I'm Getting Fucked In the Ass By My Cell Phone Company - GoFuckYourself.com

GTS Mark · 07-12-2005, 10:02 PM

So get this I bought phones approximately 8 months ago for my staff to use (5 cell phones) from telus under their "Mike" network. Basically the same thing as Nextel with the "beep beep" bullshit.

Anyways I was assured the phones would work in our area and since I am usually at work or at home I seldom used my phone. Well apparently the phones don't work worth shit up here and my guys basically gave up using them because of dropped calls, missed calls and bad reception. The phones work great in Toronto (45 minutes away from us) but not very well at all up here.

So I call Telus to ask them if we can switch over from the mike network over to their PCS network. I told them I would resign for another 3 year contract on the phones and pay for new phones. Well they tell me that I have to pay a cancellation fee of $1300 and then buy new phones + a new activation fee on the new phones. WTF!!!!

So anyways I told them that was ridiculous and it's there fault the phones don't work up here not mine. They said too bad you signed the contract and we can't guarantee service??!!

Well anyways I told them to go stick their phones up their ass and I am now stuck with a $1700 cancellation fee because I have 2 years left on my contract for the mike phones.

Anyways what an enormous amount of horseshit, I am going to have our CTO send the consumer affairs department a nasty letter and also see if we can get someone farther up the chain of command to handle our complaint. I mean what a bunch of bullshit, I kept on telling them I just wanted to get phones that would work I didn't want to cancel my service. I was paying $500+ a month for phones that no one was using because the phones would not work!! JEEEEESH!!!

Anyways rant over, I feel better now

DH

tony286 · 07-12-2005, 10:03 PM

Usa Today did a poll of all the industries in the USA the celluar is the lowest in customer satisfaction.

Juicy D. Links · 07-12-2005, 10:04 PM

Just telll em you know JDL from NY. They will take care of it.

xclusive · 07-12-2005, 10:05 PM

You were assured that the phones would work and they did not so I think that you should be able to get out of the contract for free as they did not hold up to thier end of the bargain. Talk to your lawyer about it.

GTS Mark · 07-12-2005, 10:05 PM

Quote:

Originally Posted by tony404

Usa Today did a poll of all the industries in the USA the celluar is the lowest in customer satisfaction.

yeah no shit man, the customer service person I was dealing with was a complete bitch to me and very confrontational... Not helpful in the slightest, kept trying to make the situation my fault LOL!

I told her to get her ass up to Orangeville and see if the fucking phone would work LOL!

DH

GTS Mark · 07-12-2005, 10:06 PM

Quote:

Originally Posted by xclusive

You were assured that the phones would work and they did not so I think that you should be able to get out of the contract for free as they did not hold up to thier end of the bargain. Talk to your lawyer about it.

Actually that is a good idea, I might just do that

DH

Sosa · 07-12-2005, 10:15 PM

damn, I would never lock myself into a 3 year contract on a phone. $500 for 5 phones seems like a lot also, hopefully you had a few others on that plan.

beemk · 07-12-2005, 10:17 PM

damn a cell phone company that caters to your sexual fetishes? only in canada.

canplayer · 07-12-2005, 10:18 PM

i hate cell phone companies. Their customer satisfaction sucks balls and their customer reps are all biatches.

Doctor Dre · 07-12-2005, 10:18 PM

Telus is the biggest pile of crap ever ... I have a 1000$ + bill with them too (about the same fucking situation ... phones weren't working proprely) ... but they never sent it to a real credit agency ... so I'm not paying it . if they do one day ... I guess I'l pay it asap but it dosen't show on my credit report

GTS Mark · 07-12-2005, 10:23 PM

Quote:

Originally Posted by beemk

damn a cell phone company that caters to your sexual fetishes? only in canada.

Hehe

DH

Doctor Dre · 07-12-2005, 10:31 PM

Just call like 10 times a day and ask to speak to a manager everytime ... I don't know if that's why but I aiin't got nothign on my credit report, and never got a phone call about a dept or anything ... They never told me they wrote it off thought .

