Quote:
Originally posted by freeadultcontent
Ticket Priority:
Low: 24 hours.
Medium: 12 hours.
High: 4 hours.
Criticle: 1 hour.
Current host ussually beats those by at least 50% assuming its a wierd time of the night. If it is regular business hours then they respond in ussually 5 minutes or less for most issues.
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Critical, from both of our hosts, has been under 15 minutes.