|
This issue is not about us not trying to make the customer happy.
It is about a customer who signed up, got what was promised to him
and then got a FREE server offer from phatservers and decided he didnt
want the server he had with us because, of course, why pay for what
you dont need when you get it FREE for a link trade?
We always want to work with customers to make them happy.
Everyone always says, the customer is always right.... How and
when do you draw the line? We did work, they got what they ordered
and now they get it FREE somewhere else so were supposed to just
eat it?
Everyone above is saying "Follow up" as if we didn't follow up with the customer.
What you are missing is that I was chatting with Fletch the entire time about the server and his partner and etc..... there was no need to call because he had our AIM, ICQ, EMAIL, PHONE etc and was in contact with us about everything.
He should have called us and told us there was a problem. He did not.
We did not need to call them because we were in contact instant messaging wise.
This is simple to me, he got it free elsewhere so decided to run with it and try to get his money back from us after we already did the work.
He emailed us telling us he was getting it FREE and no longer needed the server......
We said ok, but denied his refund request because the order was already completed however he could cancel from there on.
I don't feel that just because he says he wants a refund he should get it.
Come on now... to the court of public opinion.... would you refund him after you did the work and he DID get the server?
|