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We have tried to discuss this matter privately with the customer but he has refused to act in a professional matter, he acted hastily and did not attempt to resolve this matter.
Initially the client was offered a discounted rate on his server, and he was happy to accept. We then proceeded to transfer his sites, showing that he did receive a managed server and support. We got him setup, and he has since updated his DNS and is pushing traffic for well over two weeks.
He could not make up his mind on what he needed done and would constantly barrage support with duplicate requests and a ungraceful attitude. This prompted us to remove managed services from his account to protect our employees.
We offered him an option to receive support but for a fee, as his requests were extraneous over any other customer. We feel justified in requesting additional service revenue from this client as he was given a special deal.
At this time, we have come to a conclusion and will be refunding him
$400 for dedicated server fees
$100 for trade script fees
This is strictly a business decision and unfortunately we were unable to come to an agreement with this client in particular.
Moisey
Reality Check Network
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Take Luck!
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