Originally Posted by cherrylula

They didn't ask for any documents. My card hasn't worked, but I saw some people post that theirs did so I figured I probably did have to provide docs? So I emailed them to see.

Here is what I originally emailed them:

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I would like to find out the status of my epassporte visa so I can
access the funds asap. Here is the info requested per the latest
message in the epass admin I just read:

name/last 4 #s

Please let me know what I need to do to access my funds. It was $xxx and change.

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And then I get this fucking canned response. I actually had to email them that twice, making sure to put "2nd Email" in the subject. I replied to them again though, so let's see what they say. I guess I need to call them. It isn't a ton of money, I just want to access it and be done with this crap. Maybe the customer service person is just stupid/lazy. Grr