Quote:
|
Originally Posted by liquidmoe
Our sales reps have discussed this matter with design and we thought we had reached an understanding. We believe in our service and we have plenty of satisfied customers, however if design is unsatisfied we will offer him a full refund, even though he has pushed traffic for the month.
Moisey
Reality Check Network
|
Reaching an understanding? you mean that you told like some dictators that we have to pay extra for support or find another host.
Is that what you call "Reaching an understanding" ??
Moisey, at the start you made a deal with design. yes or no?
You never mentioned that no support was included in the deal. yes or no?
ALL your packages have it ...
Now take your responsibility and just do what you agreed ... that means ICQ support included. And please don't start that shit about only mail support ... it took 14 hour to change a simple password when we asked thru mail.
So cut the bullshit and just do what we agreed.
If not ... just a refund will not be enough ... we have other costs like TM3 move fees etc ... If you made a mistake and made a deal your boss doesn't like, well that's your problem not ours.