![]() |
![]() |
![]() |
||||
Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
![]() ![]() |
|
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
|
Thread Tools |
![]() |
#1 |
Confirmed User
Industry Role:
Join Date: Nov 2003
Location: Sunporno.com
Posts: 346
|
My Experience with RealityCheckNetwork
RCN was recommended to me by a friend and since I've been looking to buy a dedicated server with quality hosting I decided to give them a try.
I got on icq with their sales rep and said about my budget and got offered a server on that budget. Everything seemed so fine, knowing they offer fully managed support on all of their hosting plans. My content and TGP sites got transferred from the old hosting and I changed NS info for the domain and cancelled the old hosting. There we go. I had icq support while moving, then after I switched it disappeared. My first question was - what's going on? I'm even not fully configured on my server. The reply was like: you're not a managed customer, if you want support then go and purchase support package and will only be supported via email in a "timely" manner. That was a news for me. So I received a unmanaged server for pretty high price for unmanaged servers. And recently been suggested by zagi@RCN to move to another good host. My current problem is that 15 hours ago I requested a password change to my server via email and 12 hours ago it has been completed (it took 3 hours to change a pass - talking about support in a timely manner), and the problem is that I never received that NEW password. So in the past 12 hours I've been trying to contact via email/icq with their support, but it appears I'm on a complete ignore. They don't reply on icq and even via email. I can't access my server. I have asked a guy who's customer with them to send a message to them, and they got back to him, so I confirmed I'm on a total ignore now. Now ask me why do I feel so bad. If you don't know me, perhaps you heard about sites I run like: sunporno.com, two-lips.com, twilightsex.com and a number of others.
__________________
I will buy your established site (adult or mainstream). PM me |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#2 |
Bon temps!
Join Date: Feb 2003
Location: down yonder
Posts: 14,194
|
Geeze, even a 5 buck a month virtual hosting account comes with support
![]()
__________________
. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#3 |
Confirmed User
Industry Role:
Join Date: May 2003
Location: Office, as usual
Posts: 1,753
|
Thats a bummer...
Happened to me with another reputable company too. I wouldn't be calling names tho'.. But switched to serverprovider.com and support was there when I needed it. And they got a kick ass control panel there, with all the possible options you can think off. Its been about 5 days now and not a single problem. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#4 | |
Confirmed User
Industry Role:
Join Date: May 2003
Location: Office, as usual
Posts: 1,753
|
Quote:
But on another side.. If they told him that he is getting a managed account, how come he didn't? I'd fucking fire that sales rep who did that dirty trick to a customer. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#5 |
<&(©¿©)&>
Industry Role:
Join Date: Jul 2002
Location: Chicago
Posts: 47,882
|
pretty f'ed up... :-/
__________________
Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager ![]() Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#6 |
Join Date: Nov 2002
Posts: 2,174
|
they are getting kinda sloppy recently. but isn't that the same with (almost) every host when it grows bigger?
__________________
![]() |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#7 |
Confirmed User
Join Date: Feb 2003
Posts: 6,040
|
I've been using RCN for awhile and always been VERY happy with their support, but I'll admit, sometimes you just need to call them to get things going quickly: (866) RCN - HOST :: (866) 726 4678
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#8 |
Confirmed User
Industry Role:
Join Date: Nov 2003
Location: Sunporno.com
Posts: 346
|
Their sales manager talks pretty rude and not willing to negotiate. Does it show they have too many customers now ?
__________________
I will buy your established site (adult or mainstream). PM me |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#9 | |
Too lazy to set a custom title
Join Date: Dec 2004
Location: Vancouver
Posts: 18,638
|
Quote:
i'm getting a lot of complaints about the speed of my forum, and they wont adress this issue..... i am almost at the point of switching over to someone else...
__________________
I like turtles. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#10 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
We are on top of this ...
We have all logs to prove our case. Let's see if they make an official reply here. This can become very interesting ... |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#11 |
Confirmed User
Join Date: Mar 2004
Location: --------Europe-------
Posts: 5,725
|
they host my sites too, makes me contemplative
__________________
ICQ: 52410619 |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#12 | |
Confirmed User
Industry Role:
Join Date: Dec 2002
Location: Mallorca - Nottingham
Posts: 5,176
|
Quote:
![]()
__________________
See sig... |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#13 |
Too lazy to set a custom title
Join Date: Jul 2002
Posts: 40,377
|
Reality Check Network = Donnie Gangsta = SignUp 4 Cash ?
