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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Registered User
Join Date: Jun 2002
Location: Deep South
Posts: 20
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An Announcement
I will no longer be handling TGPXS. XxXotic will be the man in charge of everything TGPXS from now on. I will be helping him for about a month to get to know everything I have made and setup. All support requests will need to go to him as well.
[email protected] icq# 135887013 |
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#2 |
sex is good
Join Date: Sep 2001
Location: Carman, MB Canada
Posts: 24,939
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Hi vXS
Congrats to XxXotic. |
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#3 |
Confirmed User
Join Date: Jul 2002
Location: too much in front of my monitor...
Posts: 367
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WHAT SUPPORT?
1.) as the oldest registered user of TGPXS I haven't had any support to speak of during the last 5-6 weeks, and a lot of features from version 1 are still missing in my currently installed version 2! 2.) all pleas for help in the last 4-5 weeks remained totally unanswered 3.) nobody even bothered to inform me as a registered user about this change in ownership After all ICQs left unanswered I finally sent an email to tgpXS on the 15th (just a day after this announcement which I just found after searching for it) - and received a less than polite (not to say 'arrogant') reply from the new owner accusing me 'of not going through the proper channels' (after over 1,100 ICQs to vXS proved to be the right channel before). 4. I'm fighting a corrupted database of the TGPXS installation on my site, and a second urgent email and another ICQ to ChriStop both remain unanswered to this minute! WHAT SUPPORT?
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#4 | |
Confirmed User
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
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Quote:
As for your corrupted database, maybe if you had a fucking clue what you wee doing you wouldn't have fucked that up too moron. I'm not going to dedicate my life to fixing an ASSHOLE's corrupted database so here is the ONLY option you'll get, get a new database and I'll reinstall for you. As for you not being told TGPXS has changed ownership, sorry, but had you EVER used the proper contact methods, which are PLAINLY displayed on the website you'd have been dealt with sooner, but since you DIDN'T, you're just going to have to wait as I have other issues ahead of yours, and since you choose to be a dickhead about it, you're now last on my list of priorities. And as for you ICQ'ing support. Funny how I just now, this second receive an icq from you, the very 1st ICQ you've ever sent me. so guess what, now you get no support smartass. ![]()
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#5 |
The O is for Oohhh
Join Date: Feb 2003
Location: AUSTIN TEJAS
Posts: 10,861
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#7 |
Confirmed User
Join Date: Sep 2002
Location: Oakville, Canada
Posts: 9,134
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Hmm.
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Free agent |
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#8 |
Confirmed User
Industry Role:
Join Date: Feb 2002
Location: Online somewhere, no doubt.
Posts: 1,237
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Interesting. I've got TGPXS running on two of my sites now, and I absolutely love it. The few rare times when I did have problems, they were taken care of immediately. Getting 'support' for this product has never been an issue for me.
Maybe it's in how you treat people & whether or not you go through the proper channels. That's just my ![]() |
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#9 |
Live Hard - Die Hard
Join Date: Feb 2002
Location: Ready to leave...
Posts: 17,042
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So is support offered with this product? I don't really understand.
And if support is offered, why does "being an asshole" void the promised support?
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#10 | |
Confirmed User
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
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Quote:
Being an asshole does not void your support by any means, it just makes you less of a priority. I PLAINLY stated in my email to him that the script was under new ownership and that his issue (since only one thing he was bitching about actually causes a problem for the script, the rest are just things and features he wants added) his issue would be taken care of as soon as possible. Not 24 hours later, nevermind the fact I've been sick as a dog since thursday, nevermind the fact that I'd never spoken to this guy until he icq'ed me in the middle of writing my response to him here alspo nevermind the fact that there may be other people with other issues ahead of him in line, I wake up to a thread on GFY talking about "what support" for not dropping my life to make cosmetic changes and alterations to the script cuz someone just wants it. I dunno what gave him the idea that he was my only priority but he's not. Like I said, his only paying 300$ for the script (full price is $380) does not entitle him to a personal programmer. He wants all these extra features (that most likely will be added as an addon to the script at a later date) let him write his own script or pay my programmers their hourly wages to do so for him. Yes I also understand the fact that when I bought this script, I inherited any "issues" that went along with it and that's fine, but I have to take them as they come and people need to be aware of teh fact that I just might not know what's going on with your script if I've never spoken to you before. That's no reason to be an asshole to me, doing so gets nothing accomplished other then pissing me off and gets you nowhere. Had he actually contacted *ME* and I ignored him, that'd be one thing, but that was not the case. I was forwarded an email from him. Responded to that email from him, answering his questions and telling him what would be addressed. *I* went out of my way to contact him regarding his issues. He never contacted me. But he wants to come here and lie about it, and send an asshole-ish email to me then guess what, too bad for ya, you're now the least of my worries.
