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I hosted with RCN since 2003 and I have NEVER had a problem with them as you're stating that they were rude. I disagree that they were being rude, and I do think they were trying to be as professional as you allowed them to be, according to your ICQ message.
I WILL say this though...a few days ago I decided to move my sites to another company BECAUSE last week they decided to change my plan as well, and charge me a lot of extra fees, which they just all of a sudden tacked on. Now, once they found out I was moving...they called me last night and said they had removed the fees and had some problems with updating their stuff...so the plans got screwed up. If I had not paid 200.00 to move my sites already, I would have stayed with them, despite someones screw up. They've always been very nice to me on ICQ and pretty much took care of any issues I had right away. So all in all in 2 years I've had only one issue with them...and because of the way it was handled...I decided to move my sites. I felt it was unprofessional what they did, without warning me...but I also understand it was a mistake, but what's done is done.
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