__________________
I don't use ICQ anymore. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#14 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
Look we pay our bills on time every time ... NOBODY can tell otherwise.
We just like to receive what we paid for. If they like us to move because zagi don't likes the deal Moisey made with us then he will have to pay us for the lost time (move to RCN after we made a deal, and the move out again, included TM3 move fees etc ...) and repay us the bill we allready paid. We have a business to run here not a childgarden. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#15 |
Too lazy to set a custom title
Join Date: Aug 2001
Location: The Netherlands
Posts: 13,723
|
Good luck sir, I like your sites, very nice quality.
When your budget is better, take a look at www.isprime.com DO a search for them, only good posts about them. Not the cheapest, but no hidden costs, like you experience now.. And FAST support, all issues within minutes... Good luck fixing it tho Andre
__________________
Questions? ICQ: 125184542 |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#16 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
O well let's see IF they reply ...
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#17 | |
Strength and Honor
Join Date: Jul 2004
Location: Europe
Posts: 16,540
|
Quote:
No i dont think so.. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#18 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
![]() |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#19 |
Confirmed User
Join Date: Jan 2004
Location: Vienna, Austria
Posts: 648
|
somehow I did not trust this company from the beginning, it was just another misgiving
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#20 |
sell me your banners
Industry Role:
Join Date: Dec 2003
Location: on the tubes
Posts: 12,931
|
I haven't had any bad experience with RCN at all. Ben is always there to help me out and otherwise support is on ICQ 24/7. I understand hosting troubles can be frustrating so I hope it gets solved soon.
I'm not a big client at all and RCN takes great care of me so I'm wondering why they would treat you guys so badly.
__________________
Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here! |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#21 | |
Programming King Pin
Industry Role:
Join Date: Oct 2003
Location: Montreal
Posts: 27,360
|
Quote:
![]()
__________________
UUGallery Builder - automated photo/video gallery plugin for Wordpress! ![]() ![]() ![]() ![]() |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#22 |
Is on the 1
Industry Role:
Join Date: Sep 2002
Location: Philly Burbs
Posts: 4,996
|
Ive been with RealityCheck since its founding and never had a problem with dealing with any of their staff for issues. I've known the guys for years and you arent going to find a better tech that knows their shit inside and out.
Each person has a different view on what they see. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#23 | |
Too lazy to set a custom title
Join Date: Jul 2002
Posts: 40,377
|
Quote:
__________________
I don't use ICQ anymore. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#24 |
Confirmed User
Industry Role:
Join Date: Aug 2001
Location: Beach
Posts: 5,281
|
Although I do not use the tech support often I never had a bad experience with RCN.
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#25 |
Confirmed User
Join Date: Mar 2002
Location: NY
Posts: 4,994
|
Our sales reps have discussed this matter with design and we thought we had reached an understanding. We believe in our service and we have plenty of satisfied customers, however if design is unsatisfied we will offer him a full refund, even though he has pushed traffic for the month.
Moisey Reality Check Network |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#26 |
See sig. Join Epic Cash.
Join Date: Oct 2002
Location: Montreal, Quebec. ICQ: 214702014
Posts: 22,366
|
Threads like this make me happy I host with Phatservers
![]()
__________________
![]() Bad Girl Bucks - 50% Revshare through CCBill. Promote BrandyDDD, Pixie's Pillows, Action Allie and more! Phoenix Forum Pics | Webmaster Access Montreal pics email: psyko514(a)gmail.com | icq: 214-702-014 |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#27 | |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
Quote:
Is that what you call "Reaching an understanding" ?? Moisey, at the start you made a deal with design. yes or no? You never mentioned that no support was included in the deal. yes or no? ALL your packages have it ... Now take your responsibility and just do what you agreed ... that means ICQ support included. And please don't start that shit about only mail support ... it took 14 hour to change a simple password when we asked thru mail. So cut the bullshit and just do what we agreed. If not ... just a refund will not be enough ... we have other costs like TM3 move fees etc ... If you made a mistake and made a deal your boss doesn't like, well that's your problem not ours. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#28 | |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
Quote:
What you just told here is that even a f*cking virtual account has icq support there. We talk about a dedicated server here dude, and no icq support included ?? It's like you ask a BMW dealer for a good price ... he cuts a few dollars and when the car is ready for delivery you see there is no f*cking engine in the car ?????????? This is bullsh*t and they now it ... |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#29 |
Confirmed User
Join Date: Aug 2001
Location: Canada
Posts: 4,534
|
and I was thinking of moving some sites over to RCN...maybe I should rethink that.
