My Experience with RealityCheckNetwork - GoFuckYourself.com

design · 02-04-2005, 02:48 AM

RCN was recommended to me by a friend and since I've been looking to buy a dedicated server with quality hosting I decided to give them a try.
I got on icq with their sales rep and said about my budget and got offered a server on that budget. Everything seemed so fine, knowing they offer fully managed

support on all of their hosting plans.

My content and TGP sites got transferred from the old hosting and I changed NS info for the domain and cancelled the old hosting.

There we go. I had icq support while moving, then after I switched it disappeared. My first question was - what's going on? I'm even not fully configured on my

server. The reply was like: you're not a managed customer, if you want support then go and purchase support package and will only be supported via email in a

"timely" manner. That was a news for me.

So I received a unmanaged server for pretty high price for unmanaged servers. And recently been suggested by zagi@RCN to move to another good host.

My current problem is that 15 hours ago I requested a password change to my server via email and 12 hours ago it has been completed (it took 3 hours to change a

pass - talking about support in a timely manner), and the problem is that I never received that NEW password. So in the past 12 hours I've been trying to contact via

email/icq with their support, but it appears I'm on a complete ignore.

They don't reply on icq and even via email. I can't access my server.

I have asked a guy who's customer with them to send a message to them, and they got back to him, so I confirmed I'm on a total ignore now.

Now ask me why do I feel so bad.

If you don't know me, perhaps you heard about sites I run like: sunporno.com, two-lips.com, twilightsex.com and a number of others.

mardigras · 02-04-2005, 02:53 AM

Geeze, even a 5 buck a month virtual hosting account comes with support

shima · 02-04-2005, 02:53 AM

Thats a bummer...
Happened to me with another reputable company too. I wouldn't be calling names tho'..

But switched to serverprovider.com and support was there when I needed it. And they got a kick ass control panel there, with all the possible options you can think off. Its been about 5 days now and not a single problem.

shima · 02-04-2005, 02:56 AM

Quote:

Originally Posted by mardigras

Geeze, even a 5 buck a month virtual hosting account comes with support

on side I agree with you, you get what you pay for.
But on another side.. If they told him that he is getting a managed account, how come he didn't? I'd fucking fire that sales rep who did that dirty trick to a customer.

woj · 02-04-2005, 03:04 AM

pretty f'ed up... :-/

nastyking · 02-04-2005, 03:07 AM

they are getting kinda sloppy recently. but isn't that the same with (almost) every host when it grows bigger?

jawanda · 02-04-2005, 03:14 AM

I've been using RCN for awhile and always been VERY happy with their support, but I'll admit, sometimes you just need to call them to get things going quickly: (866) RCN - HOST :: (866) 726 4678

design · 02-04-2005, 03:44 AM

Their sales manager talks pretty rude and not willing to negotiate. Does it show they have too many customers now ?

sonofsam · 02-04-2005, 03:46 AM

Quote:

Originally Posted by design

Their sales manager talks pretty rude and not willing to negotiate. Does it show they have too many customers now ?

i'm getting a lot of complaints about my server being slow.. and a rep contacted me on icq talking to me about it.. but he wouldn't authorize me.. and then started ignoring me...

i'm getting a lot of complaints about the speed of my forum, and they wont adress this issue.....

i am almost at the point of switching over to someone else...

Trade_Monkey · 02-04-2005, 06:19 AM

We are on top of this ...

We have all logs to prove our case. Let's see if they make an official reply here.
This can become very interesting ...

Goose · 02-04-2005, 06:27 AM

they host my sites too, makes me contemplative

SGS · 02-04-2005, 06:29 AM

Quote:

Originally Posted by sonofsam

i am almost at the point of switching over to someone else...

Almost?????? What else do they need to do?

polish_aristocrat · 02-04-2005, 06:32 AM

Reality Check Network = Donnie Gangsta = SignUp 4 Cash ?

Trade_Monkey · 02-04-2005, 06:39 AM

Look we pay our bills on time every time ... NOBODY can tell otherwise.

