Quote:
Originally posted by SinEmpire
A good host has a ticket system and available staff. I wouldn't operate without a ticket system. The reason for using one is to hold tech staff accountable for what needs to be done and when it gets done. When you start serving a large client base you simply can't have customers emailing just one tech or sending ICQ messages because there is no accountability.
Good luck!
Brad
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Makes complete sense Brad and I respect that. I guess that's why I don't want a host that's that big. I prefer someone who is small enough to be able to give each client individual attention.
I know that may be asking for trouble in the long run as smaller hosts may not be as established or as reliable but I'm stuck in my ways. Hopefully I will make the right decision.
Ideally, I will choose the host that is somewhere in the middle. I'm kind of leaning towards the ones with both a ticket and live support systems.