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Originally Posted by drama
So, if you know the help you'll get from the telephone support/web support isnt going to be good enough and you cant seem to get a hold of anyone on ICQ then you would still not contact Mike?
I wish i was as loaded as you are 
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The situation of an irreparable operating system has happened to me before (not with webair though) and contacting the owner doesn't really help other than getting you a credit on your monthly bill, getting support to repair/restore the server is what you need.
WG