Thank you Mike of WebAir for calling it a night while my servers are still offline - GoFuckYourself.com

drama · 01-25-2006, 10:36 PM

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.

CaptainHowdy · 01-25-2006, 10:38 PM

Thats fucked up.... hope it works out someway somehow.

Zuzana Designs · 01-25-2006, 10:39 PM

it seems there are alot of people having problems and I host with webair and I'm up as always ... people always jump on the host when it could be a number of other problems like there isp etc ... i assure you Mike is not sleeping right now when there are problems..

KMR Stitch · 01-25-2006, 10:39 PM

dramaaaaaaaaaaa

Veterans Day · 01-25-2006, 10:41 PM

.................

detoxed · 01-25-2006, 10:43 PM

did you call their phone number?

Quote:

Originally Posted by drama

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.

HorseShit · 01-25-2006, 10:43 PM

I would bet money this person hasn't even called webair.

Zuzana Designs · 01-25-2006, 10:44 PM

They have a great 24/7 tech support as well

really easy www.webair.com -->> scroll down blue button live support ..push it ..bam help

Pete-KT · 01-25-2006, 10:45 PM

Did you login and us the live support? did you even try to call i bet not because i just called and they answered the phone. FAKE DRAMA

BlueWire · 01-25-2006, 10:45 PM

Last I checked Mike wasnt the one who would be working on the servers at the datacenter anyways? Am I missing something. The correct people are in the right places. It sucks and if my server goes down i'll be pissed ...but coming on GFY to vent...

ugggh

mkx · 01-25-2006, 10:45 PM

interesting

WiredGuy · 01-25-2006, 10:47 PM

Seriously, contact their support. They can probably do a better job than Mike. I doubt Mike's working onsite this late anyways. Call or use their online support system.
WG

BlueWire · 01-25-2006, 10:53 PM

I think you've picked a fight with the wrong guy if you want to get sympathy from this crowd

Mike has never done us wrong

HorseShit · 01-25-2006, 11:02 PM

end of thread

rdunn404 · 01-25-2006, 11:26 PM

Yeah, I gotta problem with my Windows XP and Bill Gates will not pick up his cellphone! What do I have to do to get some support around here!!!

Hunter_ST · 01-25-2006, 11:30 PM

I just got off the phone with Bill Ford about my Mustang... at least he's around to help me.

Bagpuss · 01-25-2006, 11:31 PM

Quote:

Originally Posted by rdunn404

Yeah, I gotta problem with my Windows XP and Bill Gates will not pick up his cellphone! What do I have to do to get some support around here!!!

BrettJ · 01-25-2006, 11:34 PM

pretty funny responses...but if and big if.... if that is what mike said ... it's a horrible response from sales guy.

the better response is "i'll call the support guys - make sure they have your contact number and they will call you as soon as it's back online and/or give you an update shortly as to what's going on with the boxes and how they are going to fix it. if you don't hear from them with in an hour - give me a call and i'll wake up and bug them"

Lots of hosting companies out there ... webair is just one of them. if you need recommendations... it won't be hard to get some suggestions on this board

Tempest · 01-25-2006, 11:54 PM

Why does everyone always assume that just because they have "great" support from a company that everyone else is getting the same support. That's funny.

European Lee · 01-25-2006, 11:57 PM

Quote:

Originally Posted by Tempest

Why does everyone always assume that just because they have "great" support from a company that everyone else is getting the same support. That's funny.

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

drama · 01-26-2006, 12:05 AM

First off, I've been with webair for YEARS and unlink you trolls and your virtual accounts i have dedicated machines totalling over 2TB worth of storage.

Second. I was getting a fast busy signal when i was trying to call their tech support. I couldnt get through.

Now, while live support might be ok for you idiots who dont manage your own machines and cant figure out how to add a new virtual webserver without them holding your hands this problem was beyond anything tech telephone/live support could have handled. I know this because ive been with the for years.

The only tech i trust to actually know what he is doing is sagi. And he is one of the main reasons i stay. I know if i break enough balls and my problems are being dealt with he will get on it and get shit done. Which he is.

I spend a nice chunk of change with webair every month, probably 100x more than what your virtual troll users do. I expected mike to at the very least say "Let me get sagi in touch with you" and not for me to have to go out of my way and hunt him down. I surely didnt expect him to vanish for the night after telling me to email "[email protected]". Especially when he knows that my issues were beyond what those idiots could resolve. It's called taking care of your customer.

