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Old 07-20-2004, 04:39 PM   #1
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My Hosting needs ~ give me your deals

I don't need much BW this month. I just need to get my portfolio up and the host I had it setup with a couple weeks ago proved to be worthless.

I need a flexible plan though cause next month I will be opening a TGP and maybe even submitting a bit, but my immediate needs are minimal.

My main request is no hosts with ticket systems. I HATE these things. I'm not a noob and know how to run my shit but if I do have a problem I want to know how to get a hold of a live person 24/7 - either by phone or even just icq.

Thanks
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Old 07-20-2004, 04:54 PM   #2
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theres a reason some hosts use ticket systems.

in the end it just makes a better service experience for you.
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Old 07-20-2004, 04:57 PM   #3
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No ticket systems here, you can email or icq us for support.

http://cybehost.com

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Old 07-20-2004, 04:57 PM   #4
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http://www.phatservers.net

Their support is the best you can get....
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Old 07-20-2004, 05:01 PM   #5
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EnvisionextHost.com their virtual host is very good
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Old 07-20-2004, 05:01 PM   #6
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http://www.phatservers.net

Their support is the best you can get....
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Old 07-20-2004, 05:34 PM   #7
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Quote:
Originally posted by Magg
theres a reason some hosts use ticket systems.

in the end it just makes a better service experience for you.
I have had horrible experience with them. You write out a ticket and then wait. Maybe you get an automated email saying your ticket is being processed. Best case scenario, someone gets back to you within a few hours but you're ticket was misunderstood so now you need to fill out another one and the whole process starts over.

I just prefer to have someone I can communicate with so I know my problem is being solved.
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Old 07-20-2004, 05:37 PM   #8
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ok i understand what you mean, but that all depends on who the host is.


just as an example, our tickets are answered in 5 minutes by a real person.

sadly we dont support virtual hosting clients
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Old 07-20-2004, 05:39 PM   #9
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Quote:
Originally posted by Magg
ok i understand what you mean, but that all depends on who the host is.


just as an example, our tickets are answered in 5 minutes by a real person.

sadly we dont support virtual hosting clients
Your site does load lightning quick.
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Old 07-20-2004, 06:04 PM   #10
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Check out M3Server, we have no charge to move up or down in our plans.

I can get you 50% off for 3 months!
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Old 07-20-2004, 06:14 PM   #11
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Quote:
Originally posted by enter »
I have had horrible experience with them. You write out a ticket and then wait. Maybe you get an automated email saying your ticket is being processed. Best case scenario, someone gets back to you within a few hours but you're ticket was misunderstood so now you need to fill out another one and the whole process starts over.

I just prefer to have someone I can communicate with so I know my problem is being solved.
I understand what you mean from some old host I used to be with. But I can tell you that it's not that way with all hosts. I've been at www.techiemedia.com for a few years now and they do have icq, phone, etc... support, but they also have a ticket system. My tickets usually get done within 5-30 mins tops, unless it's involved with script installs or some weird crap I need done, but in those cases I will use icq or phone. Just remember to stick with a host that has good track record and good references and you will be ok.
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Old 07-20-2004, 06:46 PM   #12
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Checkout TheXXXHost
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Old 07-20-2004, 07:09 PM   #13
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Some people like them, some people don't. Webmail is our ticket system since 90% is handled by me anyway, we also have a toll free number: 1-888-500-VIBE and a pager email to wake me up at night.

For custom plans please hit me up, ICQ 51034232, usually lower prices than what you see on our website can be arranged, depends on your usage.

Check out VibeHosting.com
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Old 07-20-2004, 08:34 PM   #14
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Quote:
Originally posted by keyDet79
Some people like them, some people don't. Webmail is our ticket system since 90% is handled by me anyway, we also have a toll free number: 1-888-500-VIBE and a pager email to wake me up at night.

For custom plans please hit me up, ICQ 51034232, usually lower prices than what you see on our website can be arranged, depends on your usage.

