My reply from the Epass bank ([email protected])
 

So I emailed them twice, finally got a reply just now. WTF is this? MY CARD IS NOT WORKING!

Absolutely no fucking info. I will have immediate access? WHEN?? I got the email, tried my card, it doesn't fucking work.

I think this is absolute bullshit. I've seen people get their money though, so there is hope, but what the hell is this? I figured I would have to authorize something else and that is why my card didn't work, but apparently not. What the hell?

Does anyone have any info on what they mean? Obviously they don't know when my card will work, or why it doesn't. Or they're not saying... GRRRR frustrating.

You have to call them. emailing them will do nothing, as you've seen.

If you don't get an answer the first time, call back again and say you are an American looking to open an account with $xxx,xxx and want to speak to a branch manager... then ask them about your epass card :2 cents:

Awesome advice, thank you.

Good luck with that.

When did you send the due diligence documents in?

Maybe you didn't make it clear in your emails to them originally.

same problem here ... bad PIN .....

I thought this happened to me, because the ATM I usually used was throwing my card out every time I tried over the past few days. I tried one from a different branch today and it worked. Strange

Whats the word on people with expired cards?

They didn't ask for any documents. My card hasn't worked, but I saw some people post that theirs did so I figured I probably did have to provide docs? So I emailed them to see.

Here is what I originally emailed them:

-------

I would like to find out the status of my epassporte visa so I can
access the funds asap. Here is the info requested per the latest
message in the epass admin I just read:

name/last 4 #s

Please let me know what I need to do to access my funds. It was $xxx and change.

-------

And then I get this fucking canned response. I actually had to email them that twice, making sure to put "2nd Email" in the subject. I replied to them again though, so let's see what they say. I guess I need to call them. It isn't a ton of money, I just want to access it and be done with this crap. Maybe the customer service person is just stupid/lazy. Grr

i had exactly the same message from Stkitts. and my card is working now...
cashed out 200euros today

You make it sound like you hadn't even tried the card and that this was the initial enquiry that people were told they could do.

If you tried the card and it didn't work, tell them that.

Is that all that one can currently get out of the ATM?

The exchange rate is once again fucking us European webmasters. And the clock is ticking!
Since the cards have been blocked, I already lost $200 just because of the exchange rate.

I bet you are not the only one using their support system. It is most likely overflowed with emails. Have patience because it looks as everyone will get their money back.

I got the exact email last night, went to the atm after i got the email and nothing, the card doesnt work. I waited the morning to try again and the same ... still not working
I will email them again now and then call.

I am sorry man, i hope they will fix all cards to work

Call them. The people that send out those emails are idiots.

There are a ton of people with this problem including myself

Which bank did you use?

I called yesterday, asked to speak to a supervisor and they activated the card. Now it works.

hate bad customer service

Mails are clearly not the solution to this.

Last week they had some technical issues where cards that should have worked were not and they were working on that immediately. At least that's what we were told.

I was told my card with $4200 on there should work and no need for further due dilligence. Then I called them on Monday and they told me I had to send the due dilligence info into them.

Pissed me off, but I have it all sitting infront of me and am about to send it in. I'll follow it up with a call as well tomorrow.

the problem was that cards over 2k arent working and they promised us to put them in work after few days. however it looks that we will have send our DD documents too, not only the guys with 10k and more....

I am going to call them, just haven't had time. Dealing with sick dog and baby all day right now. This is so aggro.

You found time to post though :winkwink: