Quote:
Originally posted by Stephen
YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...
|
It's funny how these shops can have 'complete satisfaction guaranteed' for x number of days, but the bad pixel issue is one which is actively excluded - I'm sure they would accept any number of other 'reasons' for honoring their return policy but being so touchy about the pixel issues suggests that managing consumer expectations on this issue is a high priority with huge potential financial consequences.
I agree that they should proactively inform the consumer what is 'acceptable defect' - and not in font size .0001
-Dino