We just like to receive what we paid for.
If they like us to move because zagi don't likes the deal Moisey made with us then he will have to pay us for the lost time (move to RCN after we made a deal, and the move out again, included TM3 move fees etc ...) and repay us the bill we allready paid.

We have a business to run here not a childgarden.

justsexxx · 02-04-2005, 06:54 AM

Good luck sir, I like your sites, very nice quality.

When your budget is better, take a look at www.isprime.com DO a search for them, only good posts about them.

Not the cheapest, but no hidden costs, like you experience now..

And FAST support, all issues within minutes...

Good luck fixing it tho

Andre

Trade_Monkey · 02-04-2005, 07:45 AM

O well let's see IF they reply ...

Dalai lama · 02-04-2005, 07:48 AM

Quote:

Originally Posted by polish_aristocrat

Reality Check Network = Donnie Gangsta = SignUp 4 Cash ?

No i dont think so..

Trade_Monkey · 02-04-2005, 08:23 AM

Just looking if they allready replied ...

maddox · 02-04-2005, 08:38 AM

somehow I did not trust this company from the beginning, it was just another misgiving

pradaboy · 02-04-2005, 09:06 AM

I haven't had any bad experience with RCN at all. Ben is always there to help me out and otherwise support is on ICQ 24/7. I understand hosting troubles can be frustrating so I hope it gets solved soon.

I'm not a big client at all and RCN takes great care of me so I'm wondering why they would treat you guys so badly.

Basic_man · 02-04-2005, 09:20 AM

Quote:

Originally Posted by mardigras

Geeze, even a 5 buck a month virtual hosting account comes with support

Right, I've been with them for MONTHS now, running on virtual account, and support was always good

Herb Kornfield · 02-04-2005, 09:33 AM

Ive been with RealityCheck since its founding and never had a problem with dealing with any of their staff for issues. I've known the guys for years and you arent going to find a better tech that knows their shit inside and out.

Each person has a different view on what they see.

polish_aristocrat · 02-04-2005, 09:34 AM

Quote:

Originally Posted by Dalai lama

No i dont think so..

ah ok that was Reflected Networks or Reflected.net

cosis · 02-04-2005, 09:36 AM

Although I do not use the tech support often I never had a bad experience with RCN.

liquidmoe · 02-04-2005, 09:50 AM

Our sales reps have discussed this matter with design and we thought we had reached an understanding. We believe in our service and we have plenty of satisfied customers, however if design is unsatisfied we will offer him a full refund, even though he has pushed traffic for the month.

Moisey
Reality Check Network

psyko514 · 02-04-2005, 09:58 AM

Threads like this make me happy I host with Phatservers

Trade_Monkey · 02-04-2005, 10:27 AM

Quote:

Originally Posted by liquidmoe

Our sales reps have discussed this matter with design and we thought we had reached an understanding. We believe in our service and we have plenty of satisfied customers, however if design is unsatisfied we will offer him a full refund, even though he has pushed traffic for the month.

Moisey
Reality Check Network

Reaching an understanding? you mean that you told like some dictators that we have to pay extra for support or find another host.
Is that what you call "Reaching an understanding" ??

Moisey, at the start you made a deal with design. yes or no?
You never mentioned that no support was included in the deal. yes or no?
ALL your packages have it ...

Now take your responsibility and just do what you agreed ... that means ICQ support included. And please don't start that shit about only mail support ... it took 14 hour to change a simple password when we asked thru mail.

So cut the bullshit and just do what we agreed.

If not ... just a refund will not be enough ... we have other costs like TM3 move fees etc ... If you made a mistake and made a deal your boss doesn't like, well that's your problem not ours.

Trade_Monkey · 02-04-2005, 10:35 AM

Quote:

Originally Posted by Basic_man

Right, I've been with them for MONTHS now, running on virtual account, and support was always good

Cut the bullsit man ...

What you just told here is that even a f*cking virtual account has icq support there.

We talk about a dedicated server here dude, and no icq support included ??

It's like you ask a BMW dealer for a good price ... he cuts a few dollars and when the car is ready for delivery you see there is no f*cking engine in the car ??????????

