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Well for those of you that are interested here is my final follow up on Hostgators wonderful service.
It was agreed that since I could not restore the site due to some permission issue that I was to give them the files to restore. I uploaded the files and didnt hear anything, I contacted support they said it was escaluated once again and should be done shortly. Went to bed, woke up next day with a message saying to please upload the file for the SQL Database, which I already did in the last part of the ticket.
I mentioned that it was already uploaded but I uploaded the file requested again. I know they upload because I can see them in the ticket. Went to work came home and still nothing had been done, no updates, nothing. Talked to support again, they said that they would esculate it again and it would be looked into shortly again, I was pretty ticked and said that If I didnt hear from them within the hour I was cancelling.
Didnt hear from them so I just put in my cancel request and emailed the sales for my money back. Thankfully this was a small site and I didnt put my older sites on, I was planning to if hostgator turned out to be a good host but unfortunately they are not.
Dont let the price fool you people, if you ever get in trouble with your site I would not rely on them, perhaps there dedicated service maybe better but I would not take the chance. 51 hours my site was down and not once did someone actually do any work on it.
Lovely
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