Something Sagi is doing

European Lee · 01-26-2006, 12:08 AM

Id have to agree with you about Sagi, he is definately the only good thing Webair has going for them

He was always prompt to reply to any support requests we had.

Regards,

Lee

GonZo · 01-26-2006, 12:21 AM

Quote:

Originally Posted by European Lee

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

Im still waiting on that proof from Nat Net that you didnt spam my members list. Considering I have dinner with them several times a month and nobody has shown me the proof you say they have .. well Lee we know your nothing but a thief and a lair.

I dare you to try and do it now.

latinasojourn · 01-26-2006, 12:25 AM

true, Sagi, and Brian H. have been top notch for me.

WiredGuy · 01-26-2006, 12:29 AM

Honestly though, I can't see myself going to Mike (or any owner) when a server crashes for the hopes of reaching support. I'd just go to support directly. I've dealt with brian and Sagi in support and both of them are quick and competant. Never had any problems otherwise with webair.
WG

WiredGuy · 01-26-2006, 12:31 AM

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
WG

drama · 01-26-2006, 12:33 AM

Quote:

Originally Posted by WiredGuy

Honestly though, I can't see myself going to Mike (or any owner) when a server crashes for the hopes of reaching support. I'd just go to support directly. I've dealt with brian and Sagi in support and both of them are quick and competant. Never had any problems otherwise with webair.
WG

So, if you know the help you'll get from the telephone support/web support isnt going to be good enough and you cant seem to get a hold of anyone on ICQ then you would still not contact Mike?

I wish i was as loaded as you are

bdld · 01-26-2006, 12:33 AM

that's BS, if your server is down, support should stay up all night to fix it. a client doesn't need to beg to have their site up

drama · 01-26-2006, 12:35 AM

Quote:

Originally Posted by WiredGuy

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
WG

Both primary drives in both machines died.

Sagi is on it.

This isnt an issue telephone/web support could have resolved.

The reason this happened is a whole different story but one which isnt part of this thread.

Doctor Dre · 01-26-2006, 12:35 AM

Quote:

Originally Posted by zuzanadesign

They have a great 24/7 tech support as well

really easy www.webair.com -->> scroll down blue button live support ..push it ..bam help

I've had my issues with the 24/7 live support before... big time.

I suggest contacting them directly.

Doctor Dre · 01-26-2006, 12:36 AM

Quote:

Originally Posted by European Lee

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

NatNet is tha shiznet ! except it's a lil bit more expensive ;)

StickyGreen · 01-26-2006, 12:36 AM

still hosting with webair?

drama · 01-26-2006, 12:40 AM

Quote:

Originally Posted by WiredGuy

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
WG

I forgot to mention, its been about 5 hours now

WiredGuy · 01-26-2006, 12:40 AM

Quote:

Originally Posted by drama

So, if you know the help you'll get from the telephone support/web support isnt going to be good enough and you cant seem to get a hold of anyone on ICQ then you would still not contact Mike?

I wish i was as loaded as you are

The situation of an irreparable operating system has happened to me before (not with webair though) and contacting the owner doesn't really help other than getting you a credit on your monthly bill, getting support to repair/restore the server is what you need.

WG

drama · 01-26-2006, 12:40 AM

Quote:

Originally Posted by StickyGreen

still hosting with webair?

Yes, it isnt exactly easy to shift 2TB worth of content from one place to anothr. And like i said their network itself is solid.

WiredGuy · 01-26-2006, 12:42 AM

Quote:

Originally Posted by drama

Sagi is on it.

Well that's good. If Mike was around, I'm sure he'd do the same thing, get Sagi on it.
WG

drama · 01-26-2006, 12:46 AM

Quote:

Originally Posted by WiredGuy

Well that's good. If Mike was around, I'm sure he'd do the same thing, get Sagi on it.
WG

And right there is the problem. he left me high and dry without a second thought or making sure i was looked after by someone capable.

Brujah · 01-26-2006, 12:46 AM

Hope you get it up and running soon! If it turns uglier, NatNet will take care of you, help you move your sites, etc...
http://www.natnet.com/

WiredGuy · 01-26-2006, 12:48 AM

Quote:

Originally Posted by drama

And right there is the problem. he left me high and dry without a second thought or making sure i was looked after by someone capable.