This is bullsh*t and they now it ...

Strife · 02-04-2005, 10:49 AM

and I was thinking of moving some sites over to RCN...maybe I should rethink that.

psyko514 · 02-04-2005, 10:52 AM

Quote:

Originally Posted by Trade_Monkey

Cut the bullsit man ...

What you just told here is that even a f*cking virtual account has icq support there.

We talk about a dedicated server here dude, and no icq support included ??

It's like you ask a BMW dealer for a good price ... he cuts a few dollars and when the car is ready for delivery you see there is no f*cking engine in the car ??????????

This is bullsh*t and they now it ...

Why are you censoring yourself on a board called Go Fuck Yourself?

ChewbaCreative · 02-04-2005, 10:54 AM

Just try ISPrime - i'm always good with their services

beemk · 02-04-2005, 11:00 AM

thats very strange, i have had nothing but great support from them. ive had some pretty weird request and they handled them no problem. they also have a very fast support ticket system.

siva350 · 02-04-2005, 11:04 AM

Well, I guess I need to look for someone else to use as well...

DaLord · 02-04-2005, 11:06 AM

Thank God I didn't move 4 bigger TGPs to them. I really hate those horror stories.

liquidmoe · 02-04-2005, 11:12 AM

We have tried to discuss this matter privately with the customer but he has refused to act in a professional matter, he acted hastily and did not attempt to resolve this matter.

Initially the client was offered a discounted rate on his server, and he was happy to accept. We then proceeded to transfer his sites, showing that he did receive a managed server and support. We got him setup, and he has since updated his DNS and is pushing traffic for well over two weeks.

He could not make up his mind on what he needed done and would constantly barrage support with duplicate requests and a ungraceful attitude. This prompted us to remove managed services from his account to protect our employees.

We offered him an option to receive support but for a fee, as his requests were extraneous over any other customer. We feel justified in requesting additional service revenue from this client as he was given a special deal.

At this time, we have come to a conclusion and will be refunding him
$400 for dedicated server fees
$100 for trade script fees

This is strictly a business decision and unfortunately we were unable to come to an agreement with this client in particular.

Moisey
Reality Check Network

Trade_Monkey · 02-04-2005, 11:41 AM

You tried to discuss it privately with the client?

Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way.

We asked for a nice rate and you gave one ... managed service icq support included. Yes or no?

It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about

Do you think we need support if all is okay?

Then you started to ignore us and then the bullshit started.
Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs.

This is a some of the icq conversation ...

23:58] zagi @ RCN: hi
[23:58] design: hi
[23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service
[23:58] design: go ahead
[23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that
[00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more
[00:00] design: sounds like you're ready to let me go
[00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases
[00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server.
[00:03] design: this is why I tried to deal
[00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400
[00:03] design: and asked for good price.
[00:03] zagi @ RCN: we can't support your infrastructure currently
[00:06] zagi @ RCN: i think your best bet is to switch to another good host
[00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps
[00:07] zagi @ RCN: you can continue to email us [email protected]
[00:08] design: how much is managed solution, sir.
[00:09] design: how so?
[00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution
[00:10] design: please talk more nicely to me. im still your customer duud
[00:11] zagi @ RCN: ok i hope i didn't say anything bad
[00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request
[00:11] design: no, but you didn't reply on my question.
[00:12] zagi @ RCN: the support package for ICQ is $150/month
[00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport
[00:16] design: hello ?
[00:21] zagi @ RCN: yes
[00:21] zagi @ RCN: it supports ICQ
[00:22] design: so will it cost more expensive for me ?
[00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate
[00:40] design: are you RCN sales rep ?
[00:50] design: ?
[00:56] zagi @ RCN: yes
[00:56] zagi @ RCN: im a manager

So this is how it goes at RCN ...
You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy.
They move your pages (very nice of them actually)
Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks.

So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?)

From there shit started ...

So don't act like an angel here ...

I have you on ICQ now, let's see if we can settle this ...

cosis · 02-04-2005, 12:16 PM

Quote:

Originally Posted by Trade_Monkey

You tried to discuss it privately with the client?

Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way.

We asked for a nice rate and you gave one ... managed service icq support included. Yes or no?

It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about

Do you think we need support if all is okay?

Then you started to ignore us and then the bullshit started.
Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs.

This is a some of the icq conversation ...

23:58] zagi @ RCN: hi
[23:58] design: hi
[23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service
[23:58] design: go ahead
[23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that
[00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more
[00:00] design: sounds like you're ready to let me go
[00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases
[00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server.
[00:03] design: this is why I tried to deal
[00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400
[00:03] design: and asked for good price.
[00:03] zagi @ RCN: we can't support your infrastructure currently
[00:06] zagi @ RCN: i think your best bet is to switch to another good host
[00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps
[00:07] zagi @ RCN: you can continue to email us [email protected]
[00:08] design: how much is managed solution, sir.
[00:09] design: how so?
[00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution
[00:10] design: please talk more nicely to me. im still your customer duud
[00:11] zagi @ RCN: ok i hope i didn't say anything bad
[00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request
[00:11] design: no, but you didn't reply on my question.
[00:12] zagi @ RCN: the support package for ICQ is $150/month
[00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport
[00:16] design: hello ?
[00:21] zagi @ RCN: yes
[00:21] zagi @ RCN: it supports ICQ
[00:22] design: so will it cost more expensive for me ?
[00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate
[00:40] design: are you RCN sales rep ?
[00:50] design: ?
[00:56] zagi @ RCN: yes
[00:56] zagi @ RCN: im a manager

So this is how it goes at RCN ...
You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy.
They move your pages (very nice of them actually)
Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks.

So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?)

From there shit started ...

So don't act like an angel here ...

I have you on ICQ now, let's see if we can settle this ...

They sound very professional to me...

beemk · 02-04-2005, 12:22 PM

where does he act rude? he was being nice to you.

Trade_Monkey · 02-04-2005, 12:41 PM

Quote:

Originally Posted by cosis

They sound very professional to me...

Very professional about what dude? The fact they changed terms AFTER we moved. Is that what you call professional?

Some of you are really something, do you actually know what you talking about?

We have lots of servers on other locations dude ... the way they (RCN) act is very new to us.

Shoehorn! · 02-04-2005, 12:48 PM

Quote:

Originally Posted by jawanda

I've been using RCN for awhile and always been VERY happy with their support, but I'll admit, sometimes you just need to call them to get things going quickly: (866) RCN - HOST :: (866) 726 4678

RCN has always been great for me too. I have their 800 number on speed dial on my phone, whenever I call shit gets done right away. In my opinion RCN is a kickass host.

Shoehorn! · 02-04-2005, 12:53 PM

Quote:

Originally Posted by beemk

ive had some pretty weird request and they handled them no problem.

I hope it wasnt anything similar to what you asked those tranny hookers to do in Vegas.

cosis · 02-04-2005, 01:31 PM

Quote:

Originally Posted by Trade_Monkey

Very professional about what dude? The fact they changed terms AFTER we moved. Is that what you call professional?

Some of you are really something, do you actually know what you talking about?

We have lots of servers on other locations dude ... the way they (RCN) act is very new to us.

nope im a surfer just passing by

MakeMeGrrrrowl · 02-04-2005, 02:56 PM

I hosted with RCN since 2003 and I have NEVER had a problem with them as you're stating that they were rude. I disagree that they were being rude, and I do think they were trying to be as professional as you allowed them to be, according to your ICQ message.

I WILL say this though...a few days ago I decided to move my sites to another company BECAUSE last week they decided to change my plan as well, and charge me a lot of extra fees, which they just all of a sudden tacked on. Now, once they found out I was moving...they called me last night and said they had removed the fees and had some problems with updating their stuff...so the plans got screwed up. If I had not paid 200.00 to move my sites already, I would have stayed with them, despite someones screw up. They've always been very nice to me on ICQ and pretty much took care of any issues I had right away. So all in all in 2 years I've had only one issue with them...and because of the way it was handled...I decided to move my sites. I felt it was unprofessional what they did, without warning me...but I also understand it was a mistake, but what's done is done.