Check out VibeHosting.com
I'm willing to check out anyone who has both ticket and live support. In fact, I'm gonna check out everyone who has posted so far. I'll probably hit most of you up on icq tomorrow.

Still open to more options though if they're out there.

Thanks again !
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Old 07-20-2004, 08:39 PM   #15
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Originally posted by woj
http://www.phatservers.net

Their support is the best you can get....
Thanks for the plug brother. Though I will say that we do run our support off of a ticket system and we wouldn't have it any other way. We need records of what is done and when, it's a benefit to both the client and us.

enter, if you change your mind about the "no ticket system" requirement, we would be more than happy to set you up at Phat Servers. Flexible is my middle name!
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Old 07-20-2004, 10:05 PM   #16
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Quote:
Originally posted by enter »
I'm willing to check out anyone who has both ticket and live support. In fact, I'm gonna check out everyone who has posted so far. I'll probably hit most of you up on icq tomorrow.

Still open to more options though if they're out there.

Thanks again !

Hit me up when youre ready for a fully managed dedicated server and 10mbps+
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Old 07-20-2004, 11:48 PM   #17
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Dreamhost is always up and fast, with excellent support.
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Old 07-21-2004, 04:37 AM   #18
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www.realitychecknetwork.com - live support and they also tell a joke of day when you ping.
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Old 07-21-2004, 08:59 AM   #19
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Thanks for all the replies. I will make a decision today
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Old 07-21-2004, 09:12 AM   #20
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I'll give you one more to look at before you decide

http://www.renegade-hosting.com

very flexible and contoured for Adult webmaster needs.

Rydz.
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Old 07-21-2004, 10:03 AM   #21
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A good host has a ticket system and available staff. I wouldn't operate without a ticket system. The reason for using one is to hold tech staff accountable for what needs to be done and when it gets done. When you start serving a large client base you simply can't have customers emailing just one tech or sending ICQ messages because there is no accountability.

Good luck!

Brad
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Old 07-21-2004, 10:28 AM   #22
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Quote:
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A good host has a ticket system and available staff. I wouldn't operate without a ticket system. The reason for using one is to hold tech staff accountable for what needs to be done and when it gets done. When you start serving a large client base you simply can't have customers emailing just one tech or sending ICQ messages because there is no accountability.

Good luck!

Brad
Makes complete sense Brad and I respect that. I guess that's why I don't want a host that's that big. I prefer someone who is small enough to be able to give each client individual attention.

I know that may be asking for trouble in the long run as smaller hosts may not be as established or as reliable but I'm stuck in my ways. Hopefully I will make the right decision.

Ideally, I will choose the host that is somewhere in the middle. I'm kind of leaning towards the ones with both a ticket and live support systems.
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Old 07-21-2004, 02:09 PM   #23
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Enter webair will save you tiem and money contact me

live support chat 24/7
toll free phone support chat 24/7
ticket systems that will not allow teh tech to close without your approval =)
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Old 07-21-2004, 07:09 PM   #24
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Where did all you guys go.? I am trying to contact 4 of the hosts that posted in this thread and no one is answering.
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Old 07-21-2004, 11:37 PM   #25
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Enter uncensoredhosting on YIM or call 213.924.3607 and let us show you affordable excellence! Uncensored-Hosting is not too big and not too small. We're right in the middle and definately give each client the personal attention they deserve.
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Old 07-22-2004, 12:30 AM   #26
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I can recommend www.m3server.com I use them for my website and programme..
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Old 07-22-2004, 12:48 AM   #27
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Webair have a ticket system, but you can also get a hold of their techs via phone, email or ICQ. Highly recommend them.

www.webair.com
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Old 07-22-2004, 02:01 AM   #28
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We want your business and will beat anybodys offer. Bandwidth prices can be negotiated.

Let me know if you want me set you up a discount

Check out: Server Provider

- 24/7 telephone support.
- 100% managed. including scripts debugging etc.. etc..
- weekly backups of your server.

ICQ: 100 341 483
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