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Old 12-16-2004, 09:53 AM   #1
jwerd
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LCD monitors (dead pixels)

Do any of you continue to use your monitor even if you have a dead pixel? Or does it really depend on the placement. I'm contemplating sending mine back because of the placement, since I surf and play games, a lot of dark and graphics and such bring out the pixel and it's bothersome. Anyways, would love to hear your feelings.

Jacob
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Old 12-16-2004, 09:54 AM   #2
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I got an LCD but no dead pixesls here
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Old 12-16-2004, 09:55 AM   #3
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Originally posted by polish_aristocrat
I got an LCD but no dead pixesls here
What kind?
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Old 12-16-2004, 09:57 AM   #4
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Samsung SyncMaster 191T
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Old 12-16-2004, 10:03 AM   #5
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Originally posted by polish_aristocrat
Samsung SyncMaster 191T
Im thinking of buying one of those - anything bad about it?
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Old 12-16-2004, 10:04 AM   #6
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You may be disappointed to discover that a certain number of dead pixels are actually acceptable and not sufficient grounds for return.

I remember when I bought my first laptop, and it had a dead (bright blue) pixel in the middle of the screen, the shop would not take it back because they were allowed 5 bad pixels before it was considered 'defective'.

Needless to say, I had them open up the box and show me the running screen for the next laptop I bought before accepting it - we had to go through 5 laptops before we found one which did not have a dead pixel. The sales guy was sweating with every new box we opened.

Just like 'bubble memory' (that's not being nostalgic about booty) - a certain number of defective elements are considered normal.

If you do try and return your item, please let us know how you make out.

-Dino
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Old 12-16-2004, 10:09 AM   #7
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i've got 3 LCDs and luckily no dead pixels yet! --knock on wood-

but my former laptop had a dead pixel, but i dealt with it..
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Old 12-16-2004, 10:49 AM   #8
polish_aristocrat
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Originally posted by mind
Im thinking of buying one of those - anything bad about it?
It's very fine.

I bought it 15 months ago after reading recommendation on GFY.
Nowadays i think there is already a new model from Samsung though.
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Old 12-16-2004, 10:58 AM   #9
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Quote:
Originally posted by dcortez
You may be disappointed to discover that a certain number of dead pixels are actually acceptable and not sufficient grounds for return.

I remember when I bought my first laptop, and it had a dead (bright blue) pixel in the middle of the screen, the shop would not take it back because they were allowed 5 bad pixels before it was considered 'defective'.

Needless to say, I had them open up the box and show me the running screen for the next laptop I bought before accepting it - we had to go through 5 laptops before we found one which did not have a dead pixel. The sales guy was sweating with every new box we opened.

Just like 'bubble memory' (that's not being nostalgic about booty) - a certain number of defective elements are considered normal.

If you do try and return your item, please let us know how you make out.

-Dino
YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...

Last edited by Stephen; 12-16-2004 at 10:59 AM..
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Old 12-16-2004, 11:30 AM   #10
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i have a almost undetectable line in one of my montitors

it's not enough to justify buying another right now
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Old 12-16-2004, 11:33 AM   #11
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Quote:
Originally posted by Stephen
YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...
It's funny how these shops can have 'complete satisfaction guaranteed' for x number of days, but the bad pixel issue is one which is actively excluded - I'm sure they would accept any number of other 'reasons' for honoring their return policy but being so touchy about the pixel issues suggests that managing consumer expectations on this issue is a high priority with huge potential financial consequences.

I agree that they should proactively inform the consumer what is 'acceptable defect' - and not in font size .0001

-Dino
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Old 12-16-2004, 11:34 AM   #12
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i got about 2 dead pixels on my 1 1/2 year old sharp tft
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Old 12-16-2004, 11:38 AM   #13
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Get a SAMSUNG. They are the best LCDs,

Personaly I use SyncMaster910T.
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Old 12-16-2004, 12:23 PM   #14
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I have a dead pixel on my LCD in the office. I barely notice it. I only found it now again after seeing this thread.
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Old 12-16-2004, 12:30 PM   #15
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Im thinking of buying one of those - anything bad about it?
i have two of them, they are great. i have one dead pixel on each of them though, but i rarely notice them.
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Old 12-16-2004, 01:38 PM   #16
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There is one right >x< there, can you see it?

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Old 12-16-2004, 01:40 PM   #17
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I've had my dell LCD for a few years now and havent had any problems with it
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Old 12-16-2004, 01:43 PM   #18
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BTW - even after having forced my sales rep to go through 5 laptops before finding one without a broken pixel, two weeks after I brought the PC home, it developed a burnt pixel.

I don't have the heart (more likely courage) to take it back.



-Dino
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Old 12-16-2004, 02:23 PM   #19
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Originally posted by korzon
i have a almost undetectable line in one of my montitors

it's not enough to justify buying another right now
Those are aperture grille lines-- Those are standard for some flat-screen monitors. I used to have a Dell monitor that had 2 of those aperture grille lines.
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Old 12-16-2004, 02:27 PM   #20
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Quote:
Originally posted by korzon
i have a almost undetectable line in one of my montitors

it's not enough to justify buying another right now

Sony? in the trin's this is actually normal
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Old 12-16-2004, 02:30 PM   #21
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Those are aperture grille lines-- Those are standard for some flat-screen monitors. I used to have a Dell monitor that had 2 of those aperture grille lines.
Me too only it wasn't a dell it was a sony trinitron with the dell name. Had the same thing. The thing cost me almost 2k so I was a bit "putt off" by this normal line, but hey you get used to it.
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Old 12-16-2004, 02:36 PM   #22
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I believe I can take mine back for as much as 1 dead pixel...

I actually got it insurance for 5 years against any defects when I bought it.
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Old 12-16-2004, 02:41 PM   #23
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I got an LCD but no dead pixesls here
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Old 12-16-2004, 03:30 PM   #24
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Originally posted by Stephen
YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...
I had the same problem with a Toshiba laptop I bought from compusa. Dead pixels right out of the box. They didn't want to replace it but I told them that they could either refund my money and I'd take my business elsewhere or provide a replacement. 10 minutes later I was walking out of the store with a new laptop.
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Old 12-16-2004, 03:48 PM   #25
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If it's really noticable, like in the center. I'd get a new one. My NEC has no dead pixels
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