They told me where it was supposed to work ... the fucking phone wasn't working in my own house ...

WiredGuy · 07-12-2005, 10:33 PM

File a report with the Better Business Bureau, it does take forever to get a resolution but it usually does end favourably.
WG

sexxxydesign.com · 07-12-2005, 10:36 PM

Cellphone companies suck all over the world.. i just got my bill... and they are charging me 150 dollars for a 17 minute call on international roaming from chile to the usa.. insane

Jman · 07-12-2005, 10:38 PM

Rent a plane for couple of hours that can carry a sign saying... "*&%%*^&$% Telus and there shitty phones."

Have it circle there head office in Toronto or where ever they are ;-)

WiredGuy · 07-12-2005, 10:39 PM

Quote:

Originally Posted by xxxeneizexxx

Cellphone companies suck all over the world.. i just got my bill... and they are charging me 150 dollars for a 17 minute call on international roaming from chile to the usa.. insane

That's nearly $10/minute?! Damn! I hope you got some good phone sex out of that call for that price.
WG

GTS Mark · 07-12-2005, 10:41 PM

Quote:

Originally Posted by JMan

Rent a plane for couple of hours that can carry a sign saying... "*&%%*^&$% Telus and there shitty phones."

Have it circle there head office in Toronto or where ever they are ;-)

LOL! That would be awesome!!!!

DH

StuartD · 07-12-2005, 10:46 PM

My favourite Telus move was when I had Telus Highspeed Internet... they suddenly introduced "Telus Spam Blocker" for just $4.95 a month.
Coincidently that month, my telus email address began getting bombarded with tons of spam of every kind you can imagine.

Funny since I've never given that address out to anyone.

DWB · 07-12-2005, 11:56 PM

For what it's worth my cell will not work in 1/2 of my house. I do not live in a rural area.

Trax · 07-13-2005, 12:25 AM

Quote:

Originally Posted by JMan

Rent a plane for couple of hours that can carry a sign saying... "*&%%*^&$% Telus and there shitty phones."

Have it circle there head office in Toronto or where ever they are ;-)

I LOVE that idea hehe

je_rome · 07-13-2005, 01:03 AM

i know how shitty cellphone companies are. i had an equal share of sentiments. they suck big time.

Robx · 07-13-2005, 03:34 AM

This really sucks. With only 3 companies to get a cell phone from in Canada, Telus sure treats it's mobile customers like they don't have any options.

It's not like we were asking to cancel the phones, get out of the contract, or even really reduce the monthly bill, we just wanted the phones to work like they said they would.

It's no wonder someone took the time to rearrange the letters in Telus and make some pretty new corporate logos.

FrankWhite · 07-13-2005, 03:38 AM

Quote:

Originally Posted by xclusive

You were assured that the phones would work and they did not so I think that you should be able to get out of the contract for free as they did not hold up to thier end of the bargain. Talk to your lawyer about it.

you can only get out of contract in the first 30 days which is your trial period, if you didnt, you are beat.

JFK · 07-13-2005, 03:50 AM

Quote:

Originally Posted by DrinkingLight

So get this I bought phones approximately 8 months ago for my staff to use (5 cell phones) from telus under their "Mike" network. Basically the same thing as Nextel with the "beep beep" bullshit.

Anyways I was assured the phones would work in our area and since I am usually at work or at home I seldom used my phone. Well apparently the phones don't work worth shit up here and my guys basically gave up using them because of dropped calls, missed calls and bad reception. The phones work great in Toronto (45 minutes away from us) but not very well at all up here.

So I call Telus to ask them if we can switch over from the mike network over to their PCS network. I told them I would resign for another 3 year contract on the phones and pay for new phones. Well they tell me that I have to pay a cancellation fee of $1300 and then buy new phones + a new activation fee on the new phones. WTF!!!!

So anyways I told them that was ridiculous and it's there fault the phones don't work up here not mine. They said too bad you signed the contract and we can't guarantee service??!!