AaronM · 02-04-2005, 03:00 PM

Quote:

Originally Posted by design

RCN was recommended to me by a friend and since I've been looking to buy a dedicated server with quality hosting I decided to give them a try.
I got on icq with their sales rep and said about my budget and got offered a server on that budget. Everything seemed so fine, knowing they offer fully managed

support on all of their hosting plans.

My content and TGP sites got transferred from the old hosting and I changed NS info for the domain and cancelled the old hosting.

There we go. I had icq support while moving, then after I switched it disappeared. My first question was - what's going on? I'm even not fully configured on my

server. The reply was like: you're not a managed customer, if you want support then go and purchase support package and will only be supported via email in a

"timely" manner. That was a news for me.

So I received a unmanaged server for pretty high price for unmanaged servers. And recently been suggested by zagi@RCN to move to another good host.

My current problem is that 15 hours ago I requested a password change to my server via email and 12 hours ago it has been completed (it took 3 hours to change a

pass - talking about support in a timely manner), and the problem is that I never received that NEW password. So in the past 12 hours I've been trying to contact via

email/icq with their support, but it appears I'm on a complete ignore.

They don't reply on icq and even via email. I can't access my server.

I have asked a guy who's customer with them to send a message to them, and they got back to him, so I confirmed I'm on a total ignore now.

Now ask me why do I feel so bad.

If you don't know me, perhaps you heard about sites I run like: sunporno.com, two-lips.com, twilightsex.com and a number of others.

LikeWHOA!

JFPdude · 02-04-2005, 03:49 PM

Quote:

Originally Posted by AaronM

LikeWHOA!

Correct me if I'm wrong didn't RCN start in business the same week all the servers dissapeared in a van from LikeWhoa? And by the same guys the worked at LikeWhoa?

AaronM · 02-04-2005, 03:55 PM

Quote:

Originally Posted by JFPdude

Correct me if I'm wrong didn't RCN start in business the same week all the servers dissapeared in a van from LikeWhoa? And by the same guys the worked at LikeWhoa?

Really? Who knew?

JFPdude · 02-04-2005, 04:01 PM

Quote:

Originally Posted by AaronM

Really? Who knew?

Anybody who read this thread

http://gofuckyourself.com/showthread.php?t=140354&highlight=realitychecknetw ork

Trade_Monkey · 02-04-2005, 04:44 PM

Maybe it's time we go isprime ...

(Damn isn't that a nice slogan)

sonofsam · 02-05-2005, 03:00 AM

couple of weeks ago they added 6.50 to my account for going over my 10 meg limit in each email account for each of my 10 domains.....

when i looked.. i had like 10 kilobites worth of emails in each....

i messaged them and they said "oh sorry.. was some kind of error... and were like... we'll take it off of next months bill" ... obviously i was going to stick with them for longer then 1 month... but when you fuck up like that.. you refund it right away.... no matter what.. its like going into a pizza place... ordering food.. with 2 slices missing... and they are like... oh.... come back next time u buy a pizza.. we'll throw in the extra slices...

they also disabled my option to add ftp users to my account... and that caused a lot of headache because it delayed my web developement on one of my projects...

justsexxx · 02-05-2005, 04:51 AM

Quote:

Originally Posted by Trade_Monkey

Maybe it's time we go isprime ...

(Damn isn't that a nice slogan)

