Quote:
Originally posted by Stephen
YES! I've been told (at CompUSA) that "A bad 9x9 pixel grid was the industry standard, and we won't do returns on anything less" at which point I had a serious 'Come to Jesus' with the clerk over the fact that since the floor model, and the picture in the ad both showed 'perfect' displays - and that since there was no mention or sign stating this 'industry standard policy' - but in fact a big sign describing their '30 Day satisfaction guarantee' that they would indeed furnish me with a laptop that had a 'perfect' screen - several opened boxes and laptop startups later, I left satisfied with my 'perfect' laptop...
|
I had the same problem with a Toshiba laptop I bought from compusa. Dead pixels right out of the box. They didn't want to replace it but I told them that they could either refund my money and I'd take my business elsewhere or provide a replacement. 10 minutes later I was walking out of the store with a new laptop.