Well anyways I told them to go stick their phones up their ass and I am now stuck with a $1700 cancellation fee because I have 2 years left on my contract for the mike phones.

Anyways what an enormous amount of horseshit, I am going to have our CTO send the consumer affairs department a nasty letter and also see if we can get someone farther up the chain of command to handle our complaint. I mean what a bunch of bullshit, I kept on telling them I just wanted to get phones that would work I didn't want to cancel my service. I was paying $500+ a month for phones that no one was using because the phones would not work!! JEEEEESH!!!

Anyways rant over, I feel better now

DH

Thake them to small Claims DH, I would and sue them for your initial outlay as well as anything you spent for service that you did not receive!! FUCK THEM

JFK · 07-13-2005, 03:52 AM

Quote:

Originally Posted by DrinkingLight

LOL! That would be awesome!!!!

DH

they are called "Sky Words" and they are up in your area......but try my first idea instead

ffmihai · 07-13-2005, 04:13 AM

DrinkingLight, same problem here. they charge 200 euros for each phone in the group to cancell the contract...and there are 10phones in the group.

Peaches · 07-13-2005, 05:17 AM

Quote:

Originally Posted by xclusive

You were assured that the phones would work and they did not so I think that you should be able to get out of the contract for free as they did not hold up to thier end of the bargain. Talk to your lawyer about it.

Unfortunately, the verbal assurances are worth the paper they are written on.

Every cell contract I've seen doesn't promise coverage. Hindsight being 20/20, the best thing to do is find a company that has a "trial" period (3-7 days) where you can tests the phones where you'll use them and return them if necessary.

I live in such a remote area that only Cingular will work here and I lucked out that we have a Cingular tower on the top of our mountain or that probably wouldn't work either, lol!

BuggyG · 07-13-2005, 07:05 AM

Quote:

Originally Posted by Doctor Dre

Telus is the biggest pile of crap ever ... I have a 1000$ + bill with them too (about the same fucking situation ... phones weren't working proprely) ... but they never sent it to a real credit agency ... so I'm not paying it . if they do one day ... I guess I'l pay it asap but it dosen't show on my credit report

hehehe get it sent to a collection agency.. and you'll get a better payment plan then with provider. PLUS!! the provider doesn't get all the $$$

they'll (provider) want everything up once in one.. max 2 payments.. agency will be happy to spread it out over 6months or longer

always nice to fuck the big companies that way

Ogix · 07-13-2005, 07:12 AM

i guess the word congrats wouldn't be right in this situation...

pawsregd · 07-13-2005, 08:00 AM

You can try this, sometimes it works if the accounting department are a bunch of morons. Write out a check to them for $1. Write on the back (in small print): When this check is cashed Telus agrees that all oustanding debt by me (put your full name or name of company) is paid in full.

Basic_man · 07-13-2005, 08:07 AM

Wow, that sucks big time !! Send them a bomb !

cool1 · 07-13-2005, 08:21 AM

Quote:

Originally Posted by pawsregd

You can try this, sometimes it works if the accounting department are a bunch of morons. Write out a check to them for $1. Write on the back (in small print): When this check is cashed Telus agrees that all oustanding debt by me (put your full name or name of company) is paid in full.

that is a good one, and would probably work.

Snake Doctor · 07-13-2005, 08:29 AM

That's fucked up DH.

If this had happened in the US, there are probably about 6 different government agencies you can call to try and get things handled when you're ripped off like that.

Not to mention I just wouldn't pay the cancel fee or the bill. I would notify them in writing, registered mail, of my intent to cancel the contract for a breach on their end.
When they put the account in collections you sue them to have the blemish removed from your credit, for your attorney fees, and for "damage to your reputation" for tarnishing your credit temporarily.

But that's just me.

Dalai lama · 07-13-2005, 08:34 AM

When I read that I'm pretty glad with my phone services here in Holland

dropped9 · 07-13-2005, 08:37 AM

I had the same shit happen with nextel. The service was fine. But at the end of my contract I wanted to cancel and switch carriers. Well they said I never signed a year contract and signed a 3 year. They wanted to charge me like 700 per phone to cancel it. which was all bullshit cause when i got the phones I used my credit and only had to sign for the year...

