Most affiliate managers suck

[twist]

Makes me wonder if most affiliate managers are webmasters who didn't succeed and went for a more steady income instead. Mostly they just spam you with a new site or so (always converting madly) but when you ask a more complicated question they can't look up in their Q and A you're left in the dark.

Really i think this business lacks professionalism when it comes down to account management. Getting a partner to sign up is just the first and easiest step.

(advice: answer emails within 24 hours on workdays no excuses).

[Mefo]

jup, there are only a few programs out there that actually respond to my emails in a day or 2

[justsexxx]

I agree. Most just spam the ICQ list every time a new site is launched. That's about it.

When you ask for XXXX they say, sure np, and after weeks nothing...

Andre

[polish_aristocrat]

I agree with this, our program will answer support emails within a few hours, even on every holiday day.

[Manowar]

Originally posted by polish_aristocrat
I agree with this, our program will answer support emails within a few hours, even on every holiday day.

PolishCash ?

[Anna_O]

Mike from Hustler is great guy

[AnaNicole]

In simpletraffic affiliate program we respond inmediately if its in business hours to webmasters inquiries!

[JamesK2]

TCG and SexSearch staff has always been very helpful to me. I agree there are some very shitty affiliate managers. It's really bad.

[polish_aristocrat]

Originally posted by Manowar
PolishCash ?

nope

[RichCashOmar]

Yeah i figured that much that is why i never announce a new site and don't bother about spamming people to promote me,

i'll get my own traffic and rely on the shit i send myself. Then if people want to promote me that's just icing on the cake.

[fris]

i keep close contact with my sales rep always on icq, its a lot better that way. not email if i need something. keeping close contact is much better, they are always there if you need them.



establish a relationship with them.

[Peaches]

I answer all my emails w/in 24 hours And if I don't know the answer, I'll find it for you.

[twist]

Originally posted by fris
i keep close contact with my sales rep always on icq, its a lot better that way. not email if i need something. keeping close contact is much better, they are always there if you need them.



establish a relationship with them.

Sure that can work. But it's sort of the other way round.

[fulcrumstudio]

Mike from Hustler is great guy

[Rinaldo]

that's unfortunate. I rarely take more than an hour to respond to an email... it flashes when I get any new emails after I check them when I get in.

In defense of affiliate managers, some have 2,000 webmasters they're working with so sometimes it's hard to answer a question that you should be able to figure out yourself... like the "How do I get no popup codes for FHG links?" and you answer 50 of those a day... when the link is right next to the regular FHG link lol

[twist]

Originally posted by Platinum Rinaldo

In defense of affiliate managers, some have 2,000 webmasters

Then the sponsor should hire a few more.

[JamesK2]

Originally posted by twist
Then the sponsor should hire a few more.

[DutchTeenCash]

i know we always answer within 24 hrs unless its on our support site (Xmas etc) www.dutchteencash.com/support

affiliates make a program so i cherish them

[Steelhead]

24/7 Baby worldwide webmaster support. Se habla español and about 15 other languages as well.

[sean416]

I agree 100%. I'm sure affiliate managers have their own message board somewhere where they're pissed off reading threads like this, but when I'm dealing with an affiliate manager I often feel like im dealing with a government worker. If all affiliate managers were at the computer 8hrs a day, competent and had a basic understanding of this industry.. my life would be 10x easier. I try and contact some affiliate managers on ICQ and it's a fucking miracle if I actually get to talk to them. Never mind getting a solution to the problem.

[pussyluver]

Want a better affiliate manager - hire me !

[MetaformX]

I hear what you are saying twist, and you are right on. I can't speak for anyone else, but I will say that StudioCash will have a 6 hour guarantee on answering all emails, but MOST will get a response back by an actual breathing human being within 1 hour. There is no excuse for not answering emails for 2 days.

[Mefo]

diesel, platinumbucks, sexsearch, those guys really gets my

[fris]

slickcash brock, whitney from quickbuck, sylvia from topbucks, punkerbarbie, are just some have always been in contact. just to name a few. i really enjoy sales reps that work with you to get business done.

[Peaches]

Originally posted by Platinum Rinaldo
In defense of affiliate managers, some have 2,000 webmasters they're working with so sometimes it's hard to answer a question that you should be able to figure out yourself... like the "How do I get no popup codes for FHG links?" and you answer 50 of those a day... when the link is right next to the regular FHG link lol

If I had a dime for every time I was asked "How do I put your banners on my website and send traffic to you?". These almost always have a hotmail, yahoo or AOL email

[Varius]

"Most affiliate managers suck"

Some will swallow too if you send them enough traffic

[LaurieX]

I am always online if my webmasters need me available on ICQ and email! Even most of the time on the weekends.

