Quote:
Originally posted by freeadultcontent
Ticket Priority:
Low: 24 hours.
Medium: 12 hours.
High: 4 hours.
Criticle: 1 hour.
Current host ussually beats those by at least 50% assuming its a wierd time of the night. If it is regular business hours then they respond in ussually 5 minutes or less for most issues.
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Yes this was what I was getting at in my original response. Ticket Priority. ICQ support during waking hours is real nice as well.