8 chars

02-04-2005, 02:48 AM	#1
design Confirmed User Industry Role: Join Date: Nov 2003 Location: Sunporno.com Posts: 346	My Experience with RealityCheckNetwork RCN was recommended to me by a friend and since I've been looking to buy a dedicated server with quality hosting I decided to give them a try. I got on icq with their sales rep and said about my budget and got offered a server on that budget. Everything seemed so fine, knowing they offer fully managed support on all of their hosting plans. My content and TGP sites got transferred from the old hosting and I changed NS info for the domain and cancelled the old hosting. There we go. I had icq support while moving, then after I switched it disappeared. My first question was - what's going on? I'm even not fully configured on my server. The reply was like: you're not a managed customer, if you want support then go and purchase support package and will only be supported via email in a "timely" manner. That was a news for me. So I received a unmanaged server for pretty high price for unmanaged servers. And recently been suggested by zagi@RCN to move to another good host. My current problem is that 15 hours ago I requested a password change to my server via email and 12 hours ago it has been completed (it took 3 hours to change a pass - talking about support in a timely manner), and the problem is that I never received that NEW password. So in the past 12 hours I've been trying to contact via email/icq with their support, but it appears I'm on a complete ignore. They don't reply on icq and even via email. I can't access my server. I have asked a guy who's customer with them to send a message to them, and they got back to him, so I confirmed I'm on a total ignore now. Now ask me why do I feel so bad. If you don't know me, perhaps you heard about sites I run like: sunporno.com, two-lips.com, twilightsex.com and a number of others. __________________ I will buy your established site (adult or mainstream). PM me

02-04-2005, 02:53 AM	#2
mardigras Bon temps! Join Date: Feb 2003 Location: down yonder Posts: 14,194	Geeze, even a 5 buck a month virtual hosting account comes with support __________________ .

02-04-2005, 03:04 AM	#5
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	pretty f'ed up... :-/ __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

02-04-2005, 03:07 AM	#6
nastyking Join Date: Nov 2002 Posts: 2,174	they are getting kinda sloppy recently. but isn't that the same with (almost) every host when it grows bigger? __________________

02-04-2005, 03:44 AM	#8
design Confirmed User Industry Role: Join Date: Nov 2003 Location: Sunporno.com Posts: 346	Their sales manager talks pretty rude and not willing to negotiate. Does it show they have too many customers now ? __________________ I will buy your established site (adult or mainstream). PM me

02-04-2005, 02:53 AM	#3
shima Confirmed User Industry Role: Join Date: May 2003 Location: Office, as usual Posts: 1,753	Thats a bummer... Happened to me with another reputable company too. I wouldn't be calling names tho'.. But switched to serverprovider.com and support was there when I needed it. And they got a kick ass control panel there, with all the possible options you can think off. Its been about 5 days now and not a single problem.

02-04-2005, 03:14 AM	#7
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	I've been using RCN for awhile and always been VERY happy with their support, but I'll admit, sometimes you just need to call them to get things going quickly: (866) RCN - HOST :: (866) 726 4678

02-04-2005, 06:19 AM	#10
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	We are on top of this ... We have all logs to prove our case. Let's see if they make an official reply here. This can become very interesting ...

02-04-2005, 06:27 AM	#11
Goose Confirmed User Join Date: Mar 2004 Location: --------Europe------- Posts: 5,725	they host my sites too, makes me contemplative __________________ ICQ: 52410619

02-04-2005, 06:32 AM	#13
polish_aristocrat Too lazy to set a custom title Join Date: Jul 2002 Posts: 40,377	Reality Check Network = Donnie Gangsta = SignUp 4 Cash ? __________________ I don't use ICQ anymore.

02-04-2005, 06:39 AM	#14
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	Look we pay our bills on time every time ... NOBODY can tell otherwise. We just like to receive what we paid for. If they like us to move because zagi don't likes the deal Moisey made with us then he will have to pay us for the lost time (move to RCN after we made a deal, and the move out again, included TM3 move fees etc ...) and repay us the bill we allready paid. We have a business to run here not a childgarden.

02-04-2005, 06:54 AM	#15
justsexxx Too lazy to set a custom title Join Date: Aug 2001 Location: The Netherlands Posts: 13,723	Good luck sir, I like your sites, very nice quality. When your budget is better, take a look at www.isprime.com DO a search for them, only good posts about them. Not the cheapest, but no hidden costs, like you experience now.. And FAST support, all issues within minutes... Good luck fixing it tho Andre __________________ Questions? ICQ: 125184542

02-04-2005, 07:45 AM	#16
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	O well let's see IF they reply ...

02-04-2005, 08:23 AM	#18
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	Just looking if they allready replied ...

