My reply from the Epass bank (vcsupport@sknanb.com) - GoFuckYourself.com

cherrylula · 10-12-2010, 09:34 AM

So I emailed them twice, finally got a reply just now. WTF is this? MY CARD IS NOT WORKING!

Quote:

Thank you for your email.

A review of the status of your account confirms that you will have
immediate access to your funds. Please use your card as per normal. As
previously advised, the only limit change is the daily cash withdrawal
limit, which is now $320.00. This cannot be modified. Additionally,
all fees, including the $3.00 ATM fee remain unchanged.

Thank you for your patience.

Absolutely no fucking info. I will have immediate access? WHEN?? I got the email, tried my card, it doesn't fucking work.

I think this is absolute bullshit. I've seen people get their money though, so there is hope, but what the hell is this? I figured I would have to authorize something else and that is why my card didn't work, but apparently not. What the hell?

Does anyone have any info on what they mean? Obviously they don't know when my card will work, or why it doesn't. Or they're not saying... GRRRR frustrating.

96ukssob · 10-12-2010, 09:36 AM

You have to call them. emailing them will do nothing, as you've seen.

If you don't get an answer the first time, call back again and say you are an American looking to open an account with $xxx,xxx and want to speak to a branch manager... then ask them about your epass card

cherrylula · 10-12-2010, 09:39 AM

Quote:

Originally Posted by bossku69

You have to call them. emailing them will do nothing, as you've seen.

If you don't get an answer the first time, call back again and say you are an American looking to open an account with $xxx,xxx and want to speak to a branch manager... then ask them about your epass card

Awesome advice, thank you.

TurboAngel · 10-12-2010, 09:42 AM

Good luck with that.

BetChips · 10-12-2010, 09:50 AM

When did you send the due diligence documents in?

TheDA · 10-12-2010, 09:51 AM

Quote:

Originally Posted by cherrylula

So I emailed them twice, finally got a reply just now. WTF is this? MY CARD IS NOT WORKING!

Absolutely no fucking info. I will have immediate access? WHEN?? I got the email, tried my card, it doesn't fucking work.

I think this is absolute bullshit. I've seen people get their money though, so there is hope, but what the hell is this? I figured I would have to authorize something else and that is why my card didn't work, but apparently not. What the hell?

Does anyone have any info on what they mean? Obviously they don't know when my card will work, or why it doesn't. Or they're not saying... GRRRR frustrating.

Maybe you didn't make it clear in your emails to them originally.

elmy · 10-12-2010, 09:52 AM

same problem here ... bad PIN .....

Raf1 · 10-12-2010, 10:00 AM

I thought this happened to me, because the ATM I usually used was throwing my card out every time I tried over the past few days. I tried one from a different branch today and it worked. Strange

pornguy · 10-12-2010, 10:01 AM

Whats the word on people with expired cards?

cherrylula · 10-12-2010, 10:43 AM

Quote:

Originally Posted by BetChips

When did you send the due diligence documents in?

They didn't ask for any documents. My card hasn't worked, but I saw some people post that theirs did so I figured I probably did have to provide docs? So I emailed them to see.

Here is what I originally emailed them:

-------

I would like to find out the status of my epassporte visa so I can
access the funds asap. Here is the info requested per the latest
message in the epass admin I just read:

name/last 4 #s

Please let me know what I need to do to access my funds. It was $xxx and change.

-------

And then I get this fucking canned response. I actually had to email them that twice, making sure to put "2nd Email" in the subject. I replied to them again though, so let's see what they say. I guess I need to call them. It isn't a ton of money, I just want to access it and be done with this crap. Maybe the customer service person is just stupid/lazy. Grr

MasterM · 10-12-2010, 10:51 AM

i had exactly the same message from Stkitts. and my card is working now...
cashed out 200euros today

TheDA · 10-12-2010, 10:54 AM

Quote:

Originally Posted by cherrylula

They didn't ask for any documents. My card hasn't worked, but I saw some people post that theirs did so I figured I probably did have to provide docs? So I emailed them to see.

Here is what I originally emailed them:

-------

I would like to find out the status of my epassporte visa so I can
access the funds asap. Here is the info requested per the latest
message in the epass admin I just read:

name/last 4 #s

Please let me know what I need to do to access my funds. It was $xxx and change.