I'm pretty sure Sagi works the night shift in which case the email to support@webair would have gone to him though?
WG

Huggles · 01-26-2006, 12:53 AM

Quote:

Originally Posted by drama

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.

Over two years ago, I got several great listings, and a hun listing, on a saturday night. Actually, I think it was American Thanksgiving Weekend.

My server was briefly pinned, and then it crashed.

I ICQ'ed Dweeks @ swiftwill.com at 12 am Pacific time. He ICQ'ed me back immediately. I told him what happened, and he ICQ'ed me back. What was odd was he was typing like "r u ok? wot wrng" and such.

30 minutes later I'm back online. He happened to be out with some people at 3 am or so Eastern time. He was typing shorthand because he was trying to type in a dark club on his cel phone. He rushed back to the office, got my box back online with more ram, and went back to his drinking and partying.

From that moment forward, I knew Swiftwill.com was PIMP.

Fuck yeah.

drama · 01-26-2006, 12:53 AM

Quote:

Originally Posted by WiredGuy

I'm pretty sure Sagi works the night shift in which case the email to support@webair would have gone to him though?
WG

Do you really want to play the guessing game at 1:30AM while everything you have has been offline for hours or do you want to get your shit back online?

I could have emailed supported IF my email server worked but that is offline. I could have used a hotmail account but i dont remember my webair assigned username. Then there would have been more delay and wait time while we send emails back and forth to figure out who i am. where my servers are, what the problem is and how we're going to resolve it.

drama · 01-26-2006, 12:55 AM

I'm not interested in other ISPs so dont bother pluggin them as it wont get you far. If i am going to change hosts i will shop around and not do it in a thread as such.. its just tacky.

kmanrox · 01-26-2006, 12:56 AM

hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his....

kmanrox · 01-26-2006, 12:57 AM

hell, i call sagi on his cellphone at 3am to do things for my servers, and he's always right on top of it...

drama · 01-26-2006, 01:01 AM

Quote:

Originally Posted by kmanrox

hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his....

You're right. I have nothing better to do at 3:00am than to shit here and make shit up.

I rather be sleeping but i have a business to get back online.

Martin3 · 01-26-2006, 01:41 AM

The real problems will start when you try to cancel your webair account. Several phone calls and 2 months later if your lucky like me

Johny Traffic · 01-26-2006, 01:50 AM

Is Mike the tech support there now? Or the boss. Surely you would want to speak to tech support and not the boss(salesman) when you have a problem with your server? Being as though they have tech support working 24hours a day you havnt been exactly left in the lurch have you?

Maybe your time would be better spent with tech support working on fixing your server than posting on GFY how a non tech person at webair has left you to deal with tech support over a tech issue

Mr.Right - Banned For Life · 01-26-2006, 01:54 AM

Check Sig.

ffmihai · 01-26-2006, 01:57 AM

that sucks

but as i know they always have suport online 24/7
i always found someone there

latinasojourn · 01-26-2006, 02:01 AM

truth is webair's main virtue is excellent connectivity at a good price.

and pretty good reliability.

but i empathize with "drama".

because every single time i've had a problem with my boxes i've had to notify webair tech support and tell them my boxes were down.

i run servers alive monitoring software---it pings my boxes every 2 minutes, and makes my cellphone ring if pings aren't returned.

stone age monitoring technology that any good host should use---and yet every single time my boxes go down i have to notify the host that they are down.

if webair could improve anything, it would be in-house monitoring.

01-25-2006, 10:36 PM	#1
drama Confirmed User Join Date: Jul 2004 Posts: 847	Thank you Mike of WebAir for calling it a night while my servers are still offline It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline. I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect! While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online. They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime. Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.

01-25-2006, 10:39 PM	#3
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,851	it seems there are alot of people having problems and I host with webair and I'm up as always ... people always jump on the host when it could be a number of other problems like there isp etc ... i assure you Mike is not sleeping right now when there are problems.. __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work

01-25-2006, 10:41 PM	#5
Veterans Day Confirmed User Join Date: Jul 2003 Location: The Windy City Posts: 8,403	................. __________________ Build a Massive Traffic Network, Hands FREE, Totally Automated

01-25-2006, 10:44 PM	#8
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,851	They have a great 24/7 tech support as well really easy www.webair.com -->> scroll down blue button live support ..push it ..bam help __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work Last edited by Zuzana Designs; 01-25-2006 at 10:45 PM..

