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I have this script on 2 of my domains and have never had any problems at all getting support on them. Been running one since the day it was launched as I was one of the beta testers of this. All I can say is that I love the script, I love how easy it is to use from a webmaster point of view and I love the support I get. But then again, I don't go making demands of cosmetic changes either, I am thinking if I did that, then I'd not be met with such great support either........... why? Because cosmetic changes aren't something that one would think of when running into problems with a script. Who cares what the admin section looks like or what color it is?
Go and ask anyone who is a programmer if they will do a cosmetic makeover of a script and I'd be willing to bet that VERY few would accomodate this one. I have yet to find one of them that have the TIME to make such changes, much less the need or desire to if they work.
Bottom line is that I have used this for quite sometime and I have even messed it up myself a few times playing with it and was even met then with the most excellent support, by both xxxotic and vxs!!
You can kill them with kindness to a certain degree until it becomes ridiculous and you have to put your foot down on some things, which is what it seems to be in this case. As someone who deals with support, I ALWAYS try and be patient and understanding with people, and professional, but when it is crossing the line, then it gets crazy and there isn't much choice than to put a foot down in it!!
Not everyone is always going to be happy........ and ome you can't make happy no matter what you do. ;)
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