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Most affiliate managers suck
Makes me wonder if most affiliate managers are webmasters who didn't succeed and went for a more steady income instead. Mostly they just spam you with a new site or so (always converting madly) but when you ask a more complicated question they can't look up in their Q and A you're left in the dark.
Really i think this business lacks professionalism when it comes down to account management. Getting a partner to sign up is just the first and easiest step.
(advice: answer emails within 24 hours on workdays no excuses).
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