[Odie]

Originally posted by fris
i keep close contact with my sales rep always on icq, its a lot better that way. not email if i need something. keeping close contact is much better, they are always there if you need them.



establish a relationship with them.

...

also in defense of us affiliate managers...imagine managing 200+ accounts and trying to contact your webmasters who ignore you and THINK we're spamming...makes it very frustrating for us.

[fris]

Originally posted by Odie
...

also in defense of us affiliate managers...imagine managing 200+ accounts and trying to contact your webmasters who ignore you and THINK we're spamming...makes it very frustrating for us.

no i dont think they are spamming

[DutchTeenCash]

Originally posted by Peaches
If I had a dime for every time I was asked "How do I put your banners on my website and send traffic to you?". These almost always have a hotmail, yahoo or AOL email

my best affiliate was a guy from Brazil who signed up ICQd asked for a l/p to sweetnaturalgirl for a few promopics and got this in like 13 mins...

brazilguy 1 2,405 121,026,047 13 Detected 7 different subnets Block UnBlock

[Trixxxia]

Originally posted by twist
Makes me wonder if most affiliate managers are webmasters who didn't succeed and went for a more steady income instead. Mostly they just spam you with a new site or so (always converting madly) but when you ask a more complicated question they can't look up in their Q and A you're left in the dark.

Really i think this business lacks professionalism when it comes down to account management. Getting a partner to sign up is just the first and easiest step.

(advice: answer emails within 24 hours on workdays no excuses).

I'll generally answer the email within the first few minutes-max one hour to at least let you know that 'I'm looking into it'. If it's something I can answer quickly - then you'll get your answer right away.

Just to let most of you know, if any of you have sent me email and I didn't respond, it's either I didn't receive it, or my ISP was blocking my outgoing emails due to my XXX in my nick or if a word in the email triggered Symantec's server spam blocker. I'd rather not start writing to you like I'm 733t 0r 1n t0ngu35 hahahah This is why, if you use yahoo/hotmail or other online email accounts rather than your server email, I prefer you hit me up on ICQ/MSN/AIM - I'm here a good 18-20 hours a day so you're sure to catch me.

[Short Irish Guy]

Bryan from Adultplex is always there for me. Plus, it doesn't hurt that they're paying $37.50 per FREE signup

[pussyluver]

Originally posted by Peaches
If I had a dime for every time I was asked "How do I put your banners on my website and send traffic to you?". These almost always have a hotmail, yahoo or AOL email

Part of the job.

[SlickCash Brock]

Looking after 200-300 accounts myself and i always find the time to respond promptly to any and all questions. Email or ICQ i am almost alwys availabe. If i happen to be away it is because i am sleeping and i answer as soon as i am back. It is unfortunate that some don't take the time to deliver the service to the ppl who dleiver the traffic and justify our jobs.

[andrej_NDC]

Originally posted by Platinum Rinaldo
like the "How do I get no popup codes for FHG links?" and you answer 50 of those a day... when the link is right next to the regular FHG link lol

to respond to 50 similar questions takes like 5 minutes

[Phoenix]

yeah you should try to work with someone who will help you out a bit.


i do lots for my webmasters. Hell i even write their text for them if they send to me.

[seeric]

funny how this thread was probably started over a specific issue and has now blossomed into some of the best programs defending themselves over one aff managers lack of communication, more than likely from a smaller program. in dispute, and myself not being an afiliate manager, i will disagee and say that the larger successful programs have it figured out and do provide affiliates with the support they need. otherwise, they wouldn't be big, because affiliates worth attending to would send their traffic elsewhere. when someone is dealing with 1000's of webmasters, it should be an obvious understanding that the ones sending higher amounts of traffic are going to get expedited service. in the internet environment that we work in today, programs are looking for ways to downsize, not hire more people. less people are doing more work nowadays. if i'm wrong, i'll gladly be corrected.

twist, I am the affiliate manager for Flynt Digital. I find it funny that you complain of a lack of professionalism in this biz yet you post threads with the title 'Most affiliate managers suck'. If you have no names to name, then shut your mouth. Personally I couldn't care less if you say anything about me, but these people/companies are top notch from personal experience:

Brad - APM
Rocki - TCG
Anyone at Pornkings
Jordan - SlickCash
Jason - Vivid Cash
Chris - Juicy Bucks
Adrian - Silvercash

Each has handled any problems I've ever had dealing with my own traffic before I even started to work with Flynt Digital. If you want to see how I can help you make money with Flynt Digital, click my sig

-Mike

[David!]

