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Trade_Monkey · 02-04-2005, 11:41 AM

You tried to discuss it privately with the client?

Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way.

We asked for a nice rate and you gave one ... managed service icq support included. Yes or no?

It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about

Do you think we need support if all is okay?

Then you started to ignore us and then the bullshit started.
Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs.

This is a some of the icq conversation ...

23:58] zagi @ RCN: hi
[23:58] design: hi
[23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service
[23:58] design: go ahead
[23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that
[00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more
[00:00] design: sounds like you're ready to let me go
[00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases
[00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server.
[00:03] design: this is why I tried to deal
[00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400
[00:03] design: and asked for good price.
[00:03] zagi @ RCN: we can't support your infrastructure currently
[00:06] zagi @ RCN: i think your best bet is to switch to another good host
[00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps
[00:07] zagi @ RCN: you can continue to email us [email protected]
[00:08] design: how much is managed solution, sir.
[00:09] design: how so?
[00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution
[00:10] design: please talk more nicely to me. im still your customer duud
[00:11] zagi @ RCN: ok i hope i didn't say anything bad
[00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request
[00:11] design: no, but you didn't reply on my question.
[00:12] zagi @ RCN: the support package for ICQ is $150/month
[00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport
[00:16] design: hello ?
[00:21] zagi @ RCN: yes
[00:21] zagi @ RCN: it supports ICQ
[00:22] design: so will it cost more expensive for me ?
[00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate
[00:40] design: are you RCN sales rep ?
[00:50] design: ?
[00:56] zagi @ RCN: yes
[00:56] zagi @ RCN: im a manager

So this is how it goes at RCN ...
You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy.
They move your pages (very nice of them actually)
Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks.

So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?)

From there shit started ...

So don't act like an angel here ...

I have you on ICQ now, let's see if we can settle this ...

02-04-2005, 11:41 AM
Trade_Monkey Traffic Industry Role: Join Date: Nov 2004 Location: In heaven Posts: 671	You tried to discuss it privately with the client? Telling us like a tyrant ... pay for support or look for another host, is that what you call discuss? It was your way or no way. We asked for a nice rate and you gave one ... managed service icq support included. Yes or no? It's normal that after a server move support is more needed because all have to be in place as needed ... correct? tell us what was that support about Do you think we need support if all is okay? Then you started to ignore us and then the bullshit started. Because of your post where you made yourself look like J.Christ himself I have to post a bit of the ICQ logs. This is a some of the icq conversation ... 23:58] zagi @ RCN: hi [23:58] design: hi [23:58] zagi @ RCN: yeah just wanted to get in touch with you and explain about the unmanaged service [23:58] design: go ahead [23:59] zagi @ RCN: we can't provide support on a 5mbps server for $400/month as that is not our business model - we are more than glad to provide network connectivity/server to you and will be held responsible for all of that [00:00] zagi @ RCN: it is your responsibility to manage the server and all day to day operations such as user/password additions, domain/email/stats packages additions, script/database installs and more [00:00] design: sounds like you're ready to let me go [00:01] zagi @ RCN: just trying to explain to you that the service we provide we can not do it for free as we provide top notch work that covers all your bases [00:02] design: this was not mentioned when I was getting a server with RCN. nobody ever mentioned its going unmanaged and your site says ALL accounts are going on same level of support. no matter if its cheap virtual one or dedicated server. [00:03] design: this is why I tried to deal [00:03] zagi @ RCN: yes but you have a special plan, 5mbps for $400 [00:03] design: and asked for good price. [00:03] zagi @ RCN: we can't support your infrastructure currently [00:06] zagi @ RCN: i think your best bet is to switch to another good host [00:06] zagi @ RCN: there are plenty that will do $400 on 5mbps [00:07] zagi @ RCN: you can continue to email us [email protected] [00:08] design: how much is managed solution, sir. [00:09] design: how so? [00:09] zagi @ RCN: this way everyone is happy, we dont want to force you to pay more for no reason and we also would prefer to receive requests over email -its the best solution [00:10] design: please talk more nicely to me. im still your customer duud [00:11] zagi @ RCN: ok i hope i didn't say anything bad [00:11] zagi @ RCN: just email for future support once you are certain of what you need and we'll assist you in a timely manner so long as its a proper request [00:11] design: no, but you didn't reply on my question. [00:12] zagi @ RCN: the support package for ICQ is $150/month [00:13] design: http://www.realitychecknetwork.com/d...Mbps%20Special does this plan include icq aupport [00:16] design: hello ? [00:21] zagi @ RCN: yes [00:21] zagi @ RCN: it supports ICQ [00:22] design: so will it cost more expensive for me ? [00:22] zagi @ RCN: if you go ahead and signup using that form we'll activate it as of now, and charge you starting next month the specifed rate [00:40] design: are you RCN sales rep ? [00:50] design: ? [00:56] zagi @ RCN: yes [00:56] zagi @ RCN: im a manager So this is how it goes at RCN ... You ask for their best rate for a managed (icq support included) 5Mbit server ... they give you a nice rate and you're happy. They move your pages (very nice of them actually) Then some problems pop up and you need support, off course we like our sever to work as needed. That's what support is for me thinks. So then they pop up on ICQ and they just say that they can't give icq support anymore hmmm .... (ever heard anything like this?) From there shit started ... So don't act like an angel here ... I have you on ICQ now, let's see if we can settle this ... Last edited by Trade_Monkey; 02-04-2005 at 11:42 AM..