02-04-2005, 08:38 AM	#19
maddox Confirmed User Join Date: Jan 2004 Location: Vienna, Austria Posts: 648	somehow I did not trust this company from the beginning, it was just another misgiving

02-04-2005, 09:06 AM	#20
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	I haven't had any bad experience with RCN at all. Ben is always there to help me out and otherwise support is on ICQ 24/7. I understand hosting troubles can be frustrating so I hope it gets solved soon. I'm not a big client at all and RCN takes great care of me so I'm wondering why they would treat you guys so badly. __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

02-04-2005, 09:33 AM	#22
Herb Kornfield Is on the 1 Industry Role: Join Date: Sep 2002 Location: Philly Burbs Posts: 4,996	Ive been with RealityCheck since its founding and never had a problem with dealing with any of their staff for issues. I've known the guys for years and you arent going to find a better tech that knows their shit inside and out. Each person has a different view on what they see.

02-04-2005, 09:36 AM	#24
cosis Confirmed User Industry Role: Join Date: Aug 2001 Location: Beach Posts: 5,281	Although I do not use the tech support often I never had a bad experience with RCN.

02-04-2005, 09:50 AM	#25
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	Our sales reps have discussed this matter with design and we thought we had reached an understanding. We believe in our service and we have plenty of satisfied customers, however if design is unsatisfied we will offer him a full refund, even though he has pushed traffic for the month. Moisey Reality Check Network __________________ Take Luck!

02-04-2005, 09:58 AM	#26
psyko514 See sig. Join Epic Cash. Join Date: Oct 2002 Location: Montreal, Quebec. ICQ: 214702014 Posts: 22,366	Threads like this make me happy I host with Phatservers __________________ Bad Girl Bucks - 50% Revshare through CCBill. Promote BrandyDDD, Pixie's Pillows, Action Allie and more! Phoenix Forum Pics \| Webmaster Access Montreal pics email: psyko514(a)gmail.com \| icq: 214-702-014

02-04-2005, 10:49 AM	#29
Strife Confirmed User Join Date: Aug 2001 Location: Canada Posts: 4,534	and I was thinking of moving some sites over to RCN...maybe I should rethink that. __________________ Buy & Sell Ads on The Most Sexy Advertising Network on the Planet

02-04-2005, 10:54 AM	#31
ChewbaCreative Confirmed User Join Date: Dec 2003 Posts: 1,118	Just try ISPrime - i'm always good with their services __________________ high design. high creative. adultcreative

02-04-2005, 11:00 AM	#32
beemk CLICK HERE Industry Role: Join Date: Jan 2002 Posts: 20,829	thats very strange, i have had nothing but great support from them. ive had some pretty weird request and they handled them no problem. they also have a very fast support ticket system. __________________ I host with Vacares

02-04-2005, 11:04 AM	#33
siva350 Confirmed User Join Date: Aug 2004 Location: Arizona Posts: 344	Well, I guess I need to look for someone else to use as well... __________________ You call that a website? Quick Easy Website Quotes: www.EZcartQuotes.com

02-04-2005, 11:06 AM	#34
DaLord Confirmed User Join Date: Aug 2001 Location: Denmark Posts: 3,318	Thank God I didn't move 4 bigger TGPs to them. I really hate those horror stories.

02-04-2005, 11:12 AM	#35
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	We have tried to discuss this matter privately with the customer but he has refused to act in a professional matter, he acted hastily and did not attempt to resolve this matter. Initially the client was offered a discounted rate on his server, and he was happy to accept. We then proceeded to transfer his sites, showing that he did receive a managed server and support. We got him setup, and he has since updated his DNS and is pushing traffic for well over two weeks. He could not make up his mind on what he needed done and would constantly barrage support with duplicate requests and a ungraceful attitude. This prompted us to remove managed services from his account to protect our employees. We offered him an option to receive support but for a fee, as his requests were extraneous over any other customer. We feel justified in requesting additional service revenue from this client as he was given a special deal. At this time, we have come to a conclusion and will be refunding him $400 for dedicated server fees $100 for trade script fees This is strictly a business decision and unfortunately we were unable to come to an agreement with this client in particular. Moisey Reality Check Network __________________ Take Luck!