01-25-2006, 10:47 PM	#12
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	Seriously, contact their support. They can probably do a better job than Mike. I doubt Mike's working onsite this late anyways. Call or use their online support system. WG __________________ I play with Google.

01-25-2006, 10:38 PM	#2
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 93,575	Thats fucked up.... hope it works out someway somehow.

01-25-2006, 10:39 PM	#4
KMR Stitch I am cool Join Date: Jul 2003 Posts: 14,494	dramaaaaaaaaaaa

01-25-2006, 10:43 PM	#7
HorseShit Too lazy to set a custom title Join Date: Dec 2004 Posts: 17,513	I would bet money this person hasn't even called webair.

01-25-2006, 10:45 PM	#9
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Did you login and us the live support? did you even try to call i bet not because i just called and they answered the phone. FAKE DRAMA

01-25-2006, 10:45 PM	#10
BlueWire Confirmed User Join Date: Nov 2004 Posts: 4,628	Last I checked Mike wasnt the one who would be working on the servers at the datacenter anyways? Am I missing something. The correct people are in the right places. It sucks and if my server goes down i'll be pissed ...but coming on GFY to vent... ugggh

01-25-2006, 10:45 PM	#11
mkx Confirmed User Industry Role: Join Date: Nov 2003 Location: Toronto Posts: 4,001	interesting

01-25-2006, 10:53 PM	#13
BlueWire Confirmed User Join Date: Nov 2004 Posts: 4,628	I think you've picked a fight with the wrong guy if you want to get sympathy from this crowd Mike has never done us wrong

01-25-2006, 11:02 PM	#14
HorseShit Too lazy to set a custom title Join Date: Dec 2004 Posts: 17,513	end of thread

01-25-2006, 11:26 PM	#15
rdunn404 Confirmed User Industry Role: Join Date: Jan 2002 Posts: 999	Yeah, I gotta problem with my Windows XP and Bill Gates will not pick up his cellphone! What do I have to do to get some support around here!!!

01-25-2006, 11:30 PM	#16
Hunter_ST Confirmed User Join Date: Feb 2003 Location: Getting messy... Posts: 763	I just got off the phone with Bill Ford about my Mustang... at least he's around to help me. __________________ Splosh Cash Wet and Messy Fetish Program I hate to advocate drugs, alcohol, violence, or insanity to anyone, but they've always worked for me.

01-25-2006, 11:34 PM	#18
BrettJ ol' timer Industry Role: Join Date: Jan 2001 Location: Seattle WA Posts: 4,715	pretty funny responses...but if and big if.... if that is what mike said ... it's a horrible response from sales guy. the better response is "i'll call the support guys - make sure they have your contact number and they will call you as soon as it's back online and/or give you an update shortly as to what's going on with the boxes and how they are going to fix it. if you don't hear from them with in an hour - give me a call and i'll wake up and bug them" Lots of hosting companies out there ... webair is just one of them. if you need recommendations... it won't be hard to get some suggestions on this board

01-25-2006, 11:54 PM	#19
Tempest Too lazy to set a custom title Industry Role: Join Date: May 2004 Location: West Coast, Canada. Posts: 10,217	Why does everyone always assume that just because they have "great" support from a company that everyone else is getting the same support. That's funny.

01-26-2006, 12:05 AM	#21
drama Confirmed User Join Date: Jul 2004 Posts: 847	First off, I've been with webair for YEARS and unlink you trolls and your virtual accounts i have dedicated machines totalling over 2TB worth of storage. Second. I was getting a fast busy signal when i was trying to call their tech support. I couldnt get through. Now, while live support might be ok for you idiots who dont manage your own machines and cant figure out how to add a new virtual webserver without them holding your hands this problem was beyond anything tech telephone/live support could have handled. I know this because ive been with the for years. The only tech i trust to actually know what he is doing is sagi. And he is one of the main reasons i stay. I know if i break enough balls and my problems are being dealt with he will get on it and get shit done. Which he is. I spend a nice chunk of change with webair every month, probably 100x more than what your virtual troll users do. I expected mike to at the very least say "Let me get sagi in touch with you" and not for me to have to go out of my way and hunt him down. I surely didnt expect him to vanish for the night after telling me to email "[email protected]". Especially when he knows that my issues were beyond what those idiots could resolve. It's called taking care of your customer. Something Sagi is doing