Originally posted by Peaches
I answer all my emails w/in 24 hours And if I don't know the answer, I'll find it for you.

I can vouch for Peaches, one of the few that will go out of her way to make sure everything is covered and answered

[RRRED]

I am obsessive with unanswered emails in my inbox. They will always get answered cuz fortunately for the webmasters, I have no life

Holidays, weekends, late at night... But I have to say, that if you really need something answered and it's crucial, an email is much better than an icq... maybe just do both. Because I know when I'm using trillian or something.. if I lose my cable connection even for a minute, I lose all my screens. So that's a situation where someone can slip through the cracks so to speak.

[Dirty Dane]

Its nice to get help when you really need it. If they cant help you, thats one thing, but ignoring you is

...anyway, I dont agree with the "most affiliate managers suck"

[LaurieX]

Originally posted by RRRED
I am obsessive with unanswered emails in my inbox. They will always get answered cuz fortunately for the webmasters, I have no life

Holidays, weekends, late at night... But I have to say, that if you really need something answered and it's crucial, an email is much better than an icq... maybe just do both. Because I know when I'm using trillian or something.. if I lose my cable connection even for a minute, I lose all my screens. So that's a situation where someone can slip through the cracks so to speak.

Very well said RRRED! my feelings exactly!

[SykkBoy]

I use incredimail for my EGC emails so get a little animated dog barkiing every time I get an email and always try to respond ina reasonable time.
ICQ I'm in NA mode a lot, but that generally means I'm busy so might not get back to you in 1 minute...
I'm often handling 3-4-5 affiliate concerns at once so it can be hard to respond in 10 seconds on ICQ, but I try my best.

I feel I owe it to my affiliates to answer their questions as soon as possible, but sometimes, their question can't be answered immediately or their problem can't be remedied quickly.

I try to provide the best service I can to my affiliates. As a commissioned type guy, it's in my interest to help out all affiliates to the best of my ability. I do site critiques on an average of 5 per day and sometimes more. I've custom written textlinks and even built custom galleries for affiliates and have gone above and beyond for many only for them to "forget" to send the traffic or place the site once it's ready ;-)

Also, emails get lost/overlooked, ICQ's get swallowed, so if any affiliate ever fails to hear a timely response from me, always snned another email or ICQ (this isn't just for me, but for all affiliate managers)

[steve90]

ya i have sent an email every week to dieselaction for about a month trying to get my password for content the fuckin hippies

[uvort]

Originally posted by twist
Makes me wonder if most affiliate managers are webmasters who didn't succeed and went for a more steady income instead. Mostly they just spam you with a new site or so (always converting madly) but when you ask a more complicated question they can't look up in their Q and A you're left in the dark.

Really i think this business lacks professionalism when it comes down to account management. Getting a partner to sign up is just the first and easiest step.

(advice: answer emails within 24 hours on workdays no excuses).

I agree.. but just workdays? It's all about 7 days a week.. surfers don't stop looking at porn on the weekends.. why should we stop working?

[leedsfan]

Originally posted by twist
Makes me wonder if most affiliate managers are webmasters who didn't succeed and went for a more steady income instead. Mostly they just spam you with a new site or so (always converting madly) but when you ask a more complicated question they can't look up in their Q and A you're left in the dark.

Really i think this business lacks professionalism when it comes down to account management. Getting a partner to sign up is just the first and easiest step.

(advice: answer emails within 24 hours on workdays no excuses).

Sign up for my affiliate program, and I Guarantee youo will never have that problem. All our staff is under the age of 40, have at least 4 email accounts, and we feed the speed pills so they respond b4 you've even written your email

[BT]

That rep bt with tcg is a bum but I got some real internets smarts

[Whit Just Whit]

Originally posted by fris
slickcash brock, whitney from quickbuck, sylvia from topbucks, punkerbarbie, are just some have always been in contact. just to name a few. i really enjoy sales reps that work with you to get business done.

Thanks fris!!! ;)

Whitney

[MetaMan]

this is my normal convo with a rep:

" hi i need this "

rep:
" uhhhh i will have to get you to email this person "


so why are you there in the first place?

[xclusive]

It's so true so what is the list of companies that have good customer service?...