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I use incredimail for my EGC emails so get a little animated dog barkiing every time I get an email and always try to respond ina reasonable time.
ICQ I'm in NA mode a lot, but that generally means I'm busy so might not get back to you in 1 minute...
I'm often handling 3-4-5 affiliate concerns at once so it can be hard to respond in 10 seconds on ICQ, but I try my best.
I feel I owe it to my affiliates to answer their questions as soon as possible, but sometimes, their question can't be answered immediately or their problem can't be remedied quickly.
I try to provide the best service I can to my affiliates. As a commissioned type guy, it's in my interest to help out all affiliates to the best of my ability. I do site critiques on an average of 5 per day and sometimes more. I've custom written textlinks and even built custom galleries for affiliates and have gone above and beyond for many only for them to "forget" to send the traffic or place the site once it's ready ;-)
Also, emails get lost/overlooked, ICQ's get swallowed, so if any affiliate ever fails to hear a timely response from me, always snned another email or ICQ (this isn't just for me, but for all affiliate managers)
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