Quote:
Originally posted by dcortez
You may be disappointed to discover that a certain number of dead pixels are actually acceptable and not sufficient grounds for return.
I remember when I bought my first laptop, and it had a dead (bright blue) pixel in the middle of the screen, the shop would not take it back because they were allowed 5 bad pixels before it was considered 'defective'.
Needless to say, I had them open up the box and show me the running screen for the next laptop I bought before accepting it - we had to go through 5 laptops before we found one which did not have a dead pixel. The sales guy was sweating with every new box we opened.
Just like 'bubble memory' (that's not being nostalgic about booty) - a certain number of defective elements are considered normal.
If you do try and return your item, please let us know how you make out.
-Dino
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YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...