So get this I bought phones approximately 8 months ago for my staff to use (5 cell phones) from telus under their "Mike" network. Basically the same thing as Nextel with the "beep beep" bullshit.
Anyways I was assured the phones would work in our area and since I am usually at work or at home I seldom used my phone. Well apparently the phones don't work worth shit up here and my guys basically gave up using them because of dropped calls, missed calls and bad reception. The phones work great in Toronto (45 minutes away from us) but not very well at all up here.
So I call Telus to ask them if we can switch over from the mike network over to their PCS network. I told them I would resign for another 3 year contract on the phones and pay for new phones. Well they tell me that I have to pay a cancellation fee of $1300 and then buy new phones + a new activation fee on the new phones. WTF!!!!
So anyways I told them that was ridiculous and it's there fault the phones don't work up here not mine. They said too bad you signed the contract and we can't guarantee service??!!
Well anyways I told them to go stick their phones up their ass and I am now stuck with a $1700 cancellation fee because I have 2 years left on my contract for the mike phones.
Anyways what an enormous amount of horseshit, I am going to have our CTO send the consumer affairs department a nasty letter and also see if we can get someone farther up the chain of command to handle our complaint. I mean what a bunch of bullshit, I kept on telling them I just wanted to get phones that would work I didn't want to cancel my service. I was paying $500+ a month for phones that no one was using because the phones would not work!! JEEEEESH!!!
Anyways rant over, I feel better now
DH