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#11 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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That's part of the business. There are people out there that just enjoy being assholes unfortunately. Kill them with kindness, that drives them crazy.
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#12 |
Live Hard - Die Hard
Join Date: Feb 2002
Location: Ready to leave...
Posts: 17,042
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The joys of handling customer support.
![]() Have some soup and get well soon. ![]()
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#13 | |
Confirmed User
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
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Quote:
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#14 |
Confirmed User
Join Date: Jul 2002
Location: too much in front of my monitor...
Posts: 367
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The way Mr.XxXotic is handling customer support is not even a joke - it's that bad!
My suggestion - stay away from tgpXS! or make up your own mind and read these transcripts [link]: Correspondence with so-called tgpxs support! WARNING: there's a lot to read, and a lot of abusive language by XxXotic ![]() I don't want to badmouth someone in public and rather let the records speak for themselves... WOULD YOU BUY A SCRIPT FROM SOMEONE LIKE THIS? Or even sent someone with this attitude $50 (not to mention $300)...?
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#15 |
Rude Bitch
Industry Role:
Join Date: Jan 2001
Location: In your face
Posts: 8,492
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I have this script on 2 of my domains and have never had any problems at all getting support on them. Been running one since the day it was launched as I was one of the beta testers of this. All I can say is that I love the script, I love how easy it is to use from a webmaster point of view and I love the support I get. But then again, I don't go making demands of cosmetic changes either, I am thinking if I did that, then I'd not be met with such great support either........... why? Because cosmetic changes aren't something that one would think of when running into problems with a script. Who cares what the admin section looks like or what color it is?
Go and ask anyone who is a programmer if they will do a cosmetic makeover of a script and I'd be willing to bet that VERY few would accomodate this one. I have yet to find one of them that have the TIME to make such changes, much less the need or desire to if they work. Bottom line is that I have used this for quite sometime and I have even messed it up myself a few times playing with it and was even met then with the most excellent support, by both xxxotic and vxs!! You can kill them with kindness to a certain degree until it becomes ridiculous and you have to put your foot down on some things, which is what it seems to be in this case. As someone who deals with support, I ALWAYS try and be patient and understanding with people, and professional, but when it is crossing the line, then it gets crazy and there isn't much choice than to put a foot down in it!! Not everyone is always going to be happy........ and ome you can't make happy no matter what you do. ;)
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#16 | |
Confirmed User
Join Date: Jul 2002
Location: too much in front of my monitor...
Posts: 367
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Quote:
You're kidding? A corrupted database is a 'cosmetic problem'... You being a personal friend of vXS probably in your version a lot of the functions work which I'm missing since update from #1 (my site was the first where the second version was trialed)- like: - links being ordered according to ranking and/or trusted submitter [gone from mine] - set seperate submission settings for 'trusted submitters' [gone from mine] - the list goes on... THESE ARE FEATURES LISTED ON THE TGPXS WEBSITE! And these features certainly have nothing to do with my latest faible in fashion colors... The only 'cosmetic change' I asked for was a larger edit window for the main page code = I consider this rather a functional thing, and it can't take any longer than 5 minutes to change one value for a form...
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#17 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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When someone pays you for a script you kind of have to kiss their ass regardless of how unpleasant it may be. If they have a bad attitude all the time, just tell them to get bent and give them a refund. It's not a $20 script. If we're talking $300 that is definitely enough money to expect some quality support. $300 also isn't enough to be worth taking abuse over. If you dislike the customer that much, issue a refund and be done with it.
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#18 |
Confirmed User
Join Date: Jan 2003
Location: NL
Posts: 342
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With 4 years in this business I had to do a lot with programmers and support. But that's something I've never seen before. It's ridiculous and TGPXS doesn't look as if they anything more then some kids.
Just talk to some script guys, ask them what stupid questions/ requests they get. Really funny and worth to be written down. But none would call their customers 'asshole' or 'moron'. And no one would stop support cause a customer asks for that a few times to often. The stuff George is asking for sounds very basic and should be standard in every script. So why drive crazy. Maybe TGPXS script kid has tried to implement that and failed? Who cares. I'd never buy a script if I know I have to kiss asses to get support. |
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#19 | |
Confirmed User
Join Date: Jul 2002
Location: too much in front of my monitor...
Posts: 367
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Thanks, Stramm!