-------

And then I get this fucking canned response. I actually had to email them that twice, making sure to put "2nd Email" in the subject. I replied to them again though, so let's see what they say. I guess I need to call them. It isn't a ton of money, I just want to access it and be done with this crap. Maybe the customer service person is just stupid/lazy. Grr

You make it sound like you hadn't even tried the card and that this was the initial enquiry that people were told they could do.

If you tried the card and it didn't work, tell them that.

Davy · 10-12-2010, 10:58 AM

Quote:

Originally Posted by MasterM

i had exactly the same message from Stkitts. and my card is working now...
cashed out 200euros today

Is that all that one can currently get out of the ATM?

The exchange rate is once again fucking us European webmasters. And the clock is ticking!
Since the cards have been blocked, I already lost $200 just because of the exchange rate.

Carmen80 · 10-12-2010, 10:59 AM

I bet you are not the only one using their support system. It is most likely overflowed with emails. Have patience because it looks as everyone will get their money back.

respect · 10-13-2010, 04:45 AM

I got the exact email last night, went to the atm after i got the email and nothing, the card doesnt work. I waited the morning to try again and the same ... still not working
I will email them again now and then call.

seeandsee · 10-13-2010, 04:58 AM

I am sorry man, i hope they will fix all cards to work

18teens · 10-13-2010, 07:39 AM

Call them. The people that send out those emails are idiots.

AdultEUhost · 10-13-2010, 10:37 AM

Quote:

Originally Posted by cherrylula

So I emailed them twice, finally got a reply just now. WTF is this? MY CARD IS NOT WORKING!

Absolutely no fucking info. I will have immediate access? WHEN?? I got the email, tried my card, it doesn't fucking work.

I think this is absolute bullshit. I've seen people get their money though, so there is hope, but what the hell is this? I figured I would have to authorize something else and that is why my card didn't work, but apparently not. What the hell?

Does anyone have any info on what they mean? Obviously they don't know when my card will work, or why it doesn't. Or they're not saying... GRRRR frustrating.

There are a ton of people with this problem including myself

Quote:

Originally Posted by MasterM

i had exactly the same message from Stkitts. and my card is working now...
cashed out 200euros today

Which bank did you use?

rhizome · 10-13-2010, 10:47 AM

I called yesterday, asked to speak to a supervisor and they activated the card. Now it works.

mineistaken · 10-13-2010, 10:53 AM

hate bad customer service

michael.kickass · 10-13-2010, 10:55 AM

Mails are clearly not the solution to this.

kristin · 10-13-2010, 11:00 AM

Last week they had some technical issues where cards that should have worked were not and they were working on that immediately. At least that's what we were told.

Ross · 10-13-2010, 11:08 AM

I was told my card with $4200 on there should work and no need for further due dilligence. Then I called them on Monday and they told me I had to send the due dilligence info into them.

Pissed me off, but I have it all sitting infront of me and am about to send it in. I'll follow it up with a call as well tomorrow.

teomaxxx · 10-13-2010, 11:24 AM

Quote:

Originally Posted by kristin

Last week they had some technical issues where cards that should have worked were not and they were working on that immediately. At least that's what we were told.

the problem was that cards over 2k arent working and they promised us to put them in work after few days. however it looks that we will have send our DD documents too, not only the guys with 10k and more....

cherrylula · 10-13-2010, 01:50 PM

I am going to call them, just haven't had time. Dealing with sick dog and baby all day right now. This is so aggro.

zeuse · 10-13-2010, 02:14 PM

Quote:

Originally Posted by cherrylula

I am going to call them, just haven't had time. Dealing with sick dog and baby all day right now. This is so aggro.