Anyways... I went all the way up to the regional manager and he flat out told me to shove it. He also was very aggressive and also said he was going to "ruin my credit"... in which I replied with "I am going to burn your house"....

what a shit storm I caused after that...

dropped9 · 07-13-2005, 08:38 AM

Now I use virginmobile prepaid... it fucking rocks... no roaming... always have a network... I love it...

virginia · 07-13-2005, 08:41 AM

I understand exactly what you are talking about. I bought the exact same phone as the guys in drinking hard's office. I bought mine for personal use thinking it would be useful and fun. All the fucking phone has caused me is headaches and missed calls. I use it for work as well as home use and I have no service even in the town of Orangeville. I called to complain and I got the run around. Then, of course, I drop my phone in a glass of beer and it no longer worked. I call telus since I had had the phone for a month and ask them what they can do for me since I had been a customer for over 6 years with them (ever since my first cell) and all of my family uses telus. i told them the situation with the phone and asked about a new one (free of course, or with a discount). I was told that it didn't matter and that I had to pay full price.

I had been very nice up to that point because I feel that most people would rather help out a nice person instead of a complete bitch. So anyway, no deal. They told me that i either buy a new phone or cancel my account. I signed up for 3 years just like mark and would have to pay $650 if I cancelled.

I freaked out at this point. Talked to a manager and told him my situation. He told me he would give me a $50 discount. But if I wanted to cancel I had to pay right away and they wouldn't take payments and they didn't want me as a customer anymore.

Well, I didn't get the discount. i bought the phone again cause I am stupid and the service still sux.
Telus is the worst company to work with and they don't care about their customers at all.
All I have been hearing lately is that they are terrible and not worth it.

07-12-2005, 10:02 PM	#1
GTS Mark Vrume Mark Industry Role: Join Date: Jan 2001 Location: Toronto, Canada Posts: 20,912	I'm Getting Fucked In the Ass By My Cell Phone Company So get this I bought phones approximately 8 months ago for my staff to use (5 cell phones) from telus under their "Mike" network. Basically the same thing as Nextel with the "beep beep" bullshit. Anyways I was assured the phones would work in our area and since I am usually at work or at home I seldom used my phone. Well apparently the phones don't work worth shit up here and my guys basically gave up using them because of dropped calls, missed calls and bad reception. The phones work great in Toronto (45 minutes away from us) but not very well at all up here. So I call Telus to ask them if we can switch over from the mike network over to their PCS network. I told them I would resign for another 3 year contract on the phones and pay for new phones. Well they tell me that I have to pay a cancellation fee of $1300 and then buy new phones + a new activation fee on the new phones. WTF!!!! So anyways I told them that was ridiculous and it's there fault the phones don't work up here not mine. They said too bad you signed the contract and we can't guarantee service??!! Well anyways I told them to go stick their phones up their ass and I am now stuck with a $1700 cancellation fee because I have 2 years left on my contract for the mike phones. Anyways what an enormous amount of horseshit, I am going to have our CTO send the consumer affairs department a nasty letter and also see if we can get someone farther up the chain of command to handle our complaint. I mean what a bunch of bullshit, I kept on telling them I just wanted to get phones that would work I didn't want to cancel my service. I was paying $500+ a month for phones that no one was using because the phones would not work!! JEEEEESH!!! Anyways rant over, I feel better now DH

07-12-2005, 10:05 PM	#4
xclusive Too lazy to set a custom title Join Date: Apr 2004 Location: Buffalo, NY Posts: 35,218	You were assured that the phones would work and they did not so I think that you should be able to get out of the contract for free as they did not hold up to thier end of the bargain. Talk to your lawyer about it. __________________ I support MediumPimpin.com / Shemp's Outlawtgp.com /