The 'new' owner actually confessed to be more or less a kid... I had over 2 years of dbaseII experience (old-old database program) when he was shitting his napkins... This is the guy who's trying to sell you a script: [ChriStop on ICQ] Quote:
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#20 |
Rude Bitch
Industry Role:
Join Date: Jan 2001
Location: In your face
Posts: 8,492
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George, I am not saying one word about the actual support you need...... not even close. What I am talking about is the fact that you wanted cosmetic changes done to it as well... you won't get complaint one from me about needing actual support, you paid for it and should get it. What I am talking about are the petty changes that some people ask for and so on.
As far as his being a personal friend of mine resulting in my getting better treatment? HAHAHAH...... you couldn't be further off base if you wanted to be, I don't ask for or get special treatment because I am friends with the owners of these programs or scripts. Never have asked for it and wouldn't. I also agree that one should always remain professional with clients, and I DO, and from what I have seen of vXS, he has always been professional with everyone he deals with. But people are human and they snap. There is obviously some miscommunication going on here and it should be resolved..... but that's just my opinion on it. I have no issues whatsoever with you, George, not even one, you've always been nice to ME, and so has vXS, but there is some problems here that should be handled on BOTH ends..... don't you agree?
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#21 | |
Confirmed User
Join Date: Feb 2001
Location: USA
Posts: 6,894
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Quote:
Maybe you don't realise this, but a good recommendation from George could have been a big plus to your business. He's well known, liked and respected. Well, not by you, obviously. |
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#22 |
Confirmed User
Join Date: Jul 2002
Location: too much in front of my monitor...
Posts: 367
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This will be my final reply to this thread:
TAM: I never really suggested that you had any special features because you are a friend of vXS - all I said was "in your version a lot of the functions work which I'm missing" - meaning your version is at least kept up-to-date... I'm missing features which I HAD with the first version! plus: I had a very clear list of things I wanted a script to do, I had been searching for months before I came across tgpxs, and I contacted Chris vXS before purchase with a detailed feature list (as I did with tgpdevil, Germes, and several others), and I asked if these features could be catered for, but as far as special requests go I never expected to get them for free; it's a different story re. things I think are fundamental to a decent tgp-script (and in parts still missing from tgpxs, like a decent 'after-submission-gallery-checker' to catch cheaters!) Chris vXS: until fairly recently I didn't hold any real grudge against you! I was getting more and more impatient because since my upgrade to version 2 it's now two months (not 2 weeks!) and the fixes are still not applied, which means my installation is not even working to standards the tgpxs web page promises as features! There has been basically nothing done since the 26th of March! What really makes me furious is your totally un-professional practice of silently passing the script on to new owners and not informing your established customers (except this post with a very non-discriptive header and no indication of tgpxs! And I haven't been on the boards for close to 2 weeks before this... You can't expect me to find this!). It might have never come to the current situation · if you had sent a short email informing your existing clients about the change! · if not by pure chance I contacted the website email one day after the exchange · and finally most importantly if the new owner Chris XxXotic wouldn't be such an arrogant prick with his "EVER used the proper contact methods" - gee: I have a record of over 1,200 ICQ messages to Chris vXS, so why would I ever assume for one minute that this is no more the "proper contact method"??? ![]() as a result of all this:
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#23 |
Confirmed User
Join Date: Mar 2001
Location: BumFuck Ohio
Posts: 768
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You know, it's none of your fucking business if he sells to someone else or not. You're not a stockholder and have no interest in his business.
I see you're still a major dickhead and pain in the ass, George. I had hoped nobody selling software would have to deal with you but I see I was mistaken. If you're so shit hot, write your own software and fuck off. If you can't, deal with what's out there and at least attempt to be fucking civil about it or just don't buy anything. There's customer service and then there's dealing with pricks like you. |
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#24 |
Confirmed User
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
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George was offered a resolution and declined. As well the previous owner offered a refund and that too was declined.
Simple Fact of the matter is, Had george contacted the right people his issue would have been long taken care of, but since he didn't they weren't. And since he wants to lie in email, ICQ and here about things he won't be handled. Like Darksoft said, there's customer service and there's George.
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#25 |
Confirmed User
Join Date: Sep 2002
Location: Oakville, Canada
Posts: 9,134
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Can I have a cookie?
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#26 |
Confirmed User
Industry Role:
Join Date: Dec 2001
Posts: 7,952
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Well atleast I know one script not to purchase.
thanks for the heads up. |
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#27 |
Confirmed User
Join Date: Aug 2002
Location: Detroit, MI
Posts: 498
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I don't know, about you guys but.. every time hes on ICQ he takes time out to talk to me about what should be done to make the script more powerful and seen him add that onto the latest version. I wait no more than 1-2 days to get a ICQ back when i have a problem. tgpXS ( 5 star script in my book)
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ICQ: 8218548 |
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