Quote:
Originally posted by enter »
I have had horrible experience with them. You write out a ticket and then wait. Maybe you get an automated email saying your ticket is being processed. Best case scenario, someone gets back to you within a few hours but you're ticket was misunderstood so now you need to fill out another one and the whole process starts over.
I just prefer to have someone I can communicate with so I know my problem is being solved.
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I understand what you mean from some old host I used to be with. But I can tell you that it's not that way with all hosts. I've been at
www.techiemedia.com for a few years now and they do have icq, phone, etc... support, but they also have a ticket system. My tickets usually get done within 5-30 mins tops, unless it's involved with script installs or some weird crap I need done, but in those cases I will use icq or phone. Just remember to stick with a host that has good track record and good references and you will be ok.
