. We fixed the problem, they had us up and running spam free immediately. We have also had great luck with them uploading large databases for us. Very quick and responsive IMO. They meet or exceed all my expectations.

02-03-2007, 08:17 PM	#16
bdld $100,000 Join Date: Dec 2001 Posts: 11,452	host gator is huge and very well known. if your account is new you could get a refund.

02-03-2007, 08:19 PM	#17
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	Yes that is where I am at. I have my cpanel restore files, gave it to them and have been waiting for them to restore them, 5 hours so far and ticking, I contacted them 2 hours ago, they could not give me a time frame on the restore and they also could not figure out if there was a technician assigned to my ticket. Very positive responses

02-03-2007, 10:42 PM	#20
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	I am sorry to hear about your troubles. If you would like to send it over to us I will get you up right now. My contact info is in my sig. __________________ E-mail marketing - Automation Scripting - IP Space AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

02-03-2007, 11:17 PM	#22
ayne468 Confirmed User Join Date: Jan 2007 Posts: 1,738	Yep...I have heard of them too...(and that's saying a lot!) __________________

02-04-2007, 08:34 AM	#24
Wordsforhire Confirmed User Join Date: Jan 2006 Location: Scotland Posts: 502	Never talk to the guys at live chat they are useless monkeys but the suport guys that you have to email are superb. If I ever need help, advice or something fixed they are on it in two seconds and withing 5 minutes I have what I need fixed - anytime of the day! I've used several hosts and hostgator are the only ones that have gotten it right in terms of service, cost and uptime. I can't be any more happy with them, shame you are having problems - take comfort in the fact it happens to us all __________________ Adult Words for Hire - Custom Adult Writing - Fantasy stories, reviews, blog posts, site descriptions, gallery descriptions and much, much more! My New Indian Paysite Coming Soon You can check out my blog till it gets here!

02-04-2007, 08:37 AM	#25
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	Hostgator is crap,and i constantly say that but people dont wanna listen me Well maybe their dedicated servers are ok but shared hosting there is something which should be avoided at all cost.

02-04-2007, 07:06 PM	#27
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	30 hours and ticking, site still hasnt been restore, I talk to them and they esculate the ticket. First call sent in as urgent Second call esculated to Critical Thrid call esculated to Level 3 Four Call esclated to Administration Just how many levels to these guys have... I will be talking to God himself soon

02-05-2007, 04:21 PM	#28
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	Well for those of you that are interested here is my final follow up on Hostgators wonderful service. It was agreed that since I could not restore the site due to some permission issue that I was to give them the files to restore. I uploaded the files and didnt hear anything, I contacted support they said it was escaluated once again and should be done shortly. Went to bed, woke up next day with a message saying to please upload the file for the SQL Database, which I already did in the last part of the ticket. I mentioned that it was already uploaded but I uploaded the file requested again. I know they upload because I can see them in the ticket. Went to work came home and still nothing had been done, no updates, nothing. Talked to support again, they said that they would esculate it again and it would be looked into shortly again, I was pretty ticked and said that If I didnt hear from them within the hour I was cancelling. Didnt hear from them so I just put in my cancel request and emailed the sales for my money back. Thankfully this was a small site and I didnt put my older sites on, I was planning to if hostgator turned out to be a good host but unfortunately they are not. Dont let the price fool you people, if you ever get in trouble with your site I would not rely on them, perhaps there dedicated service maybe better but I would not take the chance. 51 hours my site was down and not once did someone actually do any work on it. Lovely

02-05-2007, 04:29 PM	#29
zoddy Confirmed User Join Date: Oct 2006 Posts: 280	By the way I really like the cat photo I think I looked just like that many times