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pretty funny responses...but if and big if.... if that is what mike said ... it's a horrible response from sales guy.
the better response is "i'll call the support guys - make sure they have your contact number and they will call you as soon as it's back online and/or give you an update shortly as to what's going on with the boxes and how they are going to fix it. if you don't hear from them with in an hour - give me a call and i'll wake up and bug them"
Lots of hosting companies out there ... webair is just one of them. if you need recommendations... it won't be hard to get some suggestions on this board
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