__________________
Buy & Sell Ads on The Most Sexy Advertising Network on the Planet |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#30 | |
See sig. Join Epic Cash.
Join Date: Oct 2002
Location: Montreal, Quebec. ICQ: 214702014
Posts: 22,366
|
Quote:
__________________
![]() Bad Girl Bucks - 50% Revshare through CCBill. Promote BrandyDDD, Pixie's Pillows, Action Allie and more! Phoenix Forum Pics | Webmaster Access Montreal pics email: psyko514(a)gmail.com | icq: 214-702-014 |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#31 |
Confirmed User
Join Date: Dec 2003
Posts: 1,118
|
Just try ISPrime - i'm always good with their services
__________________
high design. high creative. adultcreative |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#32 |
CLICK HERE
Industry Role:
Join Date: Jan 2002
Posts: 20,829
|
thats very strange, i have had nothing but great support from them. ive had some pretty weird request and they handled them no problem. they also have a very fast support ticket system.
__________________
I host with Vacares |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#33 |
Confirmed User
Join Date: Aug 2004
Location: Arizona
Posts: 344
|
Well, I guess I need to look for someone else to use as well...
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#34 |
Confirmed User
Join Date: Aug 2001
Location: Denmark
Posts: 3,318
|
Thank God I didn't move 4 bigger TGPs to them. I really hate those horror stories.
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#35 |
Confirmed User
Join Date: Mar 2002
Location: NY
Posts: 4,994
|
We have tried to discuss this matter privately with the customer but he has refused to act in a professional matter, he acted hastily and did not attempt to resolve this matter.
Initially the client was offered a discounted rate on his server, and he was happy to accept. We then proceeded to transfer his sites, showing that he did receive a managed server and support. We got him setup, and he has since updated his DNS and is pushing traffic for well over two weeks. He could not make up his mind on what he needed done and would constantly barrage support with duplicate requests and a ungraceful attitude. This prompted us to remove managed services from his account to protect our employees. We offered him an option to receive support but for a fee, as his requests were extraneous over any other customer. We feel justified in requesting additional service revenue from this client as he was given a special deal. At this time, we have come to a conclusion and will be refunding him $400 for dedicated server fees $100 for trade script fees This is strictly a business decision and unfortunately we were unable to come to an agreement with this client in particular. Moisey Reality Check Network |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#36 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
You tried to discuss it privately with the client?
Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way. We asked for a nice rate and you gave one ... managed service icq support included. Yes or no? It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about ![]() Do you think we need support if all is okay? Then you started to ignore us and then the bullshit started. Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs. This is a some of the icq conversation ... 23:58] zagi @ RCN: hi [23:58] design: hi [23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service [23:58] design: go ahead [23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that [00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more [00:00] design: sounds like you're ready to let me go [00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases [00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server. [00:03] design: this is why I tried to deal [00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400 [00:03] design: and asked for good price. [00:03] zagi @ RCN: we can't support your infrastructure currently [00:06] zagi @ RCN: i think your best bet is to switch to another good host [00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps [00:07] zagi @ RCN: you can continue to email us [email protected] [00:08] design: how much is managed solution, sir. [00:09] design: how so? [00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution [00:10] design: please talk more nicely to me. im still your customer duud [00:11] zagi @ RCN: ok i hope i didn't say anything bad [00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request [00:11] design: no, but you didn't reply on my question. [00:12] zagi @ RCN: the support package for ICQ is $150/month [00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport [00:16] design: hello ? [00:21] zagi @ RCN: yes [00:21] zagi @ RCN: it supports ICQ [00:22] design: so will it cost more expensive for me ? [00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate [00:40] design: are you RCN sales rep ? [00:50] design: ? [00:56] zagi @ RCN: yes [00:56] zagi @ RCN: im a manager So this is how it goes at RCN ... You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy. They move your pages (very nice of them actually) Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks. So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?) From there shit started ... So don't act like an angel here ... I have you on ICQ now, let's see if we can settle this ... |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#37 | |
Confirmed User
Industry Role:
Join Date: Aug 2001
Location: Beach
Posts: 5,281
|
Quote:
|
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#39 | |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
Quote:
![]() Some of you are really something, do you actually know what you talking about? ![]() We have lots of servers on other locations dude ... the way they (RCN) act is very new to us. |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#40 | |
Die With Your Boots On
Join Date: Oct 2003
Location: Hawaii
Posts: 22,872
|
Quote:
![]()
__________________
![]() |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#41 | |
Die With Your Boots On
Join Date: Oct 2003
Location: Hawaii
Posts: 22,872
|
Quote:
__________________
![]() |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#42 | |
Confirmed User
Industry Role:
Join Date: Aug 2001
Location: Beach
Posts: 5,281
|
Quote:
|
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#43 |
Grrrrrrrrr
Industry Role:
Join Date: Oct 2002
Location: Dreamland
Posts: 4,974
|
I hosted with RCN since 2003 and I have NEVER had a problem with them as you're stating that they were rude. I disagree that they were being rude, and I do think they were trying to be as professional as you allowed them to be, according to your ICQ message.
I WILL say this though...a few days ago I decided to move my sites to another company BECAUSE last week they decided to change my plan as well, and charge me a lot of extra fees, which they just all of a sudden tacked on. Now, once they found out I was moving...they called me last night and said they had removed the fees and had some problems with updating their stuff...so the plans got screwed up. If I had not paid 200.00 to move my sites already, I would have stayed with them, despite someones screw up. They've always been very nice to me on ICQ and pretty much took care of any issues I had right away. So all in all in 2 years I've had only one issue with them...and because of the way it was handled...I decided to move my sites. I felt it was unprofessional what they did, without warning me...but I also understand it was a mistake, but what's done is done. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#44 | |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
|
Quote:
LikeWHOA! |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#45 | |
Confirmed User
Join Date: Jan 2002
Location: Mountains of Western North Carolina.
Posts: 4,027
|
Quote:
|
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#46 | |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
|
Quote:
Really? Who knew? |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#47 | |
Confirmed User
Join Date: Jan 2002
Location: Mountains of Western North Carolina.
Posts: 4,027
|
Quote:
![]() http://gofuckyourself.com/showthread.php?t=140354&highlight=realitychecknetw ork |
|
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#48 |
Traffic
Industry Role:
Join Date: Nov 2004
Location: In heaven
Posts: 670
|
Maybe it's time we go isprime ...
(Damn isn't that a nice slogan) |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#49 |
Too lazy to set a custom title
Join Date: Dec 2004
Location: Vancouver
Posts: 18,638
|
couple of weeks ago they added 6.50 to my account for going over my 10 meg limit in each email account for each of my 10 domains.....
when i looked.. i had like 10 kilobites worth of emails in each.... i messaged them and they said "oh sorry.. was some kind of error... and were like... we'll take it off of next months bill" ... obviously i was going to stick with them for longer then 1 month... but when you fuck up like that.. you refund it right away.... no matter what.. its like going into a pizza place... ordering food.. with 2 slices missing... and they are like... oh.... come back next time u buy a pizza.. we'll throw in the extra slices... they also disabled my option to add ftp users to my account... and that caused a lot of headache because it delayed my web developement on one of my projects...
__________________
I like turtles. |
![]() |
![]() ![]() ![]() ![]() ![]() |
![]() |
#50 | |
Too lazy to set a custom title
Join Date: Aug 2001
Location: The Netherlands
Posts: 13,723
|
Quote:
![]()
__________________
Questions? ICQ: 125184542 |
|
![]() |
![]() ![]() ![]() ![]() ![]() |