07-12-2005, 10:17 PM	#8
beemk CLICK HERE Industry Role: Join Date: Jan 2002 Posts: 20,829	damn a cell phone company that caters to your sexual fetishes? only in canada. __________________ I host with Vacares

07-12-2005, 10:18 PM	#9
canplayer Confirmed User Join Date: Oct 2004 Location: Cold North Posts: 557	i hate cell phone companies. Their customer satisfaction sucks balls and their customer reps are all biatches. __________________ Earn 35-50% at www.casinorevenueshare.com tony at crownvegas dot com icq 272-017-313

07-12-2005, 10:33 PM	#13
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	File a report with the Better Business Bureau, it does take forever to get a resolution but it usually does end favourably. WG __________________ I play with Google.

07-12-2005, 10:03 PM	#2
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	Usa Today did a poll of all the industries in the USA the celluar is the lowest in customer satisfaction.

07-12-2005, 10:04 PM	#3
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	Just telll em you know JDL from NY. They will take care of it.

07-12-2005, 10:15 PM	#7
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	damn, I would never lock myself into a 3 year contract on a phone. $500 for 5 phones seems like a lot also, hopefully you had a few others on that plan.

07-12-2005, 10:36 PM	#14
sexxxydesign.com Confirmed User Join Date: Feb 2005 Location: Argentina Posts: 1,281	Cellphone companies suck all over the world.. i just got my bill... and they are charging me 150 dollars for a 17 minute call on international roaming from chile to the usa.. insane __________________ Quality Adult Design www.sexxxydesign.com ICQ 322-815-380

07-12-2005, 10:38 PM	#15
Jman Too lazy to set a custom title Industry Role: Join Date: Sep 2003 Location: Canuckstikan Posts: 22,767	Rent a plane for couple of hours that can carry a sign saying... "&%%^&$% Telus and there shitty phones." Have it circle there head office in Toronto or where ever they are ;-) __________________ email: [email protected] Best AI Affiliate Program We also do WL at $0.00 upfront costs FantasyXXX.AI Teams: jean.francois.laverdiere TG: @jman1216

07-12-2005, 10:46 PM	#18
StuartD Sofa King Band Join Date: Jul 2002 Location: Outside the box Posts: 29,903	My favourite Telus move was when I had Telus Highspeed Internet... they suddenly introduced "Telus Spam Blocker" for just $4.95 a month. Coincidently that month, my telus email address began getting bombarded with tons of spam of every kind you can imagine. Funny since I've never given that address out to anyone. __________________ This is me on facebook This is me on twitter

07-12-2005, 11:56 PM	#19
DWB Registered User Industry Role: Join Date: Jul 2003 Location: Encrypted. Access denied. Posts: 31,779	For what it's worth my cell will not work in 1/2 of my house. I do not live in a rural area.

07-13-2005, 01:03 AM	#21
je_rome Confirmed User Join Date: Jul 2005 Posts: 6,846	i know how shitty cellphone companies are. i had an equal share of sentiments. they suck big time. __________________ Make money on any traffic. Join KlikRevenue.com Today!

07-13-2005, 03:34 AM	#22
Robx Confirmed User Join Date: Nov 2004 Location: The middle of nowhere Posts: 357	This really sucks. With only 3 companies to get a cell phone from in Canada, Telus sure treats it's mobile customers like they don't have any options. It's not like we were asking to cancel the phones, get out of the contract, or even really reduce the monthly bill, we just wanted the phones to work like they said they would. It's no wonder someone took the time to rearrange the letters in Telus and make some pretty new corporate logos. __________________ Contact Us About Getting Your Paysites Exposed To Millions Of People On The Peer To Peer Networks! ICQ 124-249-781

07-13-2005, 04:13 AM	#26
ffmihai keep walking... Industry Role: Join Date: Jun 2002 Posts: 7,177	DrinkingLight, same problem here. they charge 200 euros for each phone in the group to cancell the contract...and there are 10phones in the group. __________________

07-13-2005, 07:12 AM	#29
Ogix Registered User Join Date: Feb 2005 Location: Banned Posts: 1,025	i guess the word congrats wouldn't be right in this situation...

