Quote:
Originally posted by Sly_RJ
So is support offered with this product? I don't really understand.
And if support is offered, why does "being an asshole" void the promised support?
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yes support is offered. If I'm online, support is available, if i'm not leave a message and as soon as i get back, support is available.
Being an asshole does not void your support by any means, it just makes you less of a priority. I PLAINLY stated in my email to him that the script was under new ownership and that his issue (since only one thing he was bitching about actually causes a problem for the script, the rest are just things and features he wants added) his issue would be taken care of as soon as possible.
Not 24 hours later, nevermind the fact I've been sick as a dog since thursday, nevermind the fact that I'd never spoken to this guy until he icq'ed me in the middle of writing my response to him here alspo nevermind the fact that there may be other people with other issues ahead of him in line, I wake up to a thread on GFY talking about "what support" for not dropping my life to make cosmetic changes and alterations to the script cuz someone just wants it. I dunno what gave him the idea that he was my only priority but he's not.
Like I said, his only paying 300$ for the script (full price is $380) does not entitle him to a personal programmer. He wants all these extra features (that most likely will be added as an addon to the script at a later date) let him write his own script or pay my programmers their hourly wages to do so for him.
Yes I also understand the fact that when I bought this script, I inherited any "issues" that went along with it and that's fine, but I have to take them as they come and people need to be aware of teh fact that I just might not know what's going on with your script if I've never spoken to you before. That's no reason to be an asshole to me, doing so gets nothing accomplished other then pissing me off and gets you nowhere.
Had he actually contacted *ME* and I ignored him, that'd be one thing, but that was not the case. I was forwarded an email from him. Responded to that email from him, answering his questions and telling him what would be addressed.
*I* went out of my way to contact him regarding his issues. He never contacted me. But he wants to come here and lie about it, and send an asshole-ish email to me then guess what, too bad for ya, you're now the least of my worries.