02-04-2005, 11:41 AM	#36
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	You tried to discuss it privately with the client? Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way. We asked for a nice rate and you gave one ... managed service icq support included. Yes or no? It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about Do you think we need support if all is okay? Then you started to ignore us and then the bullshit started. Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs. This is a some of the icq conversation ... 23:58] zagi @ RCN: hi [23:58] design: hi [23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service [23:58] design: go ahead [23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that [00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more [00:00] design: sounds like you're ready to let me go [00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases [00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server. [00:03] design: this is why I tried to deal [00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400 [00:03] design: and asked for good price. [00:03] zagi @ RCN: we can't support your infrastructure currently [00:06] zagi @ RCN: i think your best bet is to switch to another good host [00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps [00:07] zagi @ RCN: you can continue to email us [email protected] [00:08] design: how much is managed solution, sir. [00:09] design: how so? [00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution [00:10] design: please talk more nicely to me. im still your customer duud [00:11] zagi @ RCN: ok i hope i didn't say anything bad [00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request [00:11] design: no, but you didn't reply on my question. [00:12] zagi @ RCN: the support package for ICQ is $150/month [00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport [00:16] design: hello ? [00:21] zagi @ RCN: yes [00:21] zagi @ RCN: it supports ICQ [00:22] design: so will it cost more expensive for me ? [00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate [00:40] design: are you RCN sales rep ? [00:50] design: ? [00:56] zagi @ RCN: yes [00:56] zagi @ RCN: im a manager So this is how it goes at RCN ... You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy. They move your pages (very nice of them actually) Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks. So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?) From there shit started ... So don't act like an angel here ... I have you on ICQ now, let's see if we can settle this ... Last edited by Trade_Monkey; 02-04-2005 at 11:42 AM..

02-04-2005, 12:22 PM	#38
beemk CLICK HERE Industry Role: Join Date: Jan 2002 Posts: 20,829	where does he act rude? he was being nice to you. __________________ I host with Vacares

02-04-2005, 02:56 PM	#43
MakeMeGrrrrowl Grrrrrrrrr Industry Role: Join Date: Oct 2002 Location: Dreamland Posts: 4,974	I hosted with RCN since 2003 and I have NEVER had a problem with them as you're stating that they were rude. I disagree that they were being rude, and I do think they were trying to be as professional as you allowed them to be, according to your ICQ message. I WILL say this though...a few days ago I decided to move my sites to another company BECAUSE last week they decided to change my plan as well, and charge me a lot of extra fees, which they just all of a sudden tacked on. Now, once they found out I was moving...they called me last night and said they had removed the fees and had some problems with updating their stuff...so the plans got screwed up. If I had not paid 200.00 to move my sites already, I would have stayed with them, despite someones screw up. They've always been very nice to me on ICQ and pretty much took care of any issues I had right away. So all in all in 2 years I've had only one issue with them...and because of the way it was handled...I decided to move my sites. I felt it was unprofessional what they did, without warning me...but I also understand it was a mistake, but what's done is done.

02-04-2005, 04:44 PM	#48
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 670	Maybe it's time we go isprime ... (Damn isn't that a nice slogan)

02-05-2005, 03:00 AM	#49
sonofsam Too lazy to set a custom title Join Date: Dec 2004 Location: Vancouver Posts: 18,638	couple of weeks ago they added 6.50 to my account for going over my 10 meg limit in each email account for each of my 10 domains..... when i looked.. i had like 10 kilobites worth of emails in each.... i messaged them and they said "oh sorry.. was some kind of error... and were like... we'll take it off of next months bill" ... obviously i was going to stick with them for longer then 1 month... but when you fuck up like that.. you refund it right away.... no matter what.. its like going into a pizza place... ordering food.. with 2 slices missing... and they are like... oh.... come back next time u buy a pizza.. we'll throw in the extra slices... they also disabled my option to add ftp users to my account... and that caused a lot of headache because it delayed my web developement on one of my projects... __________________ I like turtles.