You found time to post though

10-12-2010, 09:36 AM	#2
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	You have to call them. emailing them will do nothing, as you've seen. If you don't get an answer the first time, call back again and say you are an American looking to open an account with $xxx,xxx and want to speak to a branch manager... then ask them about your epass card __________________ Email: Clicky on Me

10-12-2010, 09:52 AM	#7
elmy Confirmed User Industry Role: Join Date: Jan 2005 Posts: 2,320	same problem here ... bad PIN ..... __________________ The Most Effective Software For Porn Video Upload! Over 370 adult tube sites ready for upload! + Free Virtual Private Server! ★★ Tubes Booster - video cms for adult tube sites! ★★

10-12-2010, 10:00 AM	#8
Raf1 Too lazy to set a custom title Join Date: Oct 2003 Location: Writer for hire :) Gallery descriptions, articles, blog posts etc. ICQ: 209 356 106 Posts: 12,117	I thought this happened to me, because the ATM I usually used was throwing my card out every time I tried over the past few days. I tried one from a different branch today and it worked. Strange __________________ 80% Revshare or 30$ PPS on $1 trials: 200 Niches = Vidz.com Galleries / FLVs / Embeds 3 & 5mins FLVs \| RSS & Tube Feeds \| Matching Thumbs \| FLV Browser & Exporter \| No Prechecked Xsales >> Mobile Redirection Script: mobile.vidz.com also paying 80% net Lifetime << ICQ: 198-394-557

10-12-2010, 10:01 AM	#9
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Whats the word on people with expired cards? __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

10-12-2010, 10:59 AM	#14
Carmen80 Confirmed User Industry Role: Join Date: Sep 2010 Location: Europe Posts: 207	I bet you are not the only one using their support system. It is most likely overflowed with emails. Have patience because it looks as everyone will get their money back. __________________ It's all just a strange dream..

10-12-2010, 09:42 AM	#4
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	Good luck with that.

10-12-2010, 09:50 AM	#5
BetChips Confirmed User Join Date: Aug 2007 Posts: 643	When did you send the due diligence documents in?

10-12-2010, 10:51 AM	#11
MasterM Confirmed User Join Date: Oct 2002 Location: netherlands Posts: 248	i had exactly the same message from Stkitts. and my card is working now... cashed out 200euros today

10-13-2010, 04:45 AM	#15
respect Too lazy to set a custom title Join Date: Nov 2005 Posts: 18,399	I got the exact email last night, went to the atm after i got the email and nothing, the card doesnt work. I waited the morning to try again and the same ... still not working I will email them again now and then call.

10-13-2010, 04:58 AM	#16
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	I am sorry man, i hope they will fix all cards to work __________________ BUY MY SIG - 50$/Year Contact here

10-13-2010, 07:39 AM	#17
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	Call them. The people that send out those emails are idiots.

10-13-2010, 10:47 AM	#19
rhizome Confirmed User Industry Role: Join Date: Jan 2001 Posts: 788	I called yesterday, asked to speak to a supervisor and they activated the card. Now it works.

10-13-2010, 10:53 AM	#20
mineistaken See signature :) Industry Role: Join Date: Apr 2007 Location: ICQ 363 097 773 Posts: 29,656	hate bad customer service

10-13-2010, 10:55 AM	#21
michael.kickass Too lazy to set a custom title Join Date: Mar 2009 Posts: 11,039	Mails are clearly not the solution to this. __________________ NICERATIOS - $30 PPS - 50% Rev Share - 5% WM Referral - High Converting Sites! Any questions about your NICERATIOS account? Vanessa will take care of you: [email protected] Looking to expand your business in general, maybe sell your sites? Contact me: [email protected]

10-13-2010, 11:00 AM	#22
kristin GOO! Industry Role: Join Date: Sep 2002 Location: Back Home : ) Posts: 9,768	Last week they had some technical issues where cards that should have worked were not and they were working on that immediately. At least that's what we were told. __________________ Vacares rules. "Usually only fat guys have the kind of knowledge and ability that Kristin has."

10-13-2010, 11:08 AM	#23
Ross Ik ben een aap Industry Role: Join Date: Sep 2002 Location: Traffic Force Towers, Canada! Posts: 18,874	I was told my card with $4200 on there should work and no need for further due dilligence. Then I called them on Monday and they told me I had to send the due dilligence info into them. Pissed me off, but I have it all sitting infront of me and am about to send it in. I'll follow it up with a call as well tomorrow.

10-13-2010, 01:50 PM	#25
cherrylula lol Industry Role: Join Date: Jan 2002 Posts: 15,969	I am going to call them, just haven't had time. Dealing with sick dog and baby all day right now. This is so aggro.