Quote:
Originally posted by Fletch XXX
guess what, the cpanel log in didnt work, i am looking at all these emails in front of me right now. we emailed and heard nothing.
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He stated in this thread that he heard nothing from us at all .. Now you tell us he forwarded you this email. Then didn't contact us when there was an issue with the login info provided.
PS, I just went back and found the welcome email, the login info for WHM does infact work just fine. So I checked the server logs, you tried to log in to Cpanel with the root username/password .. however the email you received clearly stated "WHM ADMINISTRATOR URL", "WHM ADMIN USERNAME", and "WHM ADMIN PASSWORD" .. you tried to use this login info on the Cpanel url, not the WHM url .. In order to use cpanel, you need to create accounts through Cpanel's WHM first.
I am not trying to point fingers, just stating the facts. We provided all the info, working, the server was online ready to use, and you didn't let us know you were having a problem with accessing it.