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| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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05-12-2004, 09:39 AM
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#1 |
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Confirmed User
Join Date: Sep 2003
Posts: 1,650
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support ticket from your host, how long?
how long would you say is acceptable to wait for hosting company support to sort out a problem or ticket?
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05-12-2004, 09:39 AM
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#2 |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: N.Y. -Long Island --
Posts: 122,992
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2 minutes
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05-12-2004, 09:41 AM
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#3 |
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Doing the grind since 99
Industry Role:
Join Date: Oct 2003
Location: Buffalo NY
Posts: 16,883
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Most of the ticket support systems have a label for the problem (normal, high importance etc.).
If its a big issue (server down etc) I expect an answer ASAP 1-6 hours. 6 being generous. If its a general question 24 hours is normal I would guess.
__________________
Living in Virtual Reality Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws |
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05-12-2004, 09:42 AM
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#4 |
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Confirmed User
Join Date: Apr 2004
Location: Aarhus, Denmark
Posts: 1,199
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we got irc support - usually replied within minutes
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05-12-2004, 09:48 AM
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#5 |
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Confirmed User
Industry Role:
Join Date: Jul 2001
Posts: 6,874
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With Cyberwurx, we've never had to wait....depending on the priority of the ticket...
With Mojohost, we've never had to wait, either.
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Raven
~RETIRED~ |
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05-12-2004, 09:49 AM
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#6 |
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So Fucking Banned
Join Date: May 2002
Location: Parts Unknown
Posts: 3,129
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5 minutes
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05-12-2004, 09:52 AM
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#7 |
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Confirmed User
Join Date: Oct 2002
Location: "evitcepsrep ruoy egnahc"
Posts: 9,976
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Ticket Priority:
Low: 24 hours. Medium: 12 hours. High: 4 hours. Criticle: 1 hour. Current host ussually beats those by at least 50% assuming its a wierd time of the night. If it is regular business hours then they respond in ussually 5 minutes or less for most issues. |
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05-12-2004, 09:55 AM
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#8 |
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Confirmed User
Join Date: Nov 2002
Location: nyc
Posts: 3,540
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if its an emergency, should be right away.
if its nothing urgent tickets usually being worked on in the count they were received, usually within 24 hours is acceptable. |
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05-12-2004, 09:58 AM
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#9 | |
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Doing the grind since 99
Industry Role:
Join Date: Oct 2003
Location: Buffalo NY
Posts: 16,883
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Quote:
__________________
Living in Virtual Reality Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws |
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05-12-2004, 10:01 AM
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#10 | |
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Confirmed User
Industry Role:
Join Date: Jul 2001
Posts: 6,874
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Quote:
__________________
Raven
~RETIRED~ |
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05-12-2004, 10:04 AM
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#11 |
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sell me your banners
Industry Role:
Join Date: Dec 2003
Location: on the tubes
Posts: 12,931
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@NatNet they can even page a technician for ya if needed.
Average response time is like 4 mins. I believe 
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Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here! |
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05-12-2004, 10:29 AM
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#12 |
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Confirmed User
Industry Role:
Join Date: Jun 2002
Location: Croatia
Posts: 887
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Within a few minutes. 10 minutes tops.
__________________
Winning isn’t everything, but wanting to win is. –Vince Lombardi |
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05-12-2004, 05:46 PM
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#13 |
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Confirmed User
Join Date: Mar 2002
Location: Las Vegas
Posts: 1,104
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why don't you just call them and get a response immediately
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05-12-2004, 05:47 PM
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#14 | |
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Confirmed User
Join Date: Apr 2003
Location: Canada
Posts: 1,685
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Quote:
__________________
 ICQ: 31-30-30 |
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05-12-2004, 05:48 PM
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#15 |
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So Fucking Banned
Join Date: Apr 2003
Location: malta
Posts: 12,745
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An hour or thereabouts.
Really it depends on how much you pay per month.. if you pay a bottom basement price then your support will most likely be slower.  |
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05-12-2004, 05:48 PM
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#16 |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: N.Y. -Long Island --
Posts: 122,992
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actually if its a big issue i call and its resolved within minutes
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05-13-2004, 05:20 PM
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#17 |
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Confirmed User
Join Date: Nov 2001
Location: philladelphia
Posts: 162
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Hey!
Please check out http://adult-pilot.net/ Our hosting is dedicated to all TGP gallery posters. Unbelievable low prices, FAST and stable servers... (Some servers have 6+ months uptime!) And I'm not kidding!!!! 100 GB BW are starting at 35$ per month. Dedicated servers are at $290 month. Visit http://adult-pilot.net for details. Please also see my announcement if you missed it! http://www.gofuckyourself.com/showth...hreadid=289760 Thanks Paul
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