07-13-2005, 08:00 AM	#30
pawsregd Confirmed User Join Date: Jun 2005 Location: Montreal eh Posts: 2,290	You can try this, sometimes it works if the accounting department are a bunch of morons. Write out a check to them for $1. Write on the back (in small print): When this check is cashed Telus agrees that all oustanding debt by me (put your full name or name of company) is paid in full.

07-13-2005, 08:07 AM	#31
Basic_man Programming King Pin Industry Role: Join Date: Oct 2003 Location: Montreal Posts: 27,360	Wow, that sucks big time !! Send them a bomb ! __________________ UUGallery Builder - automated photo/video gallery plugin for Wordpress! Stop looking! Checkout Naked Hosting, online since 1999 !

07-13-2005, 08:29 AM	#33
Snake Doctor I'm Lenny2 Bitch Join Date: Mar 2001 Location: On top of my soapbox Posts: 13,449	That's fucked up DH. If this had happened in the US, there are probably about 6 different government agencies you can call to try and get things handled when you're ripped off like that. Not to mention I just wouldn't pay the cancel fee or the bill. I would notify them in writing, registered mail, of my intent to cancel the contract for a breach on their end. When they put the account in collections you sue them to have the blemish removed from your credit, for your attorney fees, and for "damage to your reputation" for tarnishing your credit temporarily. But that's just me. __________________ sig too big

07-13-2005, 08:34 AM	#34
Dalai lama Strength and Honor Join Date: Jul 2004 Location: Europe Posts: 16,540	When I read that I'm pretty glad with my phone services here in Holland __________________ A program you can trust. Gallerybooster Run multiply TGPs of 1 script

07-13-2005, 08:37 AM	#35
dropped9 Registered User Industry Role: Join Date: Jan 2001 Location: Your moms box Posts: 26,727	I had the same shit happen with nextel. The service was fine. But at the end of my contract I wanted to cancel and switch carriers. Well they said I never signed a year contract and signed a 3 year. They wanted to charge me like 700 per phone to cancel it. which was all bullshit cause when i got the phones I used my credit and only had to sign for the year... Anyways... I went all the way up to the regional manager and he flat out told me to shove it. He also was very aggressive and also said he was going to "ruin my credit"... in which I replied with "I am going to burn your house".... what a shit storm I caused after that...

07-13-2005, 08:38 AM	#36
dropped9 Registered User Industry Role: Join Date: Jan 2001 Location: Your moms box Posts: 26,727	Now I use virginmobile prepaid... it fucking rocks... no roaming... always have a network... I love it...

07-13-2005, 08:41 AM	#37
virginia Registered User Join Date: Apr 2005 Posts: 21	I understand exactly what you are talking about. I bought the exact same phone as the guys in drinking hard's office. I bought mine for personal use thinking it would be useful and fun. All the fucking phone has caused me is headaches and missed calls. I use it for work as well as home use and I have no service even in the town of Orangeville. I called to complain and I got the run around. Then, of course, I drop my phone in a glass of beer and it no longer worked. I call telus since I had had the phone for a month and ask them what they can do for me since I had been a customer for over 6 years with them (ever since my first cell) and all of my family uses telus. i told them the situation with the phone and asked about a new one (free of course, or with a discount). I was told that it didn't matter and that I had to pay full price. I had been very nice up to that point because I feel that most people would rather help out a nice person instead of a complete bitch. So anyway, no deal. They told me that i either buy a new phone or cancel my account. I signed up for 3 years just like mark and would have to pay $650 if I cancelled. I freaked out at this point. Talked to a manager and told him my situation. He told me he would give me a $50 discount. But if I wanted to cancel I had to pay right away and they wouldn't take payments and they didn't want me as a customer anymore. Well, I didn't get the discount. i bought the phone again cause I am stupid and the service still sux. Telus is the worst company to work with and they don't care about their customers at all. All I have been hearing lately is that they are terrible and not worth it. __________________