01-26-2006, 12:08 AM	#22
European Lee Confirmed User Join Date: Dec 2002 Location: Daytona Beach Posts: 7,133	Id have to agree with you about Sagi, he is definately the only good thing Webair has going for them He was always prompt to reply to any support requests we had. Regards, Lee __________________ YOUR TRAFFIC IS SAFE WITH US - CONDOM CASH PUTTING THE GAY ADULT INDUSTRY ON YOUR PC!! AFFORDABLE 2257 COMPLIANT GAY + BI CONTENT

01-26-2006, 12:25 AM	#24
latinasojourn Confirmed User Join Date: Oct 2003 Posts: 3,191	true, Sagi, and Brian H. have been top notch for me.

01-26-2006, 12:29 AM	#25
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	Honestly though, I can't see myself going to Mike (or any owner) when a server crashes for the hopes of reaching support. I'd just go to support directly. I've dealt with brian and Sagi in support and both of them are quick and competant. Never had any problems otherwise with webair. WG __________________ I play with Google.

01-26-2006, 12:31 AM	#26
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet? WG __________________ I play with Google.

01-26-2006, 12:33 AM	#28
bdld $100,000 Join Date: Dec 2001 Posts: 11,452	that's BS, if your server is down, support should stay up all night to fix it. a client doesn't need to beg to have their site up

01-26-2006, 12:36 AM	#32
StickyGreen . Industry Role: Join Date: Oct 2003 Posts: 13,076	still hosting with webair? __________________ Refer Cam Girls and Take Home 10% of Everything They Make For Life

01-26-2006, 12:46 AM	#38
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Hope you get it up and running soon! If it turns uglier, NatNet will take care of you, help you move your sites, etc... http://www.natnet.com/ __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

01-26-2006, 12:55 AM	#42
drama Confirmed User Join Date: Jul 2004 Posts: 847	I'm not interested in other ISPs so dont bother pluggin them as it wont get you far. If i am going to change hosts i will shop around and not do it in a thread as such.. its just tacky.

01-26-2006, 12:56 AM	#43
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his.... __________________ Crypto HODLr Crypto mining Angel investor

01-26-2006, 12:57 AM	#44
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	hell, i call sagi on his cellphone at 3am to do things for my servers, and he's always right on top of it... __________________ Crypto HODLr Crypto mining Angel investor

01-26-2006, 01:41 AM	#46
Martin3 Confirmed User Join Date: Oct 2005 Location: Houston Posts: 1,529	The real problems will start when you try to cancel your webair account. Several phone calls and 2 months later if your lucky like me

01-26-2006, 01:50 AM	#47
Johny Traffic Confirmed User Join Date: Apr 2003 Posts: 5,461	Is Mike the tech support there now? Or the boss. Surely you would want to speak to tech support and not the boss(salesman) when you have a problem with your server? Being as though they have tech support working 24hours a day you havnt been exactly left in the lurch have you? Maybe your time would be better spent with tech support working on fixing your server than posting on GFY how a non tech person at webair has left you to deal with tech support over a tech issue __________________ hosted flv's, hosted galleries, morphing rss feeds, free content, free sites, hosted blog

01-26-2006, 01:54 AM	#48
Mr.Right - Banned For Life I guarantee it Join Date: May 2005 Posts: 18,314	Check Sig.

01-26-2006, 01:57 AM	#49
ffmihai keep walking... Industry Role: Join Date: Jun 2002 Posts: 7,177	that sucks but as i know they always have suport online 24/7 i always found someone there __________________

01-26-2006, 02:01 AM	#50
latinasojourn Confirmed User Join Date: Oct 2003 Posts: 3,191	truth is webair's main virtue is excellent connectivity at a good price. and pretty good reliability. but i empathize with "drama". because every single time i've had a problem with my boxes i've had to notify webair tech support and tell them my boxes were down. i run servers alive monitoring software---it pings my boxes every 2 minutes, and makes my cellphone ring if pings aren't returned. stone age monitoring technology that any good host should use---and yet every single time my boxes go down i have to notify the host that they are down. if webair could improve anything, it would be in-house monitoring.